PayWhirl Subscriptions
PayWhirl Subscriptions: Simplify Recurring Payments
Rating
4.9
feedback
241
chart
#409
All reviews
Rating Breakdown
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Feb. 25, 2022
Paywhirl has amazing customer service, and their development team is super active, keeping pushing out useful new features!
Feb. 4, 2022
Amazing!!! This app is Amazing. It gives my store a more Professional feel with an attractive minimalist design; that allows for a more positive customized vibe. I was able to re-word my 'Call to Action' phrases the way i wanted them for me it's a Huge Plus. I had an issue with inital setup on the website, however Chris & Ryan were right there within "minutes" to address the issue & Solved It!!! Hats off to the team over @ Paywirl for making such a gr'8 app with new features being rolled out regularly. Best of luck with your journey...
Jan. 26, 2022
A great app! We have been using this for quite some time and have had no issues - customer support is also great.
Dec. 2, 2021
We did get excellent help and support from Sergey at PayWhirl. We are blown away by the support and service!!! All Our best! COWASUN
Nov. 2, 2021
Excellent customer support. Quick and easy way to add subscriptions to all my products. Very good value.
Sept. 20, 2021
We started Using PayWhirl to offer subscription orders to our customers. We noticed that there were some features that were not available and we raised them with customer support, who dealt with them very efficiently. We now have those features available and more features are to be added in the future. Can't fault the service keep up the good work. Dew Products
Sept. 17, 2021
This app is fantastic! It is so easy to use! The best part is the CUSTOMER SERVICE! Chris was so helpful to us getting it all set up. It has definitely raised our sales!
Sept. 14, 2021
The best thing about this app is the customer service. They are super quick but also they are willing to help you with everything you need.
Sept. 10, 2021
We were looking for a simple, yet robust subscription app for our fast growing magazine and membership site! PayWhirl made it so easy to get setup. I was hung up on a couple settings, but with a ton of patience and clear direction - Sergey helped me in a jiffy. I really wish we had switched over to PayWhirl sooner, our subscriptions, and auto-renewals are so streamlined now. We're even able to migrate our current subscribers from our old Wordpress site so everyone is now in one place. 5 stars for PayWhirl. You won't regret this app, and the customer service is responsive and there to help you get the app going so you can concentrate on your growing your subscription business!
Sept. 10, 2021
Excellent customer support: needed help installing on my theme and they did it within the hour. Have yet to see customer order processed but so far so good.
Sept. 7, 2021
A cost effective app that enables you to offer subscriptions to your customers. They have been gradually releasing new features and consistently improving the app. If you have a question (like I did) they will respond quickly and do their best to help resolve your issue.
Aug. 2, 2021
Customer service are great, really helpful and always manage to find a solution. Only issue is that its not 24/7 so when I have a problem in the UK, I need to wait until your office is open. Like that I can change when customers are charged but would prefer if this was automatic instead of me doing it manually.
July 16, 2021
Lacking in features vs other subscription apps and has bugs. - Barely any reporting or analytics are available - no support for customers to swap products - You have to force customers to create an account before checkout (reduces checkout rate) so they can manage their subscription. No post-checkout account creation prompts. - Subscriptions renew at a different time from when the customer signed up. Sometimes this can tick over to the next day (your customers will enquire about this) - I've had subscriptions not being cancelled multiple times - leading to the customer being charged again. - No upsell or cross-selling features or one-time purchase discounts with subscriptions their shopify app is severely lacking compared to their external software which is unfortunate. The only positive that this app has is its integration with shopify checkout as opposed to redirecting.
Thank you for taking the time to leave a review and share your feedback with us. We genuinely appreciate your honest insights, as they help us continually strive to improve our product. We’re sorry to hear that your experience with PayWhirl wasn’t up to our standard when you wrote this review, and we acknowledge the frustration that some of the features and issues you pointed out may have caused. Since 2021, we have been working diligently to enhance our Shopify app and we’re excited to share some significant updates that directly address the concerns you’ve listed: Enhanced Reporting & Analytics: We have greatly expanded our reporting and analytics features to give you more actionable insights into your subscriptions. Product Swap Support: Customers can now easily swap products within their subscriptions, providing a more flexible experience. Post-Checkout Account Creation: We've introduced options to streamline the checkout process, including post-checkout account creation prompts. Subscription Renewal Timing: We’ve refined our system to ensure subscription renewals align closely with the customer’s original sign-up time. Cancellation Improvements: We have bolstered our cancellation process to prevent unintended renewals and charges. We've also launched support for setting up cancellation prevention workflows to encourage customers to stay subscribed. Upselling, Cross-Selling & Discounts: We have introduced features to help merchants offer one-time purchase discounts and effectively upsell or cross-sell products. We understand that our integration with Shopify checkout is valued, and we are committed to bringing our Shopify app experience in line with the high standards of our external software. We would be thrilled to have you revisit PayWhirl and explore these new features. Our customer support team is also on standby to assist with any questions or to guide you through the updates. We aim to offer an app that is robust and feature-rich and meets the specific needs of Shopify merchants like you. Thank you again for your review, and we hope we can turn your experience around with these improvements. Warmest regards, PayWhirl Team
July 8, 2021
Excellent customer support, and a great feature-rich app that's easy to use. Definitely recommended!
July 1, 2021
Cant lie i was anxious to allow access to my stores coding, but none the less im SOO happy i did. This little coding task was a tremendous curve for me & so i reached out to Paywirl for help. The team was very transparent, speedy, communicated the process from start - finish (took them 2 minutes) then i closed there admin account on my store. ALL IS SAFE, NOW i have the coding working!! Any anxious small business owners worry no-more, reach out to this team. OH they also did it for free, my subscription is on the "free plan" so they provided a coder, the service FREE! So Happy!
June 26, 2021
I use this App to manage my monthly subscription program. It has really empowered me to grow my monthly box and to keep my customers happy with easy tech! I recommend this App to all people that ask about who to use! Paywhirl of course!!!! Plus they are super helpful and kind!
June 24, 2021
Anything that I've needed that this app can't do, they already have in their roadmap and implement quickly. Their customer service is outstanding, and they continuously add new integrations. Five stars!!
June 15, 2021
So much better than the other subscription apps out there. A modern UI that's easy to use and new features launch regularly. Customer support is fast and helpful. It's everything we need.
June 11, 2021
The app is intuitive and easy to use, but what's best is their customer support team. Always there to help you. Would recommend