ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
4.9
feedback
2,317
chart
#31
All reviews
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Nov. 28, 2023
This app really helps to visualize the different deliveries into uniform dashboard. Sometimes is detects the courier incorrectly, but i hope it gets better during time.
Nov. 22, 2023
Awesome app, very easy to use unlike others. Support is fantastic and super communicative. Their FAQ are very comprehensive too. Will be using this going forward and highly recommend to others.
Nov. 21, 2023
Parcel Panel has been great to work with from start to finish. They answer our questions quickly and were very helpful in configuring it in our test and productions stores. No issues and they were quick AND proactive to help us make sure that it was configured correctly. This app is a real bargain for the price.
Nov. 13, 2023
I like the app, especially the fact that it changes the statuses in the native shopify tracking which helps with various marketing apps.
Nov. 8, 2023
A great addition to my website as it gives customer a professional way of tracking where their order is. Customer service also very impressive.
Nov. 4, 2023
A great experience with Parcel Panel and it's team. Solved my bigger issue of tracking the order for my self and my customers also. Thanks
Oct. 30, 2023
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates. Really a waste of time and energy.
Hi Graphene X, We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that. We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution. We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you. Warm regards, ParcelPanel Team
Oct. 25, 2023
the app is great and the support as well, since using Parcel Panel i getting less emails from costumer asking about their orders, this one is a must have - 5 stars
Oct. 23, 2023
Donna and Maryam have been incredibly helpful and accommodating in addressing my concerns. Their prompt and efficient response has been impressive, enabling them to resolve any issues I have encountered with the Parcel Panel app in the most timely and satisfactory manner possible. As an e-commerce store owner, Parcel Panel is the best tracking app out there. Since switching to it, I have been delighted with its features and functionality, which have significantly improved my business operations and customer satisfaction.