ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
5.0
feedback
2,386
chart
#27
All reviews
Review RSS Feed
Aug. 30, 2025
The assistant Jessica know exactly how to sort out my issue. She was very professional and kind. She was very knowledgeable.
July 9, 2025
Service client hyper réactif! Ils ont résolus mon problème hyper rapidement !! Top
July 8, 2025
Absolutely amazing support! The team was incredibly warm, kind, and responsive — especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team — you’re doing a fantastic job!
July 7, 2025
July 5, 2025
I tried multiple tracking apps — some were too expensive, some didn’t work properly, and others had poor support. Parcel Panel turned out to be the best! Even the free plan has all the essential features, and it’s perfect if you’re just starting your store. Special thanks to Jessca from the support team — she was super quick and helpful throughout. Highly recommended!
July 4, 2025
Very fast feedback. I am impressed by the friendly consultation. Don't hesitate to choose Parcel panel.
July 4, 2025
Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening. Unless you want to get blindsided with thousands in hidden fees, stay far away.
Hi There, Hope you are doing well. Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows: We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund. Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused. To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter. We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues. If you have any further questions or concerns, don’t hesitate to reach out. Best regards, Parcel Panel Support Team
July 4, 2025
I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance. As a seller, tools like this make a big difference in creating a smooth and professional experience for our customers. Please keep up the great work and continue upgrading the app — we rely on it to deliver the best service possible. Thanks again for the support and for building such a useful app!
July 4, 2025
When the system encountered an error, the customer service followed up and handled it quickly and effectively. It's an amazing app that I must install!
July 4, 2025