Opinew Product Reviews App UGC
Opinew - All-In-One Shopify Review App To Boost Conversions
Rating
4.6
feedback
1,757
chart
#1,060
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
7%
-
Less than a month
23%
-
Less than a year
51%
-
More than a year
16%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include fast and helpful customer support, ease of use, and good integration with Shopify. Customers appreciate the quick responses from the support team and the app's functionality. However, negative feedback revolves around issues with importing reviews from platforms like Amazon, slow loading times, and some design flaws in the reviews widget. Some users also expressed frustration with ongoing technical issues that were not resolved promptly, despite regular contact with the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 15, 2025
Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.
April 14, 2025
We’ve been using Opinew for quite a while, and in the past, it worked great. The integration with Shopify was seamless, Amazon product links imported flawlessly, and the overall performance was solid. That’s why we opted for one of the higher-tier plans – spending over €1500 per year. Unfortunately, things have taken a serious downturn. The app is no longer properly integrated with Shopify, all Amazon product links have vanished, and the import feature either doesn’t work at all or is severely limited. General performance has become sluggish and unreliable. What’s worse is the support: despite being on the second-highest plan, we receive no helpful answers. Our concerns about poor performance and questions about upcoming improvements are simply ignored. For the price we’re paying, this is unacceptable. We used to love Opinew, but sadly, we can no longer recommend it – neither for functionality nor for customer service. We’re already exploring alternatives.
April 8, 2025
Used to be good. Awful now. Support is really bad as well. Really hard to get any reply from support and we have the highest plan.
We're truly sorry to hear about your recent experience. You're absolutely right—over the past three weeks, our support response time dropped due to us being overstretched while dealing with some technical difficulties. Sadly, due to this we were unable to resolve the issues with the Amazon imports, however, the good news is that those technical issues have now been fully resolved. We're actively working resolve this as well and ensure both the app and our support return to the high standards you expect - especially as a valued customer. We truly appreciate your patience during this time and are committed to making things right for you.
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