All reviews

Rating Breakdown

  • 5
    93% (162 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    3% (6 ratings)

Reviews with Text

  • 99% (173)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 12, 2021

Customer service were really great they helped set up the app on my theme and got it working perfectly, they were quick to respond to my request and I would recommend using the app.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2021

Amazing app. I've used other subscription apps that are far too complex and have poor delayed support. These guys have nailed it, it does exactly what I want it to do and the support is absolutely brilliant. Thanks guys.

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

excellent app. good for reccuring payments ( automatically). support is amazing aswell. thanks guys this was needed.

Using app

About 2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

So far so good! Installation with the "Prestige" theme was a little tricky, but they were quick to help and everything is working perfectly. Thank you guys!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2021

Superb customer support for an intuitive app. Not given it a full run out yet but seems to provide exactly what I need and is professionally built.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2021

I just installed the app; the setup experience was great, as simple as it is. I needed some support to install some snippet code; my template is one of the new ones. Prompt professional and took care of everything. I love the way it navigates and has already received some positive feedback from my customers. Nice to get a prompt response and results, great it integrates with the Shopify payment gate.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2021

Just installed the app – great customer service! Seems to work well and be thoughtfully put together.

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2020

I needed a quick alternative to reCharge and this was SO easy to install and manage. I should have gone with these guys first!

Using app

6 days

Total reviews

5

Average rating

5.0

4 / 5 Share

Dec. 20, 2020

First: Customer Service is fast and responsive. A huge plus for me. Secondly: The new plan provides a much simpler way to set up subscriptions in a manner that is I believe enhances the user experience by making it simpler to make a decision.

Using app

14 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 18, 2020

THANK YOU to the paywhirl team. This is such an amazing app. I'm not a developer yet I was able to have a new shopify site with integrated subscription options for my product up and running in a week. That's testament to how good the paywhirl app is. Ryan and team are responsive and will always try to find a solution for any issues you might have, fortunately for us there are very few. Our customers love the flexibility they now have with subscriptions. Buy this now (unless you're one of our competitors).

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

Big shout out to the PayWhirl support team for working swiftly and easily with our developer to get us up and running! Thanks so much!

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2020

I love this app. It installed easily, and the customer service is extraordinary. Thank you PayWhirl!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

I'm using Paywhirl to set up subscription packages for my baking business, and it was really easy to work with. I had everything set up exactly how I needed in within an hour. I had one question for support, and they were very quick to get back to me with good answers. It's also priced perfectly for my start-up. Highly recommend this app.

Using app

2 days

Total reviews

15

Average rating

5.0

1 / 5 Share

Nov. 30, 2020

App seemed to work but can't communicate with Amazon FBA so it's useless for us. Not happy with the customer service - it took them almost two hours to reply to my inquriy and then he explained that they don't support "pickup orders", when I asked why they're changing the message about shipping methods for subscriptions when sending it to amazon. From there, it took him another 20 minutes to my reply where I said I'm not asking about pickup orders... After another 2 hours going back and forth, I gave up and realize this app doesn't work for us.

Using app

19 days

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for your feedback on our new app, I'm sorry we weren't able to meet your expectations. The app is free and in a beta/launch phase until early 2021 while we work to expand functionality as much as possible. As for your specific issues integrating with Amazon FBA and the StandByte app, It should work with some configuration, but we don't have control over the "delivery method" language shown at checkout and relayed to Amazon FBA. That would be the responsibility of the StandByte app. You may also be able to configure Amazon FBA to read different values. Orders are now generated by Shopify and we don't have a ton of flexibility as we have to rely on their tools. They also control the checkout experience as everything is now processed through Shopify Checkout. That being said, we're willing to try and work through this issue and earn your business if you circle back. We'd love to help if we can.

5 / 5 Share

Nov. 25, 2020

I signed up to test the beta version of PayWhirl to offer a recurring donations option on my website. The app is the easiest to set up compared to the other options out there. However there was a more limited functionality. The support team was helpful for getting this worked out.

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

PayWhirl is much better than the other app that we were using. The team was very prompt and helpful getting us up and running. Big shoutout to Ryan for being awesome!

Using app

About 22 hours

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 24, 2020

I used this app to add Beer Subscription Boxes to my brewery's webstore with weekly, bi-weekly, and monthly subscription options. I was able to set-up and integrate the app into the store by myself, with the help of their installation guide, very easily. I had one problem with a link on the subscriptions dashboard not appearing properly. After messaging on the app's chat function, someone addressed and fixed the issue in a matter of hours. I was surprised because I run a purchased theme that is not in the list of themes the app expressly supports and expected to be directed to a "shopify expert". The integration looks very slick from a customer's view point and the back end is very intuitive. The only function I would add, is to give the subscriber the option of choosing the start date of their subscription. For example, if someone purchases a subscription for someone else as a Christmas gift in November, an option to post-date the first order until December 20th would be helpful.

Using app

About 11 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2020

Tech support is awesome I love the fact they include pictures of your site along with instructions.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

I had tried a couple of subscription apps, but they were a bit clunky in terms of how they interfaced with my store and the checkout process. This one integrates really seamlessly. It's also simple to set up, and when I did have questions, PayWhirl's support was quick and helpful.

Using app

6 days

Total reviews

7

Average rating

4.4

5 / 5 Share

Nov. 17, 2020

I am so excited to use this app and the customer service is fantastic! Most of the automatic snippet installs worked with my theme, but two didn't (due to my theme not the app), so I contacted customer service, heard from them in less than 12 hours and they had it fixed for me for free within a short time.

Using app

15 days

Total reviews

1

Average rating

5.0