Personizely: A/B Testing & CRO

App has a glitch which causes the cart no to function properly. Another glitch causes the app to install in backup versions of your theme. This caused a myriad of issues and an expensive process for diagnosing. Support was friendly, but seemed to either not completely understand the issue or lacked understanding on how this affected us with regards to time/money. They offered a discount, but other issues with the app means even a discount doesn't make the app worthwhile. For example, you have to create upsell widgets one by one by one. This may be sufficient for a site with only a few products. If you have the number of products we have (4000), its just not realistic to consider an app that requires us to do anything one product at a time. We'll swallow the cost of our developers 5 hours of diagnostics and move on.

This app is doing exactly what I need and looks good doing it. I checked out a few apps, this one is a little more expensive but worth every penny. The interface is very easy to use. I was able to make a pop up, customized to our brand in minutes and it blended in seamlessly to our style. But even more important than that is the amazing customer service! Sergiu went above and beyond helping me... our website has some very specific needs. He actually built a customization into the app for us! (could be because I'm special, or because they are awesome.) They even spent time over the weekend helping me configure it. Highly recommend this app.

In the free trial and everything is going well. Had more conversions using a pop-up coupon. Thank you to Sergiu for the help setting up the tracking. Take a look on putnams.co.uk

The app is great and converts a lot! Their support is the best support I've had contact here on Shopify, they're very helpful! Highly recommend!

Great customer service and great functions on app, made me more than 5000$ in sales through these forms alone in 2 months! Thank you!