Picca Lookbook ‑ Gallery
The reviews are mixed, with a strong split between users who are frustrated and those who are very satisfied. On the negative side, several merchants say the app does not work reliably in their stores, with features failing to perform as expected and basic issues remaining unresolved. These reviewers also criticize customer support as slow or effectively nonexistent, even on paid or highest-tier plans, and feel the app is not worth the money or the frustration. On the positive side, other merchants report a very good support experience, saying the team responded quickly, fixed issues smoothly, and provided clear instructions. These users also describe the app as helpful, easy to use, and user-friendly, suggesting that when it works well and support is responsive, it can be a valuable tool. Overall, the reviews suggest that customer service quality and app reliability are the main factors driving satisfaction or dissatisfaction.
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Barely ever works properly and I have not received any follow up to my requests from customer service, even with a paid plan. Not worth your money, time, or frustration.
Hi There, We are really sorry for your inconvenience. Due to the holiday weekend (Sunday), our team is not available to support but do not worry, we will fix the issue that you face ASAP.
Almost nothing works as it should in our store. Customer service is, unfortunately, nonexistent as we are still waiting days for answers on some basic issues. We're on the highest paid plan but this is not how an app should work nor how customers service need to be.
Hi There, Sorry for your inconvenience. We have fixed all the issues reported by you. Due to some theme-related issues the app not performing well Currently, it's working as expected. I hope you have checked and happy with the service.
Just had the app installed and needed help for a few issues in my theme. The customer service responded instantly and fixed everything very smoothly.
great customer service, I had a problem with the app but it was resolved easily when I contacted them. I recommend this gallery app
CS Mady is very helpful and the instruction is clear enough. Like this app. Also, it is user-friendly. Easy to manipulate.
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