All reviews

Rating Breakdown

  • 5
    93% (224 ratings)
  • 4
    3% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (7 ratings)
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5 / 5 Share

May 7, 2021

Great app and great team. They are constantly updating the app with users suggestions. I have reached out to the team a few times and they have always responded quickly to answer my questions.

Store

Snap It

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2021

Building and managing a subscriber community takes a lot of organization and marketing effort. Using the PayWhirl app we grew our first 400 subscribers within a few months; managing groups has been our biggest task but PayWhirl is always releasing new features to make this easier. Direct customer support within the app is amongst the best on the Shopify platform.

Store

LA MANO

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2021

AMAZING APP AND AN EVEN MORE AMAZING SUPPORT! They are very hands on with your problem and very quick to respond. Well done and thank you for your help, Sergey! -Nupono, Inc.

Store

Nupono

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 5, 2021

Love the new dashboard, especially the calendar feature to see when subscriptions are coming through. Excellent app and amazing customer service.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2021

Great app and excellent customer support! This app is so useful for anyone who wants to bill his/her customers in the form of a susbcription. I considered many different apps for this purpose but Paywhirl really sticks out.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2021

I worked with Sergey from PayWhirl on customizing on how my home-page subscription looked like and he was so good, he was very quick in his responses, he made videos for me to walk through the process of changing things and he explained things really well. I highly recommend PayWhirl and ask for Sergey :-DD

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2021

Great range of features, more than any other subscription app I've tried. Lots of room for customization, and customer service is dangerously helpful.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2021

The customer service is impeccable. They usually reply quickly and are willing to go above and beyond in service. I absolutely LOVE the app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2021

Easy to install and outstanding customer service was given by Sergey getting the finer details right - couldn't recommend enough!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2021

Loving this app so far. Had a theme/display issue and reached out their support who fixed it in like literally 90 seconds or something crazy fast. Super appreciate it!! Cheers and thanks for the awesome app!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 8, 2021

Very easy to install, just read the instructions. haven't started selling subscriptions yet, but I set it up to get ready for when I launch. Thank you

Store

Vagesty

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2021

Great app, does exactly what it says. Easy to set up subscription plans of all sorts, all smooth. Great managing interface with several options. We used it with Narrative theme first then attempted to install on another premium theme however the installation was not as smooth as with Narrative so reached to their customer service team and I received the BEST CUSTOMER SERVICE in ages. Sergey who installed and integrated the app on the new theme was super quick (it took around 20-30 minutes all together with me explaining what the matter was). Extremely happy with it. Highly recommend if you are after an app for recurring payments/ subscriptions!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

The app is simple to install and use, sergey was very helpful! Cant fault the service and support. Thanks.

Using app

About 24 hours

Total reviews

4

Average rating

2.8

5 / 5 Share

April 6, 2021

We have now installed this app across 3 different businesses we own. The team at Paywhirl are super friendly, helpful and quick at responding. They have helped us with installation and we are really happy with the functionality and design of the app. It will definitely help us make more sales for sure!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2021

This is my first ever app review in my 4 years of using all different types of applications. Paywhirl has earned it by providing the best customer support I've ever experienced! Sergey helped to get everything installed correctly on my theme in minutes (if not seconds), plus added it (per my request) to the "Featured Product" section of my homepage. Later, I experienced a glitch/bug with the sale prices of my other products in the same collection as my subscription product. Sergey again responded immediately with the cause of the bug and multiple work around solutions to remedy the issue until the bug is fixed. Sergey also used Loom to share screen recording videos he made, showing exactly what was going on with my store's theme. It's was amazing!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2021

Amazing and brilliant customer support. We have only just started using this App for our subscription service. Initially we think we installed it incorrectly which caused our website to have some serious issues, but not with the Paywhirl APP itself, but with something we did. I have to say, the support team at Paywhirl, specifically Sergey is amazing. The problem we experienced was nothing to do with the APP but Sergey went above and beyond over a number of days to help us resolve the issue. The best support we have received from any Shopify APP so far. Keep up the good work and thank you.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2021

This app is awesome! Our requirements for subscription products were complex (flexibility to the customer, long time horizons for subscriptions, and the need to change features). This app is easy to use, integrates perfectly with Shopify, and Paywhirl's customer service is second to none.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2021

Great customer service and super easy to set up! Looking forward to when the app will be launching their payment plan feature but am happy that you can manually integrate that into peoples subscriptions after their first order! Very pleased.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 18, 2021

App works great! however my 5 starts goes for the support!! Their customer support is amazing, they help you through all the set up and every time you have a doubt they answer you fast and with solutions! Thanks PayWhirl team!

Using app

2 months

Total reviews

1

Average rating

5.0

2 / 5 Share

March 17, 2021

The app somehow does what it has to do, anyhow, once you deinstall it it leaves massive code in your shop. and that didnt make us happy at all.

Using app

4 days

Total reviews

4

Average rating

4.3

Developer Reply

Hi, Sorry about that! We don't have the ability to remove all the code automatically but we are happy to do it for you free of charge. If you reach out to our support ([email protected]) we can go over the details. Best, Team PayWhirl