Rating

2.6

feedback

5

Reviews

chart

#14,344

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    40%
  • Less than a year
    40%
  • More than a year
    0%

Reviews Summary

The reviews for the PetDropShipper app are mixed, with both positive and negative feedback from users. Positive aspects include the excellent customer service provided by the PetDropShipper team, the simplicity of the UI for integration, and the automation of order processes. Users appreciate the app for allowing them to focus on growing their brand without worrying about inventory management. However, negative feedback highlights issues with support responsiveness, delayed order fulfillment, poor UX design, violation of privacy policy leading to spam emails, and difficulties in using the app for product loading and Shopify integration. Some users also faced challenges with refunds and overall found the app overpriced and buggy.

Highlights

Excellent customer service and helpful team
Simplicity and automation of order processes
Challenges with support responsiveness and order fulfillment
Issues with UX design and product loading
Privacy policy violation and difficulties with refunds

Rating Breakdown

  • 5
    40% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    60% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 27, 2024

THIRD CLASS APP DOES NOT WORK PROPERLY

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Oct. 22, 2024

We have had an excellent experience using this application and working with the PetDropShipper team! They have been super nice and helpful with any questions we have had about their services or products. The UI for the integration is a little different than traditional fulfillment applications but it is very simple to use and it works well. Thanks to this application our orders have been completely automated, including customer notifications like order status and tracking emails. This app has allowed us to grow our brand and focus on what matters, not tracking inventory and placing orders. Thanks PetDropShipper!

Using app

30 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Aug. 31, 2024

1 Star – The only positive is the variety of really good pet brands presented. For everything else, it’s an absolute 0: Support: Messages can be ignored for days, with no replies. Fulfillment: Orders are not fulfilled on time, and order statuses are only updated in Shopify after delivery, so clients don’t see tracking numbers or other details. UX: Very poorly designed; items cannot be merged as variants, and importing a single item is not possible—only entire categories can be imported. Privacy Policy: Clients from my store started receiving spam from Petdropshipper, which violates their privacy policy. Refunds: I was charged after removing the app and can’t get a refund. Now, I need to waste a lot of time with my bank to open a dispute and request a chargeback. In conclusion, I would say the app is overpriced and full of bugs. I can’t recommend it at all.

Using app

4 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 1, 2024

PetDropShipper is one of the best companies we have worked with! This app is absolutely amazing, it really simplifies everything and it is easy to use. If you have any questions, even related to how to make something work right with your store, they are so helpful! I highly recommend them if you want to take your business to the next level!!

Using app

4 days

Total reviews

6

Average rating

5.0

1 / 5 Share

July 19, 2024

Submitted a request for customer service twice with no response. App is difficult to use and is not suitable for loading groups of products at one time. App didn't list for me any products that could be used on Shopify store sales channel (all products were POS). This app shouldn't be listed on Shopify.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

We are very sorry to hear that you need assistance. We do not have any emails or call log from your company? Please feel free to call us as we work very hard to support every client. 201-620-7400 8am-3pm Est. We also have a very extensive Youtube video on the APP page that has given many clients support from start to finish. This step by step video, will aid you in downloading the app to integrating collections, products, price updates, order syncing, processing orders and explaining formats for online or brick and mortar business models. We take serious pride in our APP since there is nothing offered like this in the pet industry. Please call.

All reviews

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