PayWhirl Subscriptions
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the help/tech team is terrible! Was not happy with the app at all!
We’re very sorry to hear that this experience was so frustrating. Our team reached out about two weeks ago to let you know that everything appeared to be resolved and correctly configured, but we did not hear back. We would still be happy to revisit the issue, review the subscription setup with you, and make sure everything is working as expected. Please contact us at [email protected] so we can take another look.
PayWhirl has been an excellent fit for our Shopify store and the Wonderwick Candle Collective. It made launching our subscription program simple, gives our customers an easy way to manage their memberships, and has significantly reduced the administrative work for our team. Most importantly, it's helped us build a premium subscription experience while providing the predictable recurring revenue that allows us to better plan inventory, production, and future product launches. I'd highly recommend it to any Shopify merchant looking for a flexible, user-friendly subscription solution.
Works great and is easy to get started
Chris helped me troubleshoot a tech issue which required a lot of back and forth and multiple attempts to solve the problem. He stuck with me each step of the way with prompt responses until it was resolved. I highly recommend!
PayWhirl is 100% the way to go. Chris held my hand through migrating my subscribers from stripe to shopify, not just support, true collaboration. I received white glove level service! 5 stars A+++++++++, PayWhirl is the right choice for your business!
A bit of a learning curve, but once it's set up it works really well. Great analytics for understanding my membership financials.
9 years of running my subscription box on another platform...SO nervous about switching.... Paywhirl held our hands through the entire migration and we were able to migrate 100% of our subscribers over!!! Just frustrated at myself for waiting so long to switch over to Paywhirl. So happy we did!
I enjoy the fact I can share reminders with my subscribers and be able to pause or cancel their memberships with no problems as sometimes customer's may want a sense of the store being able to handle it.
This version includes everything I could have hoped for at the price. The app offers a solid API and smooth Klaviyo integration, and the setup process is straightforward. Overall, my experience has been very positive so far, aside from a few minor glitches at the beginning.
Good App. but support is inactive !
PayWhirl really does it all. Not a stone unturned, which gives me more time to focus on my business. Our sales have nearly doubled after we put all of its features into place. I’m grateful for this app and all the people who support it! It’s amazing!
Sergey was a tremendous help on chat support. Really liking the app thus far.
Great app & Great service. I transitioned from another subscription provider after been recommended PayWhirl and I am so glad I did. The support has been amazing & fast every time I have needed it. Would highly recommend
I've had several pleasant experiences with the Paywhirl team and providing support and proper documentation to implement my subscription services. The PayWhirl app itself is pretty simple and straightforward, and I received dedicated support from technician Lincoln in setting up our free trial plan! Excited to continue our subscription journey
We don’t recommend this app. We used it for several months and later discovered backend issues that had been costing us revenue — with no clear alerts or way to catch the problem early. When we finally identified the issue, we couldn’t resolve it through the app’s system or support. We were also paying over $100, sometimes even $200 per month, which made the experience even more frustrating. We’ve since switched to Seal Subscriptions, which is not only more affordable but also quickly resolved the issues we were facing. The one bright spot was the customer service — Sergey is extremely friendly and genuinely tries to help. But despite his support, the app just has too many limitations to be sustainable for our business.
Thank you for sharing your feedback. We're sorry to hear about your experience and the frustration it caused. Our team takes pride in delivering reliable performance and a robust set of features, so we're disappointed we couldn't meet your expectations. It's great to hear that Sergey provided friendly and helpful support during your time with us. While we're sorry you decided to move on, your feedback is valuable as we continuously strive to enhance our app and user experience. If you're open to further discussing your experience, we'd appreciate the opportunity to better understand your situation and explore possible solutions. In any case, we wish you continued success with your subscription business.
Customer Service takes a lot to respond
Thank you for taking the time to leave a review and let us know how your experience felt. I’m sorry our reply didn’t come through as quickly as you expected. We aim for a first human response in under an hour during our business-hours live chat window (Mon-Fri, 9 am-5 pm PT) and monitor those metrics every day. In your case, our specialist joined the conversation 28 minutes after you requested a human agent, which meets that goal—but we understand that when you’re waiting on an answer, even 28 minutes can feel like forever. We’re always looking for ways to make that wait feel shorter, including: Expanding live-chat coverage beyond North-American hours, Improving the hand-off from our AI assistant to a human agent, and Adding instant self-help shortcuts for common set-up questions. If you’re still stuck on anything, please email [email protected] or reopen your chat, and we’ll fast-track it. We’d love the chance to resolve every concern and earn back those missing stars. Thanks again for the feedback—it genuinely helps us serve all merchants better. The PayWhirl Team
We’re a restaurant and brewery in Temecula, CA, and PayWhirl has been a game changer for managing our Beer Club Membership. As a large restaurant and brewery, I needed a simple, efficient way to handle sign-ups, payments, and member perks—and PayWhirl delivered. It’s made the entire process seamless and hassle-free. Highly recommend for anyone looking to streamline their subscription or membership program!
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