Parcel2Go Shipping
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Rating
4.5
feedback
9
chart
#743
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
56%
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Less than a year
44%
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More than a year
0%
Reviews Summary
The reviews for the Parcel2Go Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app's integration directly into the Shopify dashboard, ease of use, time-saving features, and good customer service. Customers appreciate the proactive support team that resolved issues quickly and efficiently, as well as the convenience of booking parcels with just one click. However, there are also negative themes present in the reviews, such as high label prices compared to carrier accounts, delivery delays, and unreliable service. Some users experienced issues with linking accounts, shipping problems, and lack of notifications, leading to chargebacks and loss of sales.
Highlights
Review RSS Feed
All reviews
Feb. 6, 2026
Worked fine at first but decided to stop me from shipping and wouldn’t let me link my account to my Shopify one still got credit there I can’t use
We’re sorry to hear you’ve experienced issues with your bookings. Our Shopify app expert has attempted to contact you to help resolve this once the review was left, but we haven’t been able to get through. If you still need assistance, please email us at [email protected], and we’ll be happy to help. - Jo
Jan. 15, 2026
Dec. 29, 2025
We had an initial issue where the app incorrectly synced an address from our Shopify order - it parsed a flat number and street address but dropped part of the address line, which caused a delivery delay right before Christmas. However, what happened next completely changed our view of Parcel2Go: - Their support team reached out proactively after seeing our feedback - They immediately acknowledged the bug in their Shopify integration rather than deflecting - They actively monitored the parcel and liaised with the courier - The parcel was delivered on Christmas Eve - crisis averted! - They asked us to provide screenshots to help their dev team fix the bug for everyone This is how customer support should work. Yes, the bug shouldn't have happened, but their response was exemplary. They took ownership, made it right, and are working to prevent it happening again. We'll continue using Parcel2Go - a company that handles problems this well has earned our trust.
Dec. 11, 2025
The app seems fairly good, nice integration directly into the Shopify dashboard, etc. 5-stars for that. Unfortunately, the label prices are fairly high, same or even higher than my own business accounts with the carriers directly (Royal Mail and DPD - in the UK). I guess it's all their fees added on top. To what good a nice app if it's not practical or beneficial? Maybe I'm wrong and I'm missing something. But looking forward to some label rates improvement over time. And I hope a direct carrier Business Account integration will be made available soon as well.
Thank you for taking the time to leave a review, great to hear you like the app! We constantly review our label prices and negotiate directly with couriers to offer the lowest prices, so we appreciate the feedback. As a result, we’ve added a lower rate DPD service, to add to our market leading rates on Evri, InPost and Yodel starting from just £2.20 exc VAT. We’ll get working on Business Account integrations! - Jo
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