Pay What You Want

Dec. 8, 2022

We are a nonprofit that needed a way to allow donors to contribute a custom amount (in addition to some pre-defined dollar amounts). This app worked beautifully for that! We ran into one snag where one of our custom fields was not being saved and displayed within the cart (we include a field where donors can leave a comment honoring someone in particular with their contribution). We wrote the developer and they had it fixed in under 24 hours. Highly recommend!

Nov. 10, 2022

UPDATE: Customer Service was extremely helpful. They sent the collaborator request and went in and fixed the problem. Extreme user error on my part. Issue Resolved. Downloaded the app, followed the video, nothing is working. Now I am unable to even SEE the app in my store. I keep getting the 504 gateway message. Reached out to customer support for both issues, the app not working properly and now it not functioning properly and I have not heard anything. Seems like a good idea but so far nothing has worked properly....

Aug. 1, 2022

I’ve been looking for a PWYW app for quite a while, and this was one of the few that does exactly what it says ‘allows customers to choose what they want to pay for the product’. So I decided to give it a try. To begin with, the app is easy to install and use. Then, after installing, the whole setting and usage are pretty much straightforward. However, during my trial period, I noticed a glitch with the app; the inventory was not automatically changing if the purchase was made by clicking straight to the ‘buy now button’. I contacted the support team, and they explained that the purchase must go through the add-to-cart button for the inventory to be updated. I tested, and it was true; the inventory was automatically updated when the purchase was made through the add-to-cart button. I needed my inventory updated no matter what button the customer clicked on. So I explained this to the support, and they fixed this glitch. The whole communication and support were excellent. It took them a few days to fix the issue, and during the entire time, they kept me updated. The issue was fixed, and the app works perfectly. I am very happy with it, and so are my customers, who enjoy being able to choose what they want to pay for it. I highly recommend this app to anyone looking for a PWYW alternative.

May 30, 2022

We had the idea to try a pay-what-you-will model in our store, and this simple app fulfilled our needs perfectly. Quick, easy, configurable and fits our needs great. We had a couple early questions, and the developers have been extremely responsive to address our concerns and get us up and running. Recommend this app!

Dec. 17, 2021

App helped us get pay what you want functionality in our store - in addition to that the support and help we received from the team was clear and responsive!

Nov. 23, 2021

Working as expected. Had a minor code issue with another plugin, but the support quickly fixed it. Its doing what I wanted.

Oct. 8, 2021

Works great! Thanks for the great support. I needed the option for customers to contribute more than the free amount and it worked.

Sept. 30, 2021

The Pay What You Want Extendons team is super helpful with whatever issues I have. Been using this app for about a year and it works fantastic with my store. I needed a feature altered for my store and they provide a 24 hour turnaround.

July 17, 2021

Setting up the app was a bit confusing so we had to do trial and error. We were finally able to set it up so we did a trial run. App took awhile to update on the live site every time you go to the products where the setting is applied. We sample purchased items in our website and we did not notice that it created a new product listing every time we "pay what we want" for the item. We did not notice this immediately. So we launched our new product not knowing this, customers paid the amount they wanted but NEW products were added based on the amount paid by previous customers. This affected product listings and in turn, affected inventory count. Actual purchases exceeded the stocks (which are limited) we have for the item so we had to manually double check what are the final quantity of purchases and how many we have to do so that we can meet the excess. Luckily, we noticed immediately and we only exceeded around 10 - 15. We immediately disabled and deleted the app, updated product information and the like while customers are rushing in the site and making their purchase. I hope that you could improve further on your app and address the concerns we have mentioned so that in the future, problems like this will be prevented. We do not know why new product listings appeared every time customers pay for what they want, and I think this should not be the case. Please fix this, thank you.

Nov. 11, 2020

The app takes a while to accept donation. Also each time someone donates, a variable is created for the item which resets all product info such as shipping, taxes. UPDATE: After Speaking with customer support, they implemented exempt shipping and taxes option in the app. Now it works. I have asked the developer to have it so that the product can be embedded on other websites as opposed to just shopify. I have also asked for possible integration with Shopify WP. If they can do these 2 things, I can give them 5 stars as It will be a great product as nothing else exists out there.