PayWhirl Subscriptions
PayWhirl Subscriptions: Simplify Recurring Payments
Rating
4.8
feedback
174
chart
#972
All reviews
Review RSS Feed
Dec. 25, 2023
Horrible. I uninstalled the app before renewal still they charged me amount , no point of contact . I want my money back
Hi, Sorry to hear you are having issues. We are showing that you are on the free plan and there shouldn't have been any charges from us. If you are showing a charge from PayWhirl, please contact our support at [email protected]. Best, Team PayWhirl
Dec. 19, 2023
Absolutely 5 Star! Been using this app for 4 years and it just keeps getting better and better. Service is friendly, intelligent and helpful.. I ask LOTS of questions and have never been treated anything other than favourably. The people are Respectful and knowledgeable and speak clearly and the app powerful and flexible.
Thank you so much for your 5-star review and for being a loyal user for four years! We're thrilled to hear that you find our service friendly, intelligent, and helpful. Your satisfaction is our top priority, and we're glad you find our team respectful and knowledgeable. We appreciate your kind words about our app's power and flexibility. If you ever have more questions or need assistance, please don't hesitate to reach out.
Nov. 24, 2023
I just signed up today but customer service was fast and on point. I'm excited to use this app since I know they care about their customers.
Oct. 20, 2023
Since starting PayWhirl, subscriptions have been extremely easy. Easy even for my employees! The best part though is the support when I "think" there is an issue. Very kind, they read the issues, quickly respond and make it easy for our customers. I just wish it worked with our app!
Oct. 13, 2023
Paywhirl is great. They're team has given us all the support we needed to launch our marketplace on Shopify.
Sept. 8, 2023
Great Team to work with even with a difficult migration. I've worked with other subscription services like Bold and Recharge and this system seems to be the most straight forward and easy to work with. Its the best subscription integration to shopify I've seen.
Wow, thank you so much for your kind words and the glowing review! We're thrilled to hear that you found our system straightforward and easy to use, especially when compared to other subscription services. Our team works tirelessly to ensure that migrations, even complex ones, are as smooth as possible, and it's heartening to hear that it's making a difference. We appreciate your vote of confidence in calling us "the best subscription integration to Shopify." Such feedback propels us to continue innovating and offering top-notch service to our users. Should you ever need assistance or have suggestions on how we can improve your experience, please don't hesitate to reach out. We're always here to help and learn from our valued customers like you. Thank you once again for choosing PayWhirl. We look forward to continuing our partnership with you. Warm regards!
Aug. 9, 2023
Terrible experience that negatively impacted our cash flow. First I'll address their response: 1. I signed up for a paid plan, which they say is supposed to come with better support so if it's even worse than this, my lord they need a lot of work. 2. They said their app won't work with Shopify but clearly their reps don't know this because no one told me that or we wouldn't be here, just more terrible service. Original review: I had to get a support rep to help set up the Shopify store since the directions on the site for set up are outdated (as per the rep), but I assumed it was set up correctly. Unfortunately with each payment (of a four payment plan), it places a new order and charges us for the on-demand product cost. Now I have to cancel all orders, refund everyone and figure out how I'm going to get these customers back. And of course, support takes way too long to respond, already a few hours in with no resolution to the second issue in two weeks. They told me to refund on Shopify, I do so and it says "request declined." What they didn't tell me was (I'm assuming) that I needed to cancel the subscription first so I did it in reverse and hope it works. Not sure until I see us the biz refunded for multiple orders. If the website direction is wrong and two reps don't know what they're doing (and support takes way too long), how can you trust this app?
Hi, We're truly sorry for the difficulties you've faced with our app, and we value your feedback. We want to clarify that our Shopify app doesn't officially support layaway-style payment plans, which we're making clearer in our documentation. We also acknowledge the misunderstandings with payment refunds and order processes. We're working on improving communication to avoid this in the future. We're improving our support response times, and on our paid plans, we offer priority support for more prompt assistance. Could we arrange a call with our support team to discuss your concerns and find a suitable solution? You can schedule it by contacting us at https://calendly.com/paywhirl-team. We're eager to understand your situation better and regain your trust. Thanks for your understanding, and we hope to make things right. Warmest regards, Team PayWhirl
July 25, 2023
I have a tech person who manages my site and we had an issue and my subscription link wasn't working. However, my tech person was out on a family issue and after me trying to fix myself I opened a chat and within an hour the issue was fixed!! Sergey was amazing!!! I had just launched some ads for my subscription so if this wasn't working would have been a disaster. So Thank You to Sergey for your quick response. I appreciate you!!!
Thank you so much for taking the time to leave such a wonderful review! We understand how critical timing can be, especially when you have ads running, and we're thrilled that Sergey was able to step in and resolve the issue promptly for you. We pride ourselves on our responsive and effective support, and it’s fantastic to hear that Sergey lived up to this standard. We're here to ensure your subscription services run smoothly, and it’s rewarding to know we could help prevent a potential disaster for your business. Wishing you great success with your subscription ads and beyond. If you ever need further assistance, we're just a chat away! Warmest regards, Team PayWhirl
July 7, 2023
I am a complete novice working with a subscription app and we have had a few things that we have needed tweaking since we started four months ago. But, I have to say, their customer service is top notch. I always get a response pretty quickly. Overall, we've been really happy with the app. My only request at this point is for the app or Shopify to restrict bundling items with subscription items.
Thank you so much for your kind review! We’re delighted to hear that our customer service has met your expectations, especially as you navigate the world of subscription apps for the first time. Our team is dedicated to providing swift and helpful responses, and it’s great to hear that this has been your experience. We sincerely appreciate your feedback regarding restricting bundling items with subscription items. We are always eager to hear how we can improve, and we will certainly consider your request as we continue to evolve our app. Thank you for choosing PayWhirl, and we're thrilled that you've been really happy with our app. Please don’t hesitate to reach out if you need further assistance in the future! Warmest regards, Team PayWhirl
April 17, 2023
Paywhirl has been incredibly helpful and responsive when I've had setup questions. The features fit the needs of my business and the support is excellent!
April 13, 2023
Paywhirl is a great app for people wishing to offer subscriptions and, though not it's intended use, I'm finding it great for allowing customers to pay for high-ticket artwork over longer periods of time via monthly payments then I ship out when all payments have been collected. It's been secure and reliable and incredibly helpful for managing what can otherwise be a big admin burden to manage : ) Their support chats and calls are amazing - great communicators and listeners!
Feb. 14, 2024
Very versatile, and their support is very helpful.
Hi, We're genuinely sorry to hear about the difficulties you've experienced with our app, especially regarding the translation features. We understand how important it is for your store to serve customers in multiple languages effectively. To address this, we're committed to working closely with you to find a solution. Could you please email me directly at [email protected]? I'll personally ensure that we prioritize the translation issues you've highlighted and explore every possible way to tailor our app to better meet your needs. Thank you for your feedback, as it is essential in helping us improve. We're looking forward to resolving this promptly for you. Best regards, Larry
March 9, 2023
10/10 Love the support they are a good team! Sergey was so helpful and answered all my questions and helped
Feb. 21, 2023
Paywhirl is an excellent app. It has all of the features that I need for my subscription box business. The customer service is also top notch. I highly recommend them!
Using app
About 1 year
Total reviews
2
Average rating
5.0
Feb. 4, 2023
Paywhirl is solid and their customer support is amazing. Good customization and always adding some nice features
Jan. 17, 2023
I've been using PayWhirl for over a year and absolutely love it. I've tried a bunch of subscription payment apps out there and they are hands down the best that I've seen. Their support is always so quick and responsive.
Dec. 1, 2022
PayWhirl has been amazing! We initially selected this app because their team was always available and willing to answer questions, and I must say - they did not disappoint! Their team is beyond amazing and quick, and they truly care about all of their customers regardless of how big of a company you are. Sergey from their team is a LEGEND! Sergey has answered every question I have ever had, and helps me understand how to use the app better. The app works very well and we have received good feedback from our customers. The creators of the app are continuing to roll out new improvements, which I really appreciate. We highly recommend PayWhirl!
Nov. 22, 2022
Simple to use app that has helped keep my customers returning. Customers find updating their subscription easy and PayWhirl have even designed a cancellation flow (which most organisation try pretend don't exist!). My customers love the consistency in their orders, the flexibility available in their plans, and of course the ability to save money. PayWhirl support has been incredibly helpful when needed and are very responsive. Fantastic app. Paid for itself many times over.
Nov. 18, 2022
Paywhirl is an excellent subscription app. Very user-friendly app.. Customer Support is fantastic, easy to contact and they will not leave you not until your issue has been resolved.