PIX ‑ Image Optimizer
Optimize your images and page speed
Rating
4.5
feedback
237
chart
#808
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Feb. 20, 2024
Disappointing Experience with Lack of Support from Image Optimizer I feel compelled to share my experience with the Image Optimizer app and its customer support team. Functionality: The premise of Image Optimizer is promising, offering image compression capabilities to enhance website speed and performance. Initially, the app seemed like a perfect fit for my needs, targeting to optimize around 600 images on my Shopify store. However, the app reported compressing over 2,000 images, a number far exceeding my actual inventory, leading to confusion and concern over the accuracy of its operations. Customer Support: The most disheartening aspect of my experience was the complete lack of response from the customer support team. Despite reaching out multiple times with detailed explanations of my issues and a plea for assistance, my requests went unanswered. The absence of support not only exacerbated the problem but also left me feeling disregarded as a customer. Overall Experience: Unfortunately, due to the technical issues and, more significantly, the lack of customer service, my experience with Image Optimizer has been far from satisfactory. The inability to resolve a critical issue that impacts my Shopify store's performance significantly undermines the value of the app. While I understand that technical glitches can occur, the measure of a company lies in its response to customer issues. A more proactive and responsive customer service approach could have mitigated the situation and potentially retained me as a satisfied user. Rating: 1/5 I've rated Image Optimizer 1 out of 5 stars, acknowledging the potential of the software but significantly marking it down for its failure to deliver on customer support and effectively address software issues. Advice to Potential Users: Proceed with caution. While the concept behind Image Optimizer might be what you're looking for, be prepared for potential discrepancies and, based on my experience, a lack of support in resolving them. To the developers: I urge you to consider this feedback not as mere criticism but as an opportunity to improve. Responsive customer support is crucial, and addressing user concerns promptly can significantly enhance the value of your service.
Feb. 5, 2024
I´m waiting for an support answer. We have sent on chat, on email and on the platform.
Dec. 23, 2023
Scammy as Hell, saying 1.99$ per month unlimited images, then only Shopify inform you by email it's 1 cent per image. Run away fast.
No, we never charge you 1 cent per image. Our pricing is clear: free for manual optimization and $1.99 each month for automatic optimization. You can check the pricing section for more details
Nov. 19, 2023
Nov. 11, 2023
I just got it installed today after Shopify had to check into why it was saying it was installed but nothing was working or accessible on it. First strike. They fixed it, but I have no idea what I'm doing or what it does because there is NO information on anything. 2nd strike. The selecting photos to optimize one by one worked ok. A long process and every single photo in my album came up with no identifier for active or hidden products. And what about other images on the website like on my about page. Strike3. There is no documentation or explanation for what each of the enumerated features does or why. Strike 4. It's free, so I guess I can't expect too much. But the paid option also lacks any explanation of it's features, how to use the app or WHY? I thought this thing was also optimizing for SEO - how? Plus the pricing page is too vague. Subscription? but you still have to pay for usage each month? There are too many contradictions with this app. It was recommended by my coach, so I took it. So far there is no proof of optimization because my speed is report is still the same as it was before I installed this app. I'll give it a couple days and see what happens. But it doesn't give me the feeling that I got an app that the average non-geek shop owner can waste the time using. At least it's not too difficult because it's only a one page list of my images. Glad I haven't paid anything for it yet.
Hi, I'm sorry for your experience with our app. First, we have had a lot of installations these days because we are free and we offer one million image optimizations each month, which is why we introduced a subscription model. The high demand caused our app to go down for a few hours yesterday. We have kept our app free for over a year, but our servers and databases come with monthly costs. This is why we decided to make our app available for a nominal fee of $1.99 so that we can continue to provide our services. As of now, we are not making any profit from this app, and we are committed to delivering the best support experience we can. We strive to respond to all tickets within 24 hours and do our best to help users resolve their issues with page speed. Please keep in mind that image weight is not the sole factor affecting page speed; there are many other factors at play. If you have any questions or need assistance, please contact us through the in-app widget or our support email. I'll be happy to help, and I apologize for any inconvenience.
Nov. 8, 2023
This app is amazing as it saved me so much space by compressing my images. I couldn't tell the difference on the before and after pictures. Outstanding!
Nov. 7, 2023
The app has crunched my images, they seem to load nice and fast now, without any noticeable loss in quality. I had a question for support and they helped me out right away.
Sorry, we didn't receive any tickets from you. Please contact us through the app widget or email us at ayoubkiass96@gmail.com .
Oct. 22, 2023
Today must have been my lucky day to find this app. It's very easy to use. Customer service was going to compress all my images etc but I had already finished. To know that the customer support was willing to help is amazing. Thank you for allowing this app to currently offer free services. It's not always easy starting a business when you're coming from the bottom. A relief of fresh air. Thanks again!!
Oct. 18, 2023
PIX - Image optimizer is a super app that does its job in the background. I have installed this app a way back and wanted to let some time pass, before I leave a review. So far I have had no problems an I especially recommend this app to those that have 2000 images or more.
Oct. 18, 2023