ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
4.9
feedback
2,308
chart
#29
All reviews
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June 6, 2025
Absolutely excellent customer service. So exceptionally knowledgeable, friendly, and fast.
June 1, 2025
May 28, 2025
Customer service was very helpful in answering each of my questions. Thank you.
May 28, 2025
May 28, 2025
The app works perfectly once everything is set up. Special thanks to Zessa from support — she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended! — Frédéric, Olyneia®
May 26, 2025
May 26, 2025
May 26, 2025
May 25, 2025
I recently had the pleasure of interacting with Donna from the customer support team, and I must say her assistance was absolutely exceptional. As a new Shopify store owner, I was struggling with several complex configurations in the app that were causing me significant frustration. From the moment Donna picked up my support ticket, her approach was both professional and remarkably personable. She patiently walked me through each configuration issue one by one, explaining everything in clear, easy-to-understand terms without ever making me feel inadequate for not knowing these things. What impressed me most was Donna's genuine commitment to solving my problems. Rather than providing quick, generic responses, she took the time to understand the specific needs of my store and offered tailored solutions that perfectly addressed my concerns. Her technical knowledge was impressive, but it was her ability to translate that expertise into actionable steps that truly made the difference. Throughout our interaction, Donna remained incredibly responsive, following up proactively to ensure that all my issues were resolved to my complete satisfaction. When one particular configuration proved especially tricky, she didn't give up but instead researched alternative approaches until we found one that worked perfectly. Thanks to Donna's exceptional support, my store is now running smoothly, and I feel much more confident managing the platform moving forward. She has single-handedly transformed what could have been a negative experience into a glowing testament to your company's commitment to customer satisfaction. If every support team had someone like Donna, the e-commerce world would be a much happier place! I will absolutely continue using this app and would recommend it to anyone based on this support experience alone.