PayWhirl Subscriptions
All reviews
Great app & Great service. I transitioned from another subscription provider after been recommended PayWhirl and I am so glad I did. The support has been amazing & fast every time I have needed it. Would highly recommend
I've had several pleasant experiences with the Paywhirl team and providing support and proper documentation to implement my subscription services. The PayWhirl app itself is pretty simple and straightforward, and I received dedicated support from technician Lincoln in setting up our free trial plan! Excited to continue our subscription journey
We don’t recommend this app. We used it for several months and later discovered backend issues that had been costing us revenue — with no clear alerts or way to catch the problem early. When we finally identified the issue, we couldn’t resolve it through the app’s system or support. We were also paying over $100, sometimes even $200 per month, which made the experience even more frustrating. We’ve since switched to Seal Subscriptions, which is not only more affordable but also quickly resolved the issues we were facing. The one bright spot was the customer service — Sergey is extremely friendly and genuinely tries to help. But despite his support, the app just has too many limitations to be sustainable for our business.
Thank you for sharing your feedback. We're sorry to hear about your experience and the frustration it caused. Our team takes pride in delivering reliable performance and a robust set of features, so we're disappointed we couldn't meet your expectations. It's great to hear that Sergey provided friendly and helpful support during your time with us. While we're sorry you decided to move on, your feedback is valuable as we continuously strive to enhance our app and user experience. If you're open to further discussing your experience, we'd appreciate the opportunity to better understand your situation and explore possible solutions. In any case, we wish you continued success with your subscription business.
Customer Service takes a lot to respond
Thank you for taking the time to leave a review and let us know how your experience felt. I’m sorry our reply didn’t come through as quickly as you expected. We aim for a first human response in under an hour during our business-hours live chat window (Mon-Fri, 9 am-5 pm PT) and monitor those metrics every day. In your case, our specialist joined the conversation 28 minutes after you requested a human agent, which meets that goal—but we understand that when you’re waiting on an answer, even 28 minutes can feel like forever. We’re always looking for ways to make that wait feel shorter, including: Expanding live-chat coverage beyond North-American hours, Improving the hand-off from our AI assistant to a human agent, and Adding instant self-help shortcuts for common set-up questions. If you’re still stuck on anything, please email [email protected] or reopen your chat, and we’ll fast-track it. We’d love the chance to resolve every concern and earn back those missing stars. Thanks again for the feedback—it genuinely helps us serve all merchants better. The PayWhirl Team
PayWhirl is by far and away the best subscription service out there for my business. Its affordable first and foremost. But the best part has been the customer experience (care) from day one. Like any app, it takes time to unlock the best parts of it. So being that its affordable, the price point can justify taking longer to get it fine tuned. Immediately I knew this was the subscription service I would build my business around. I previously tried 3/4 others. PayWhirl ticks all the boxes and more. Once we got to the fine tune state, the team was with us every step of the way. I'd give these dudes one million stars if I could. Thanks so much team.
We’re a restaurant and brewery in Temecula, CA, and PayWhirl has been a game changer for managing our Beer Club Membership. As a large restaurant and brewery, I needed a simple, efficient way to handle sign-ups, payments, and member perks—and PayWhirl delivered. It’s made the entire process seamless and hassle-free. Highly recommend for anyone looking to streamline their subscription or membership program!
PayWhirl has made managing subscriptions and payment plans effortless for my business. I use it for both my herbalism school and monthly herbal boxes, and it integrates seamlessly with my Shopify store. It’s easy to set up, saves me time, and gives my customers a smooth experience. Highly recommend!
Paywhirl makes managing the subscription part of my business work so smoothly. Plus, their customer service is awesome!
Outstanding customer support while migrating from Yotpo! Lincoln went above and beyond to ensure a smooth transition, providing clear and concise explanations every step of the way. The interface is intuitive and user-friendly, making the experience seamless. Highly recommend PayWhirl!
Paywhril is amazing! I've been using it for 4 years and have had no issues with it, and every time I need help with code, their customer service always responds and helps me out withing a few hours. Very highly recommend!
** PayWhirl is a Game-Changer for Subscription Businesses!** As the founder of *Purely Boxed*, a premium subscription box for cleaner living, I can confidently say that PayWhirl has been an absolute game-changer for our business! Their seamless integration with Shopify makes managing subscriptions effortless, allowing our customers to easily customize, pause, or update their plans. The user-friendly dashboard and automation tools have saved us countless hours, giving us more time to focus on curating high-quality products for our subscribers. Their seamless integration with Shopify makes managing subscriptions effortless, allowing our customers to easily customize, pause, or update their plans. The user-friendly dashboard and automation tools have saved us countless hours, giving us more time to focus on curating high-quality products for our subscribers. Christine Gallarello
Paywhirl's support is amazing so if you ever need to contact them they respond quickly and answer very clearly to help you understand their systems. This kind of customer support is so valuable and very much appreciated not just by us but by our customers too. Thank you!
needed help re-installing widget. superfast. super helpful. ticket was resolved in less than 20 minutes.
Everything works as it should, and if not, there's excellent and fast service.
Lincoln was the absolute best with helping meet up my subscription box. I am not tech savvy at all and he made it so easy and explained everything in detail! I will continue to reach out for anything I need!
Great customer service. My issue was resolved.
After an incredibly challenging attempted transition to a new version of Bold -- the software I was on for the last 6 years), I began looking for a new app for my subscription program focused on training quilters to design their own quilts using a particular piece of software. Without software to manage my billing, I would have needed to shut down my business. AFter my first meeting with PayWhirl, I was cautiously optimistic. I found that PayWhirl has a great display for the product (allowing customers to easily see both regular and prepaid options). It also has all the reporting that I need to manage communications with my customers and delivery of the products. Larry was a dream to work with and did an incredible job of guiding me through the migration from my old software. I was able to transition 400 members effectively in a one week time period. The transition went incredibly well and I am very happy with PayWhirl and the support I have received. My only wish is that I would have found PayWhirl earlier.
Paywhirl gives you full control of your subscription model, allowing you to customize your workflow and your customers' experience exactly how you want. We've tried the other subscription apps, but they all had limitations that Paywhirl did not. Plus their support team is very responsive, and they release new features all the time.
After 2 years working with them. the subscription options will stop working on your product after a while, you have to remove it and add it again. i already lost 13 subscribers since working with paywhirl. Customer service is the most chilled and certainly not the fastest. I would not recommend
Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be to have your subscription options disappear unexpectedly. This issue sometimes occurs due to theme-related conflicts, and we’d be happy to take a closer look at your store’s setup to ensure things run smoothly going forward. Please feel free to reach out to our support team directly with more details on your current theme and any recent changes made. We’ll review your configuration, troubleshoot the issue, and help guide you through any necessary adjustments. Your satisfaction is important to us, and we’re committed to working with you until the subscription options display correctly again.
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