PayWhirl Subscriptions
PayWhirl Subscriptions: Simplify Recurring Payments
Rating
4.9
feedback
241
chart
#409
All reviews
Rating Breakdown
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Feb. 13, 2021
After comparing the options, PayWhirl was the only provider that was able to fulfill the special requirements of our business model (different minimum subscription durations per variant, but same frequency,...) Technical assistance during installation was incredible. Not only super-fast support but also really going deep into understanding individual needs and customizing the integration and appearance. Again, thanks so much Sergey (but also Chris and Ryan)! The app itself is awesome and the pricing very fair Keep up the good work!
Feb. 12, 2021
I just installed. So far, so good. Great technical assistance during the installation. Thanks Sergey!!!
Feb. 11, 2021
App works very well for me, and also to mention the great assistance I've got from Larry who got a tech issue resolved quickly and efficiently for me too, much appreciated!
Feb. 9, 2021
PayWhirl made this process easy! They seemed to understand that there were a lot of people who were new to e-commerce, so they give you easy options for support calls. I spoke with Lincoln, and he was patient as he followed along on his test page so he could see what I was seeing. He made every step easy and even helped me calculate which plan was best for my business (which was NOT the highest-cost version!). Painless! Highly recommended.
Feb. 9, 2021
Where do I start, Sergey has saved me more than once! First I had mistakenly gone live before setting up my reoccurring subscriptions and PayWhirl has made that so easy. In regards to setting it up correctly, not just once but twice (when I changed themes) is where Sergey really came to my rescue. My shop was live and the anxiety was building, I spent about an hour with Shopify customer service when I realized they were not understanding what I needed, telling me to post a note to my clients at checkout. I messaged Sergey and within 2 mins it was set up correctly.
Feb. 6, 2021
Really solid tool for recurring payments. A lot of functionality and customization available out of the box. Highly recommend PayWhirl.
Feb. 6, 2021
Absolutely brilliant. I was in need of a simple recurring subscription for one of my products. Pay Whirl had a great range of plans and prices so I was able to find something suitable for me and wasn't overcharged as I am a smaller business. I had some difficulties integrating with my website theme and because I am new to shopify on the whole, but the team were so quick to respond jump on my website and take care of the installation themselves. This is SO helpful and take a weight of my mind. Would 100% recommend and will continue to use for our needs :)
Feb. 6, 2021
When it says Free Plan Available, there should be a free plan available. Not this: Thank you for installing PayWhirl! You can use all the features for free for 14 more days. After that, you can continue running test subscriptions for as long as you need, but in order to process live payments you’ll need to purchase a plan
Thank you for taking the time to leave a review and share your feedback with us. We sincerely apologize for any confusion our previous plan structure may have caused – we understand how important clear and straightforward pricing is, and we appreciate you pointing out this issue. In response to valuable feedback like yours, we have since updated our offerings and are excited to announce that we now provide a truly free plan. Our new free plan includes up to $5,000 in free processing, allowing merchants to genuinely use PayWhirl at no cost up to that processing volume. We made this change to help businesses of all sizes, especially those that are growing, to have a reliable subscription solution without adding more overhead. We greatly value the Shopify merchant community and are constantly working to adapt our services to suit your needs better. We invite you to take a look at our updated plan structure, and we hope that it aligns with the expectations you had when you initially explored PayWhirl. If you have any questions about our new free plan or need assistance, our customer support team would be more than happy to help. Thank you again for your candid feedback, and we hope to have the opportunity to serve your business in the future. Warmest regards, PayWhirl Team
Feb. 5, 2021
The app was fairly easy to install. While, I'm still in the process of gathering subscriptions from clients, and can't yet say how the app is working in realtime, I do give the customer service 5 stars. Ryan was very helpful and answered by questions in a timely manner and I look forward to trying this app out.
Feb. 5, 2021
It just works! Want a subscription on one variant and not the other? Easy, done - just untick a box! On ReCharge you need custom coding and if you move the variants around, then it doesn't work. It is cleaner looking, no issues whatsoever. Support is fantastic too
Feb. 5, 2021
This is by far one of the best apps ever on Shopify and definitely the best subscription app. I have used the previous version of the Paywhirl app for almost three years now and recently added this new version to our new magazine title's store. It looks fantastic, it is easy to use, it integrates really well. It quite simply does everything we need it to and so much more. The Paywhirl team and the customer service provided is second to none. Every single time I have emailed the team the response is not only quick but they go above and beyond to help. I should say the questions I have are not issues with the app in anyway as I have never experienced any issues with it. I have even asked for help with my Facebook conversions and the team did a bit development work for me to help. Something that was in my view beyond their remit.
Feb. 4, 2021
Just what I was looking for, ideal way to offer more value to your customers and promotes brand loyalty. The support team are great also.
Feb. 3, 2021
Great app with even better service. Have been using it for a while now. Would definitely recommend this!
Feb. 2, 2021
I am so happy with this app!! We sell a quarterly subscription box and had developed this internal procedure for managing subscribers via a waitlist that was complicated and messy. We didn't want to end up with wonky billing cycles (i.e. someone being billed months before they actually received anything). Paywhirl added the feature to be able to adjust billing cycles, which is a game-changer that simplifies our business so much! Someone can join anytime, then we can adjust future billing dates to be two-weeks before we ship. Everything else within the app works great too. Customer service has been SUPER responsive when I've had a question. Highly recommend!
Feb. 2, 2021
The support team is great , they respondend me instantly . Unfortunately the app doesn't work in my country for the moment.
Hey there, I'm sorry to hear you had problems getting the app to work. We do have several merchants who use Narrative and we'd be happy to assist with installation if you reach out to [email protected]. We provide a FREE install service and can support most themes with a bit of tweaking. The narrative theme was actually one of the themes we launched with so unless it's been heavily modified, we can help you get subscriptions working on your store.
Feb. 2, 2021
Great subscription app with the right features to help you run your business in the easiest way. Things like the ability to customize the resub date, pause/cancel features and more!d
Feb. 1, 2021
Very impressed with Paywhirl. Easy to setup and customer service was super fast, responsive, and professional. Very satisfied thus far!
Feb. 1, 2021
Does what we need it to and even develops it as we need it to! The customer service is excellent. Very responsive and understanding about our needs. I highly recommend PayWhirl for subscription service businesses who are just starting out and don't want high prices for complicated apps they don't need.
Feb. 1, 2021
I am so happy I found PayWhirl! Support 10+ Ease of Installation 10+ Customer Use 10+ This app is exactly what I wanted & needed for my website. Being able to manage all of my subscription orders thru Shopify with PayWhirl is a huge time saver and bonus. Great job PayWhirl!
Jan. 25, 2021
Installation is easy, since PayWhirl integrates with so many Shopify themes. In my case, I have a theme that required a wee bit of manual coding. Tech support from PayWhirl was super responsive about helping me install snippets, troubleshoot a theme conflict and optimize my store's performance in less than 30 minutes.