Opinew Product Reviews App UGC

Hi, we are really sorry to hear about your experience with our import reviews feature. Occasionally, and depending on the amount and source of the reviews it can take up longer than expected, although we can understand the frustration, and we apologize for that. The statistics provided by Shopify show that you have used Opinew for 50 minutes, and we have checked our support tickets and can't find any discussions with our team. If you would like to kindly send us an email to [email protected] with the import issues you faced, we'd love to resolve this with you and get you set up with Opinew properly :) Thank you, and have a great day! The Opinew team 🌟

Hi there, We sincerely apologise for any confusion or frustration caused by any costs you encountered. We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that. This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating. That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered. We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew. Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.

Désolé d'entendre ça! Veuillez accepter nos excuses. Nos développeurs ont déjà résolu le problème. Nous apprécierions la suppression de l'avis 1 étoile

Hi - So sorry to hear this happened! We've requested developer access to your store and our developers will get the code removed for you ASAP! Please approve the access

Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies. To clarify to other brands reading this; This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price. They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay) They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded. Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat. I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past. The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.

We're thrilled to hear that you're finding our app easy to use and that you had a positive experience with our support team, notably Vatsal. We pride ourselves on our prompt response and we're glad that it's making a difference for you. Your kind words motivate us to continue to provide great service. Should you need any more help in the future, we’re here for you. Your feedback is fundamental to our hard work and dedication. Best wishes, The Opinew Team

We're truly sorry to hear about your recent experience with Opinew. To hear that we didn’t meet your expectations is disappointing. We would be glad for an opportunity to directly address and resolve your concerns. Rest assured, our support team will reach out to you soon to aid in resolving the issues you've faced. We’re keen to make your experience better and appreciate your feedback. Best regards, The Opinew Team

Olá, corrigimos seu plano mais cedo durante o dia. Talvez você não tenha notado. Na verdade, nossos desenvolvedores trabalharam em seu problema esta manhã e lançamos um hotfix especificamente para sua loja. Posso confirmar que nenhuma de suas avaliações desaparecerá e que o plano está funcionando corretamente. Não há nada com o que se preocupar! :)

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't! We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation: Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails" Your response: "I installed it Thursday same as Reputon eBay importer." Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout" This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case. Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew. We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future. - Opinew Customer Success Team

We're sincerely sorry to hear about your experience with Opinew Product Reviews App UGC. It's quite unfortunate that our support team wasn't able to assist you promptly and that you encountered issues with the reviews not showing up on the category site. Your experience matters a lot to us-- we always aim to deliver efficient support and easy-to-navigate functionalities. We would truly appreciate another chance to get this right. While we can't provide direct contact details here, please rest assured that we'll take the initiative to get in touch with you as soon as possible to help resolve your concerns. Remember, your feedback helps us make significant improvements to our services. Thanks for taking the time to bring this to our attention. Best Regards, The Opinew Team

We're thrilled to hear you've had such a positive experience with us, and it's great to know that Opinew Product Reviews App UGC is saving you money and meeting your needs! We always strive to provide efficient, professional service, and it's satisfying to know that we've done just that. Your recommendation is greatly appreciated, and we are glad that our support team could be of assistance in adjusting the code to fit your needs. Ensuring seamless usage of our app is our priority. Remember, we're here for any further support you might need! Thanks again for your kind words, we really appreciate it. Best Regards, The Opinew Team