Canvas by Numbers USA review for Parcel Panel Order Tracking

April 27, 2022

UPDATE: unfortunately, the app integration with klaviyo went crazy after some adjustments the tech team did. Some of our customers received more than 51 times the same shipping email in several minutes. Others received a delivery failure when the order was still in transit. Created support debt and had to work overnight to disable flows and make replacements. The app works, but here are quite a few things to improve! - The tracking widget can be embedded via HTML to any page. However, you cannot use this link to track orders automatically (and send them in emails). It will not work. You can only use the default app tracking page, which is very limited customization-wise. - It does not show the last mile tracking number on the tracking page unless you scroll down (usually among the first tracking events). If you ship from overseas, customers will be emailing you if they need to contact USPS. This is a big flaw, IMO. - The estimated delivery time feature is useless if you ship from more than one location from several countries. It only allows you to set an ETA per destination country and not origin. I.e., it will show the same ETA to a US customer no matter if his order ships from the US or Germany. - The dropshipping only feature will hide ALL carrier information but the tracking number, even if you fulfill orders from your local warehouse but have some products shipped out of China. - I hope the app can improve these aspects because it deserves a 5-star review! Heads up to the support team, and especially Lexie and Mig. They have been very helpful and responsive.