ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
4.9
feedback
2,308
chart
#29
All reviews
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May 25, 2025
I recently had the pleasure of interacting with Donna from the customer support team, and I must say her assistance was absolutely exceptional. As a new Shopify store owner, I was struggling with several complex configurations in the app that were causing me significant frustration. From the moment Donna picked up my support ticket, her approach was both professional and remarkably personable. She patiently walked me through each configuration issue one by one, explaining everything in clear, easy-to-understand terms without ever making me feel inadequate for not knowing these things. What impressed me most was Donna's genuine commitment to solving my problems. Rather than providing quick, generic responses, she took the time to understand the specific needs of my store and offered tailored solutions that perfectly addressed my concerns. Her technical knowledge was impressive, but it was her ability to translate that expertise into actionable steps that truly made the difference. Throughout our interaction, Donna remained incredibly responsive, following up proactively to ensure that all my issues were resolved to my complete satisfaction. When one particular configuration proved especially tricky, she didn't give up but instead researched alternative approaches until we found one that worked perfectly. Thanks to Donna's exceptional support, my store is now running smoothly, and I feel much more confident managing the platform moving forward. She has single-handedly transformed what could have been a negative experience into a glowing testament to your company's commitment to customer satisfaction. If every support team had someone like Donna, the e-commerce world would be a much happier place! I will absolutely continue using this app and would recommend it to anyone based on this support experience alone.
May 25, 2025
Uygulama çok başarılı, kullanımı basit ve işlevli, ücretsiz olması çok iyi, müşteri desteği pazar günü bile çalışıyor, bu mükemmel hemen yardımcı oluyorlar teşekkürler
May 24, 2025
Un service de qualité remarquable ! Merci à Donna qui m'a parfaitement bien aidé. Rien à redire ; je recommande vivement !
May 24, 2025
Parcel Panel has made order tracking smooth and professional for our customers. The app is easy to use and integrates perfectly with Shopify. Special thanks to Jessca, who provided excellent support and helped ensure everything was optimized for our store. Highly recommended for any eCommerce business!
May 24, 2025
May 23, 2025
I've just changed from Aftership to Parcel Panel and should have done it a long time ago. You get more features and better service at much better value. Highly recommend!
May 23, 2025
Simple, efficace et fluide. Service client à l'écoute et réactif. Je recommande 100%
May 23, 2025
very nice, easy to operate. And the staff are very nice and patient to help all tiem
Store
My Store
Using app
13 minutes
May 22, 2025