PayWhirl Subscriptions
Create custom subscription plans with powerful retention tools
Rating
4.8
feedback
182
chart
#1,074
All reviews
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Nov. 30, 2020
App seemed to work but can't communicate with Amazon FBA so it's useless for us. Not happy with the customer service - it took them almost two hours to reply to my inquriy and then he explained that they don't support "pickup orders", when I asked why they're changing the message about shipping methods for subscriptions when sending it to amazon. From there, it took him another 20 minutes to my reply where I said I'm not asking about pickup orders... After another 2 hours going back and forth, I gave up and realize this app doesn't work for us.
Thanks for your feedback on our new app, I'm sorry we weren't able to meet your expectations. The app is free and in a beta/launch phase until early 2021 while we work to expand functionality as much as possible. As for your specific issues integrating with Amazon FBA and the StandByte app, It should work with some configuration, but we don't have control over the "delivery method" language shown at checkout and relayed to Amazon FBA. That would be the responsibility of the StandByte app. You may also be able to configure Amazon FBA to read different values. Orders are now generated by Shopify and we don't have a ton of flexibility as we have to rely on their tools. They also control the checkout experience as everything is now processed through Shopify Checkout. That being said, we're willing to try and work through this issue and earn your business if you circle back. We'd love to help if we can.
Nov. 25, 2020
I signed up to test the beta version of PayWhirl to offer a recurring donations option on my website. The app is the easiest to set up compared to the other options out there. However there was a more limited functionality. The support team was helpful for getting this worked out.
Nov. 24, 2020
PayWhirl is much better than the other app that we were using. The team was very prompt and helpful getting us up and running. Big shoutout to Ryan for being awesome!
Nov. 24, 2020
I used this app to add Beer Subscription Boxes to my brewery's webstore with weekly, bi-weekly, and monthly subscription options. I was able to set-up and integrate the app into the store by myself, with the help of their installation guide, very easily. I had one problem with a link on the subscriptions dashboard not appearing properly. After messaging on the app's chat function, someone addressed and fixed the issue in a matter of hours. I was surprised because I run a purchased theme that is not in the list of themes the app expressly supports and expected to be directed to a "shopify expert". The integration looks very slick from a customer's view point and the back end is very intuitive. The only function I would add, is to give the subscriber the option of choosing the start date of their subscription. For example, if someone purchases a subscription for someone else as a Christmas gift in November, an option to post-date the first order until December 20th would be helpful.
Nov. 18, 2020
Tech support is awesome I love the fact they include pictures of your site along with instructions.
Nov. 17, 2020
The App looks and works great! The support team is super responsive and helpful too. Highly recommend!
Nov. 17, 2020
I had tried a couple of subscription apps, but they were a bit clunky in terms of how they interfaced with my store and the checkout process. This one integrates really seamlessly. It's also simple to set up, and when I did have questions, PayWhirl's support was quick and helpful.
Nov. 17, 2020
I am so excited to use this app and the customer service is fantastic! Most of the automatic snippet installs worked with my theme, but two didn't (due to my theme not the app), so I contacted customer service, heard from them in less than 12 hours and they had it fixed for me for free within a short time.
Nov. 17, 2020
I use this app to add a 'subscribe and save 10%' check-out-option to my online shop. The team support was amazing in doing all the work and testing the function on one product! I can really recommend this app and the valuable support behind it! 5 stars plus!
Nov. 13, 2020
Just the subscription app I've been looking for -- and I've tried a few! Installation is straightforward and the customer service/support from Ryan has been A plus.
Nov. 12, 2020
After waiting patiently for many years, finally, a perfect native recurring subscription solution has arrived for Shopify! With some tweaks, it was even possible to use it with our custom add to cart functions. Absolutely amazing, thank you guys for being so quick to release this!
Nov. 11, 2020
I reached out to PayWhirl for assistance to set up. Their response time was immediate, and the tech support I got (from Ryan) was amazing. I typically do not write reviews, but I wanted to share how much I appreciated their support and professionalism.
July 15, 2022
Using this app for some time now and I'm in love with the customer service. It's really exceptional. "PayWhirl" is a small team and they are working around the clock to accommodate customers' needs. Asked them to make some custom changes, and they did it very quickly, answered all the questions, and made sure that I'm happy with how everything works. It's a very responsive team, so even IF you may experience some issues you can rest assured that you won't be left on your own.
Nov. 11, 2020
We're adding a subscription service option to our store and PayWhirl has been amazing! Setup was a snap, very intuitive and their customer support is phenomenal! We tried another app and struggled with it. Thanks PayWhirl!
Nov. 10, 2020
Easy to use and support was eager to help and fast responding to questions. Like the simplicity and integration to the native shopify store.
Nov. 9, 2020
The timing of this app was absolutely perfect. Upon seeing the promos, I immediately looked into it and added it to a product in my store. The details were pretty clear on set-up, but needed some guidance. Ryan was superb in providing guidance on the front-end and supporting the set-up and making sure everything was set-up as anticipated. Highly recommend adding this app to store. Essentialgifting
Nov. 9, 2020
We are working on adding a subscription service, and Paywhirl support was quick and responsive. Thanks for the help!
Nov. 5, 2020
I added PayWhirl to add subscriptions to my store. Wasn't sure what to expect as it was new to the app store but it has far exceeded my expectations already. I had a good idea of the settings I was looking for in a subscriptions app and they had it all and more! Big thanks to Chris and Larry for the support when I ran into a hiccup during instal. FYI Setup was incredibly easy and step-by-step instructions were included, I just needed a little hand holding because I have no idea what I'm doing when it comes to code.
Nov. 3, 2020
Absolutely LOVE this app. So easy to use and the support is outstanding. I have been waiting for an app this good for my subscriptions and am excited to see the new upcoming features as well. WELL DONE, Great Job Paywhirl!! Five Stars!!
Nov. 3, 2020
I have been waiting a long time for a subscription app to be available, that didn't cost an arm and a leg! I had some issues setting up, because I am NOT tech savvy! Ryan was extremely helpful and got me set up right away!