Parcel2Go Shipping
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great that it links to my account BUT prices and providers can sometimes vary. Do double check the website, as well as the app.
Very reliable and easy to use.
Worked fine at first but decided to stop me from shipping and wouldn’t let me link my account to my Shopify one still got credit there I can’t use
We’re sorry to hear you’ve experienced issues with your bookings. Our Shopify app expert has attempted to contact you to help resolve this once the review was left, but we haven’t been able to get through. If you still need assistance, please email us at [email protected], and we’ll be happy to help. - Jo
We had an initial issue where the app incorrectly synced an address from our Shopify order - it parsed a flat number and street address but dropped part of the address line, which caused a delivery delay right before Christmas. However, what happened next completely changed our view of Parcel2Go: - Their support team reached out proactively after seeing our feedback - They immediately acknowledged the bug in their Shopify integration rather than deflecting - They actively monitored the parcel and liaised with the courier - The parcel was delivered on Christmas Eve - crisis averted! - They asked us to provide screenshots to help their dev team fix the bug for everyone This is how customer support should work. Yes, the bug shouldn't have happened, but their response was exemplary. They took ownership, made it right, and are working to prevent it happening again. We'll continue using Parcel2Go - a company that handles problems this well has earned our trust.
The app seems fairly good, nice integration directly into the Shopify dashboard, etc. 5-stars for that. Unfortunately, the label prices are fairly high, same or even higher than my own business accounts with the carriers directly (Royal Mail and DPD - in the UK). I guess it's all their fees added on top. To what good a nice app if it's not practical or beneficial? Maybe I'm wrong and I'm missing something. But looking forward to some label rates improvement over time. And I hope a direct carrier Business Account integration will be made available soon as well.
Thank you for taking the time to leave a review, great to hear you like the app! We constantly review our label prices and negotiate directly with couriers to offer the lowest prices, so we appreciate the feedback. As a result, we’ve added a lower rate DPD service, to add to our market leading rates on Evri, InPost and Yodel starting from just £2.20 exc VAT. We’ll get working on Business Account integrations! - Jo
Very happy with the service so far
We truly appreciate you taking the time to share your experience. It's wonderful to know that our service is meeting your expectations. Your support means a lot to us, and we're here if you ever need further assistance. - Jo.
Saved us a load of time manually putting info in on the website. App books parcels with one click, very nice
Thank you so much for taking the time to leave such a lovely review! We're thrilled to hear that everything is working well for you. Your feedback means a lot to us and helps us continue to provide the best possible experience. If there's ever anything more we can do to support you, please don't hesitate to reach out - Jo
Great service, easy to use app, good prices!
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear everything is working well for you. If there’s ever anything more we can do to support you, please don’t hesitate to reach out - Jo
absolutely amazing
Thank you for your positive feedback — it’s greatly appreciated. We’re pleased to hear that your experience has been a successful one. It’s always rewarding to know our efforts are making a difference. Should you need any further support or have additional feedback, we’re here to help. - Jo
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