ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
4.9
feedback
2,323
chart
#35
All reviews
Review RSS Feed
April 25, 2021
The app is wonderful, just what I was needing for my store, it was set up very quickly and their customer service team helped me very quickly to resolve an issue with the synchronization of the packages. I recommend it
April 19, 2021
Lexie one of their customer support representatives is amazing. All our questions were answered professionally and very kindly. She has shown no signs of frustration through any questions, and provided screenshots and articles. Anyone who gets Lexie as their customer support is in for a treat. Besides the excellent customer service, this apps offers you everything you need and personally we recommend it over their Aftership and Tracktor Order Tracking any day. If you're looking for an intuitive all around simple platform, then don't waste your time on other apps and go with these guys!
March 11, 2021
The app is good, but I'd like to use this opportunity to recommend Lexi from customer support. I was very upset about an issue which was promptly resolved.
March 8, 2021
Love the app! The service is excellent, they got back to me with a customization request in less than 12 hours. Thanks!
March 5, 2021
I'm using pass 1 year and it well working no issues at all best app on Shopify ***********************
Feb. 20, 2021
So far I'm loving this app. Service has been great - they even noticed that the page wasn't completely matched with the theme (which I didn't) and changed it. Looks great now
Feb. 14, 2021
Really nice app helps me track all orders at once , also the customer support is great they made some custom coding for my theme!
Jan. 28, 2021
This is such a great app! Has many features that is able to keep your customer up to date with their order. Well worth the purchase!
July 17, 2021
Ci stiamo trovando molto bene con la vostra app. Una delle pagine piu visitate del nostro sito. I clienti ci rilasciano anche delle recensioni positive per il servizio offerto dalla app. 5 stelle meritate
Jan. 25, 2021
Really useful app. The tracking feature that you can add to your store is super helpful and gives the customer a good user experience that looks very professional. Would highly recommend.
Jan. 15, 2021
I was looking for a new tracking app and this one is just righ! Plus, the customer service is exceptional!! Will definitely be using this and upgrading to the plan.
Sept. 3, 2020
Very good support. it just works very smooth. I highly recommend this app,I also really like how it appears in my store and how they help me when I need them help
Sept. 2, 2020
Finally found a reliable and easy-to-use tracking app. One of the main reason I considered this app was it compatibility with Judge.me review app. Pricing is also reasonable. Simple and functional. Please keep up the great work guys!
Sept. 2, 2020
App is good, no need of a developer to set up this but it's costly 19 USD just for 500 order is costly for me.
Aug. 12, 2020
This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well so we would suggest go and try some other apps their plan is like a premium amount you won't get good features. If you care about your brand value and you have a stable business.
Hi, thanks for your feedback. We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with multiple fulfillments. When an order contains several fulfillments like fulfillment 1 and fulfillment 2, order F1 and F2 will be correspondingly displayed on your Tracking Page, so that when your customers track this order, they can click F1 and F2 to check different item's status. Actually, after your installation, ParcelPanel synced almost 40000 orders for you in total and it worked very well, your customers tracked their orders almost 30,000 times through ParcelPanel Tracking Service. Yesterday, you insisted on asking us for a refund. We hope you to provide some screenshots of ParcelPanel's poor work, but did not receive any relevant response. Look forward to your reply
May 21, 2020
This app is really straight forward as compared to other Tracking Page. After the initial installation, I had some issues loading my carrier's updates and contacted them. They managed to solved my issues within 1 day turnaround. Please give it a try!
May 16, 2020
By far the best tracking app in terms of value / price. I really like the estimated arrival time date (so do my customers). Great customer support. I just miss more analytics about my shipping (average delivery time by country, slit per postal services, ...).
May 6, 2020
OMG this app totally KICKS BUTT!!!! I mean, I can't believe how awesome it is compared to the other lame app I was using PLUS it costs less PLUS the support is AMAZING>>>> FIVE STARS!!!!!
Feb. 9, 2020
does its job, basically. Careful, it does NOT cover the detailed tracking status translation. The "Tracking translation strings" function described here doesn't work: https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly. I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Greetings! We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us. We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family. Best Wishes, ParcelPanel Team