PayWhirl Subscriptions
Create custom subscription plans with powerful retention tools
Rating
4.8
feedback
182
chart
#1,077
All reviews
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Aug. 6, 2024
We have been using the ap for several years, it works well and we have been happy with it. Today however, I had a special request related to a new theme I am using on Shopify. I was not able to use the standard tools supplied by the theme for showing a sale price and an original price on a one time purchase without changing the % off on the recurring club pricing. I contacted customer service through Chat and I got Sergey which was the best stroke of luck I have had in a long time. Not only was he incredibly fast in understanding the problem he literally took the reigns and wrote special code for me to be able to do what I wanted to do. Perfection! He actually made it look better than I had asked for. This NEVER happens, usually I just figure my day is going to wasted when dealing with merchant customer service on any platform. Not today and not with Sergey. I am completely blown away by how fast he understood the issue and fixed it. And best of all, he is very kind and humble. He also provided a video for me to refer to when I want to change the % off for a different promotion and have to alter the code. This guy is a great employee. Very impressed.
July 31, 2024
We had an issue which turned out to be the theme and nothing to do with PayWhirl but the support team still took time to help us out with trying to troubleshoot and make it work. Outstanding support. The product works amazingly out of the box too. Highly recommend.
July 15, 2024
So far the app has worked well for my new subscription. Customer service was excellent and answered my questions clearly and in detail. They were very helpful!
July 2, 2024
I am in the midst of launching my e-commerce subscription and I am taking the DIY approach to building the site. Although, I feel that I am above average proficiency with DIY website builders I was having trouble incorporating Pay Whirl so I reached out to support via the chat feature. Even though it's nearly 11pm EST support staff answered immediately via the chat. I explained my issue, they offered a solution and offered to go in and fixt the problem with permission. I was totally fine with that and within 5 minutes my problem was solved!! Would definitely recommend!!
July 2, 2024
PayWhirl has made it possible for us to move forward improving our customer experiences and is always very helpful when I've had questions/need to fix something I've messed up. It's a bit of a learning curve, but they make it easy to learn.
July 2, 2024
I was having trouble with my bi-monthly subscription payments being pulled correctly. I scheduled a call with Lincoln and he was extremely helpful! He was able to fix the problem quickly and also help me with a few other housekeeping questions. I really appreciated his help and also how easy it was to fix!
June 20, 2024
Very impressed with the Subscription Payment setup options, the execution and even more so, the merchant support. I had some nuance changes that I had to make to offer my customers the ideal subsciption product, and the Paywhirl support team helpd me tremendously!
June 12, 2024
I was looking at changing our subscription box purchase plans. I had worked through adding the options and they were not showing up on the screen. Chris and Sergey looked into it for me. Sergey noticed that I had some custom work done which I had forgotten about and he took care of removing the coding. So now the proper purchase plan options are visible on my product page. All of this was done in less than 24 hours. Videos were sent to show the work they needed to do and when it was done. All in all, a great team to work with. I have been with them since the beginning and have nothing but wonderful things to say about this app. Laura :)
May 24, 2024
This is an absolutely brilliant app. I tried Recharge to start with, but it seemed expensive and the support was a bit limited, so i moved over to Paywhirl. The support is great, and so quick and the pricing is very sensible. I have used for over 2 years now and have not had any issues.
May 16, 2024
I recently migrated to Paywhirl from Recharge(because of the price increase) and I am so happy I did! The customer service was incredible. Lincoln helped me migrate everything over and gave me so much of his time to make sure that everything was running smoothly and I understood our new subscription service. I am so happy that I moved to Paywhirl! Thank you!! I highly recommend using them as a small business that is growing - LOVE that they have a free version too!
May 14, 2024
To say that Lincoln Ware was amazing would be an understatement. It has been some time since I have worked with anyone from Shopify, Square or Clover that was as helpful, as patient and as kind as Lincoln. He was able to solve huge issues for our company in a matter of minutes and his knowledge base of not only Paywhirl but also Shopify was superb. I don't know who pays Lincoln, but give this employee a raise! Thank you Lincoln for making my life easier!
May 13, 2024
I've been using Paywhirl for a few months now for my subscription box business. I've struggled to set it up and had a few issues along the way, but the reason I'm giving it a five-star review is that the support is amazing. I've had phone support with Lincoln at least 4 times, and he's always been able to resolve my issues. I even had an issue with the order of how the Paywhirl subscription options are displayed on my site, and Lincoln offered to make a coding change just for me.
May 1, 2024
Since integrating PayWhirl into my business operations, managing transactions has become effortless. The platform notifies me promptly of any payment failures, streamlining my follow-up process. Whether it's adjusting billing dates or reviewing accounts, PayWhirl simplifies every task. Compared to my previous provider, whose services were a nightmare to navigate, PayWhirl has been a game-changer. I'm immensely grateful for discovering PayWhirl—it's truly made a world of difference. Cynthia Roberson - Unforgettable Glass Act
Thank you so much for your fantastic review! We're delighted that PayWhirl has made managing transactions effortless for Unforgettable Glass Act. It's great to know that our notification system and the overall functionality of the platform are streamlining your operations effectively. We’re thrilled to be considered a game-changer compared to your previous experiences. Your satisfaction and ease of use are our top priorities, and we’re glad to have positively impacted your business. Thank you for choosing PayWhirl, and we look forward to continuing to support your business's success!
April 29, 2024
The flexibility that PayWhirl offer to our customers is amazing but also the peace of mind to my team in the daily basics. Most of the time at the start up face of any business we look into any extra expense, including fee for new systems. Overthinking delays any growing process and your customer will value the extra options. Trust us, we've been there!
Thank you for your wonderful review and for sharing your experience with PayWhirl! We're thrilled to hear that our platform has brought flexibility to your customers and peace of mind to your team. It's great to know that our services are making a significant impact during the crucial startup phase of your business. We understand how every decision and expense is important at that stage, and we're glad that PayWhirl could help streamline your growth without over-complication. Thank you for trusting us and for recommending the value of flexibility to others. We look forward to supporting you as your business continues to grow!
April 26, 2024
Impeccable service. My subscription was set up seamlessly. The configurability is also out of this world. So many options. I have been wasting time on other apps. This app is the one and it is so affordable too. Wow wow
Thank you so much for your wonderful review! We're thrilled to hear that you found our service impeccable and the setup process seamless. At PayWhirl, we aim to provide a highly configurable solution that meets the unique needs of our users, and we're glad you appreciate the wide range of options available. Your feedback is incredibly valuable to us, and we're excited that you've found our app both effective and affordable. If there’s anything more we can do to enhance your experience, please let us know. Welcome to PayWhirl – we're glad to have you onboard!
March 28, 2024
Easy to use. It is attracting customers at a slow but steady pace. I hope enough folks sign up that I have to start paying.
Thank you for taking the time to leave us a 5-star review! We're glad to hear that you find our app easy to use and that it's helping attract customers at a steady pace. We hope your customer base continues to grow and that our app plays a significant role in your success. We're here for you every step of the way and look forward to seeing your business thrive. If you need any assistance or have suggestions, please feel free to reach out to us. Wishing you continued success!
Dec. 30, 2025
PayWhirl Subscriptions, Upsells, & Customer Loyalty App We’ve been using PayWhirl on our Shopify store to power our subscription offerings, upsell products, and manage loyalty rewards — and overall, it’s been a fantastic tool for our business. What We Love Best bang for the buck: PayWhirl offers competitive fees compared to other subscription platforms, which has helped us keep costs down while still delivering a premium experience to our customers. Subscription management made easy: The app makes it simple for customers to subscribe, pause, or manage their recurring orders, which has improved our retention and reduced churn. Built-in upsells & offers: We effectively use PayWhirl to upsell products during checkout, helping increase average order value without complicated workarounds. Loyalty rewards integration: PayWhirl’s loyalty features are straightforward to set up and maintain — allowing us to reward repeat customers and boost engagement. Responsive support: Anytime we’ve had questions or needed help with setup/customization, PayWhirl’s customer support team has been incredibly helpful and timely. Why It Works for Us PayWhirl strikes a great balance between functionality, affordability, and ease of use — especially for growing businesses that want subscription capabilities without overly complex builds or high fees. Overall Recommendation If you’re on Shopify and looking for a subscription app that’s affordable, flexible, and backed by great customer support, PayWhirl should be your go-to solution. It delivers powerful subscription, upsell, and loyalty features without the high fees or complexity of other platforms.
Thank you so much for your fantastic review! We're thrilled to hear that our team, especially Chris and Lincoln, could assist you effectively in transitioning to our subscription app. Your acknowledgment means a lot to us and motivates our team to continue providing exceptional service. We're excited to have you with us and look forward to supporting your business's growth. If there's anything more we can do to help, don't hesitate to reach out. Welcome aboard!
March 21, 2024
Excellent service! After spending hours trying to figure out one problem, I decided to send an after hours email to the paywhirl customer service. By the morning, my question was answered and the problem fixed in minutes! Great customer service!
Thank you so much for your kind words and for being a loyal user of our app for the past three years! We are delighted to hear about your positive experience with our customer service team. Our goal is always to resolve issues quickly and efficiently, even after hours. Your satisfaction is our top priority, and feedback like yours keeps us motivated. We're just an email away if you need further assistance or have more questions. Thank you for choosing PayWhirl!
March 14, 2024
Support with these guys is the best I have ever had with any app. Plus the functionality of the app and how it works is perfect and have been using it for about 3 years now and couldn't be happier (haven't had a single problem). Their adjustable pricing structure is just the cherry on top. Thanks guys! My business wouldn't be possible without there great tool!
Thank you so much for your fantastic review and for sticking with us for the past couple of years! We're overjoyed to hear that you've had such a positive experience with our support team and that the functionality of our app has met all your expectations without a hitch. We're particularly glad that our adjustable pricing structure has added value to your experience. Your success drives us, and knowing that our tool plays a crucial role in your business is incredibly rewarding. We look forward to continuing to support your business journey. Thanks for being a part of our community!
March 7, 2024
I discovered PayWhirl through a trusted friend who has been using it for her subscription program with great success. After exploring its features and capabilities, I found that PayWhirl perfectly aligned with the needs of my business. With its intuitive interface and robust functionalities, I have seamlessly set up and managed my subscription box service. As my subscription box operates on a bi-monthly basis, I needed a platform that could accommodate this unique billing cycle. PayWhirl's flexibility allowed me to effortlessly configure billing schedules to align with the frequency of my shipments. This streamlined process has not only simplified subscriber management but also ensured a smooth experience for both new and returning customers. I definitely recommend PayWhirl to anyone needed a subscription payment app!
Thank you so much for your fantastic review, Blessed Be Boutique! We're thrilled to hear that PayWhirl has seamlessly aligned with the unique needs of your business and that our platform's flexibility has streamlined your bi-monthly subscription box service. It's wonderful to know that our intuitive interface and functionalities are making both subscriber management and customer experience smoother for you. Your recommendation means a lot to us, and we're here to support your continued success. Thanks again for choosing PayWhirl!