Rating
2.3
feedback
3
chart
#12,566
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
33%
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Less than a year
33%
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More than a year
0%
Reviews Summary
The reviews for the PetDropShipper app are mixed, with both positive and negative feedback from users. One user appreciated the variety of pet brands available but criticized the app for poor support, delayed order fulfillment, lack of user-friendly design, privacy policy violations, and issues with refunds. On the other hand, another user gave a glowing review, praising the app for simplifying processes, being easy to use, and providing excellent customer service. However, a third user expressed frustration with the app's difficulty in use, lack of suitable product loading options, and issues with product listings on the Shopify store sales channel.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 31, 2024
1 Star – The only positive is the variety of really good pet brands presented. For everything else, it’s an absolute 0: Support: Messages can be ignored for days, with no replies. Fulfillment: Orders are not fulfilled on time, and order statuses are only updated in Shopify after delivery, so clients don’t see tracking numbers or other details. UX: Very poorly designed; items cannot be merged as variants, and importing a single item is not possible—only entire categories can be imported. Privacy Policy: Clients from my store started receiving spam from Petdropshipper, which violates their privacy policy. Refunds: I was charged after removing the app and can’t get a refund. Now, I need to waste a lot of time with my bank to open a dispute and request a chargeback. In conclusion, I would say the app is overpriced and full of bugs. I can’t recommend it at all.
Aug. 1, 2024
PetDropShipper is one of the best companies we have worked with! This app is absolutely amazing, it really simplifies everything and it is easy to use. If you have any questions, even related to how to make something work right with your store, they are so helpful! I highly recommend them if you want to take your business to the next level!!
July 19, 2024
Submitted a request for customer service twice with no response. App is difficult to use and is not suitable for loading groups of products at one time. App didn't list for me any products that could be used on Shopify store sales channel (all products were POS). This app shouldn't be listed on Shopify.
We are very sorry to hear that you need assistance. We do not have any emails or call log from your company? Please feel free to call us as we work very hard to support every client. 201-620-7400 8am-3pm Est. We also have a very extensive Youtube video on the APP page that has given many clients support from start to finish. This step by step video, will aid you in downloading the app to integrating collections, products, price updates, order syncing, processing orders and explaining formats for online or brick and mortar business models. We take serious pride in our APP since there is nothing offered like this in the pet industry. Please call.
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