Planet—Carbon‑neutral shipping

Thanks so much for the feedback! We're thrilled to be able to help your business!

Hi there! Thanks so much for the feedback, and apologies for the issue with your dashboard. You actually identified a bug that we have since fixed, so you won't have this issue any more. Thanks for putting it on our radar, and thanks also for using Planet.

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled. Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no lost data, and all of your data will be backfilled. Sorry again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

Thanks so much for the review and feedback. We really appreciate it. Point taken on the metric v imperial limitation -- having that be customizable is the end state we're going for and haven't reached yet. We also appreciate the feedback about the Impact Page, particularly with regard to your site-level stats. There are a few different ways to incorporate your site's stats -- you can add them to your badge so they're displayed and updated automatically, or manually add it to the explainer page (sourcing the data from your Planet dashboard). Manual isn't great, we know, and getting your dashboard or something like it on the explainer page would cut out this manual step. Getting your feedback on these things is super valuable for helping us prioritze what should come next. Thanks again!

Thanks so much for the feedback. You're 100% right -- the companies funded through Planet are going to have a massive impact, and we're pumped that you and your buyers are part of that. Thanks again!

Hey hey! Thanks so much for the feedback. We really appreciate it. You're right -- there should be more customization, including giving merchants the chance to show off their own contributions. We're going to hit the ground running in 2023 and ship updates to enable this sort of customization. We'll definitely be reaching out to all Planet users as we ship these updates. In the meantime, thanks again!

Thanks so much for the feedback. That's a really interesting idea to manually purchase credits. We'll discuss this and hopefully can bake it into our roadmap. We 100% want you to share your incredible impact anywhere and everywhere so we're always eager for ideas like this. Thanks again!

Thanks so much for the feedback. You're right: Transparency and details around exactly how stores like yours remove carbon is vital. We haven't delivered enough of that yet and are working on it. Same goes for the customizability. There will be more flexibility around that soon -- we'll let you know as soon as it's live. Thanks again.

Thanks for the feedback. We really appreciate it. The badge placement options will definitely expand in the coming months. When it comes to email confirmation -- it's actually possible to add something about Planet right now. In you store admin, if you navigate to Settings > Notifications > Order confirmation, you'd be able to add a reference to Planet inside your order confirmation email. Soon we hope to ship some assets that you can publish on your store that you could link to. Thanks again!

Thanks so much for the feedback. Great call on the badge. We will definitely build out more flexibility around badging, including, as you suggest, more dynamic placements. The footer is a great location that's not currently possible. That will be one of the options we unlock. We'll be sure to let everyone know as these updates roll out. In the meantime, thanks again for the feedback and for supporting responsible commerce.

We appreciate the feedback -- thank you. You're spot-on about the banner customization. We are going to enable that. I don't have an exact launch date just yet, but eventually you will be able to, for example, remove the "powered by Shopify Planet" tagline, or just remove the copy altogether and simply leverage the icon, which is all that some stores want. Feedback like this is super helpful for shaping next steps, and again we really appreciate it.

Hi there! Thanks so much for using Planet and for offering your feedback. We are in the process of cooking up exactly what you're describing -- an explanation of how this carbon removal works, along with visuals and engaging videos that you can show to your shoppers. You definitely deserve the opportunity to communicate the incredible impact you're having, and as soon as we get that rolled out we will let you know. Thanks again for being a part of this. UPDATE: Regarding your Point of Sale question... Planet only calculates orders that are marked as requiring shipping. For in-store pickup, if the pickup location is different from the warehouse storage location, then Planet will read that as shipping and calculate corresponding emissions. However, if the pickup location and warehouse location are the same, then distance is 0 so the emissions is 0. In short, it'll be important that the location data you use is accurate and up to date so that Planet doesn't mistake your in-store purchases as online. Please reach out to Support if you have any questions around that. Thanks again for using Planet and moving commerce forward!

Thanks so much for installing the app and giving feedback. You're exactly right -- we are working on these exact changes right now. We're really excited about what's in store and will be sure to let you know as soon as it's up and running. Thanks again, and keep your eyes peeled for updates!

Thanks so much for the feedback. We really appreciate it. Good news -- both of the items that you mentioned are in the works: more flexibility around the badge, as well as a way for you to communicate to shoppers the incredible impact that businesses like you are having. Bad news -- we don't have an exact launch date. I know "in the works" doesn't help you right now, and we'll be sure to let you know as soon as these features are live. Thanks for being part of Planet and helping to power more sustainable commerce.

Thanks so much for weighing in. We really appreciate it. One of the next items for the roadmap is making the badge text customizable (and thereby making "Shopify" optional... you're right that the spotlight should be on you and your brand). Regarding the placement of the banner -- 100% that should be more dynamic. We're not currently enabling users to leverage it the way you should be able to. We're going to get this stuff shipped and make sure you know about it. In the meantime, thanks for installing the app and for the awesome feedback.

Thanks for the feedback. You're not alone here. We've heard from lots of folks wanting a consumer-facing explanation of the incredible impact that Planet users like you are having. We're cooking that up and will make sure you know as soon as it's live. Thanks again!