Omega ‑ Pinterest Pixels, CAPI
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team, particularly mentioning Joyce. Customers appreciate the ease of setup, quick resolution of issues, and the effectiveness of the app in tracking conversions and managing Pinterest tags. The customer service is highlighted as professional, responsive, and patient, with users expressing gratitude for the assistance received. However, there is one negative review that stands out, where a user mentioned a lack of response from the support team during the pre-sales stage, leading to a decision not to subscribe due to concerns about post-subscription support.
Review RSS feed
Cam and team have been great at solving the issues that I was initially facing. From nasty 0-20% attribution to a more reasonable 70+% attribution, so that we can at least better scale/kill our campaigns. Solution took a week or two to fully implement, but I'm glad we stuck it through and have a fix for all of our stores now. Will be using Omega for all of our Pinterest stores. I would recommend this if you are open to problem solving issues at the start with the team and developers. Good app once it works.
I installed this app because I was evaluating it for my Shopify store before deciding whether to subscribe. Before paying for the service, I contacted Omega through this app’s live chat on June 14th to ask for assistance and better understand the product. Unfortunately, I never received any reply from a support agent. The only response was the automatic acknowledgment message. In my opinion, pre-sales support says a lot about the level of service a company provides. If a potential customer cannot get answers before subscribing, it is difficult to have confidence in the support that would be available afterward. For that reason, I decided not to subscribe and chose to look elsewhere.
Hi, Thank you for taking the time to share your feedback. We've reviewed our support records regarding your inquiry. While you did reach out to us, we couldn't identify a specific question or issue related to this app that would allow our team to investigate further. Our chat logs show that our team responded and remained available to help if additional details were provided. We always welcome pre-sales questions and are happy to help merchants evaluate whether an app is the right fit for their store. Our goal is to provide timely and helpful support whenever merchants reach out with questions about the app they're evaluating. Based on our review, this feedback appears to reflect a broader impression rather than an experience with this specific app. We hope reviews remain focused on the product and support experience of the app being reviewed, as this helps other merchants make informed decisions. If you ever decide to evaluate this app directly, our team will be happy to assist you.
Top app
💖 Thank you for the awesome feedback on Omega – Multi Pinterest Pixels! We're thrilled to hear you think it's a top app! 🌟 If you ever need support or have questions, we’re just a message away. Thanks for choosing Omega! 🚀📌
Thank you very much Joyce for helping me set up api and tag
Thank you so much for your kind feedback! 😊 We’re delighted to hear that Joyce was able to help you set up the API and tag for the Omega ‑ Multi Pinterest Pixels app. Your satisfaction means a lot to us — we’re always here if you need any further assistance! 💬📌💙
Great app, fast support, all resolved fast, highly recommend the app
Thank you so much for the wonderful feedback 🙌 We’re thrilled to hear you’re enjoying the app and that our support team was able to resolve everything quickly. That’s exactly the experience we aim to provide. Your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help 🚀
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.