Beagle FX review for Pinterest

July 29, 2020

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues. The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to Shopify. The app needed to be un-installed and re-installed. There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP." It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started. The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing. UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates. The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers. Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.