Parcel Panel Order Tracking
Shopify Order Tracking App, Track Order Status, Parcel Panel
Rating
5.0
feedback
2,120
chart
#41
All reviews
Review RSS Feed
Oct. 11, 2023
Super amazing and fast response from support team!!!! (Donna) was the one who supported me with the issues and all solved within few minutes. Thank you very much for such a great service and product.
Oct. 2, 2023
For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Hi, Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese. Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future. We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you. Best wishes, ParcelPanel
Sept. 29, 2023
Easy to install and very easy to implement in the shop! Customer support is great an very helpful!
Sept. 26, 2023
perfect, great service, customer support and simple for use ................................
Sept. 21, 2023
Chat was very quick to respond. They did exactly what I asked them to do and the representative was kind and helpful.
Sept. 18, 2023
I tried so many apps and always had problems with the set up. Finally I found this one with top notch customer service. I can totally recommend. Thanks mig!
Sept. 18, 2023
Great app for real-time order tracking and keeping your customers informed of their order status. The customization options are excellent as well. Highly recommended!
Sept. 13, 2023
I have had the pleasure of using the Parcel Panel App for some time now, and I must say that I am very impressed. One of the most remarkable aspects of the app is their exceptional customer service. I have been in contact with them several times, and they have always been incredibly friendly and quick in their response.
Sept. 7, 2023
So far it's great. I'm just setting it up, had a question, started a chat with the support and they replied virtually instantly and solved it. A+ customer service so far and very much appreciated
Sept. 7, 2023