Shopify Planet for Shopify

Shopify Planet

Offer carbon-neutral shipping and showcase your commitment
Rating
3.3
Feedback
76
Reviews
Chart
#862
Shopify

All reviews

2 / 5 Share
Aug. 17, 2022

Until this app has a way of showing customers (on a dedicated page and on widgets) what we are doing, this isn't super helpful. We can make carbon offsets ourselves with our profits. What we'd like is a way to show the customer: Here is the difference you've all made ordering from us. Here is what our business has contributed from your orders. Here are the places we are helping. A dedicated page for this info is a must. Customers don't trust us just saying "carbon neutral" and we are tired of fielding constant emails asking where it goes, how much, etc. I will update this review to 5 stars once this functionality is added, otherwise, keep up the great work!

Store Using app Total reviews Average rating
Joco Records 13 days 15 3.7
Developer Reply

Thanks for installing Planet and for your review. We've heard this feedback from other merchants as well and are exploring solutions. Thanks for sharing this! - Brady, Sustainability at Shopify

3 / 5 Share
July 27, 2022

The banner needs to be linked to a page that explains it to our customers. Right now it is not clear.

Store Using app Total reviews Average rating
Lunchskins 5 days 16 4.8
Developer Reply

We've heard similar suggestions from other merchants who are using Planet, and are exploring options. Thanks for your feedback! - Brady, Sustainability at Shopify

4 / 5 Share
July 19, 2022

The button looks good, it would be better if is has a link which can be used to explain the initiative better. It doesn't make a lot of sense now to a customer.

Store Using app Total reviews Average rating
Tenue. 19 minutes 1 4.0
Developer Reply

Hi Tenue team - you are not the first merchant who has shared this feedback, so we are hearing you loud and clear. Thanks for installing Planet! - Brady, Sustainability at Shopify

5 / 5 Share
Aug. 29, 2024

Update: Bumping to 5 stars because of all the improvements they have made over the last 2 years. The badge is now highly customizable to closely match your branding and theme, with more placement options. I also love the transparency they've introduced. You can see the exact projects being funded, the credits delivered, and the timeline for each. You can read about each company and they provide you with assets to use when you share the news with customers. Our customers are scientists so the transparency is important. They recently introduced an option to allow customers to cover it if they so choose - that can reduce your costs as well. ---- Love the concept but poor implementation into the storefront. The banner is locked to a specific size and style, sits weirdly close to the above section, and you're unable to add small badges in other places on your store. If you want more than just the store owner to feel good about enrolling, make better display/badge options available.

Store Using app Total reviews Average rating
Genius Lab Gear About 2 years 14 4.5
Developer Reply

Hey Genius Lab Gear team, this is great feedback that is consistent with what some other merchants are saying. We're exploring solutions for future iterations, so your input here is very much welcomed. Thanks for installing Planet! - Brady, Sustainability at Shopify

4 / 5 Share
July 7, 2022

Im really glad that you have introduced this option, I find it wonderful, all Shopify stores can do a lot together! I leave 4 stars as "Powered by Shopify Planet" should be smaller or maybe phrased differently like "Get to know more about the initiative" >>> Popup and then you can write everything, let people know what it is about, who does it etc. Please let us choose the design and I would really grateful if you take my option into consideration.

Store Using app Total reviews Average rating
Art on Words About 2 hours 3 3.3
Developer Reply

Hello Art on Words team - This is wonderful, specific feedback for us. We've heard similar sentiments from other Planet users, so we are exploring options for improving these features. Thanks for installing Planet and for sharing your experience - we appreciate it! - Brady, Sustainability at Shopify

5 / 5 Share
June 30, 2022

thanks for this team, great work! Would be good if you could add additional KM's from outside the platform

Store Using app Total reviews Average rating
Chameleon Brands 25 minutes 2 5.0
3 / 5 Share
June 29, 2022

Disappointed that the badge is so hard to place like it is shown in the presentation video and Shopify support doesn't help or guide in that, many comments regarding that but still no help from their support team.

Store Using app Total reviews Average rating
GUDO WORLD 20 days 3 3.7
Developer Reply

Thanks for writing your review - I'm sorry that the experience has been disappointing for you so far. We've heard the same feedback from other merchants, and are discussing quick ways to make this process easier for merchants as soon as possible. Stay tuned. - Brady, Sustainability @ Shopify

3 / 5 Share
June 28, 2022

I like the premise of the app and happy to have it as a part of my store. However the banner/badges need more refining and do not work with my current esthetics.

Store Using app Total reviews Average rating
Simka Sol 9 minutes 5 4.6
Developer Reply

Thanks for downloading Planet and trying it out. Feedback about the badges has been heard, loud and clear, and we're having conversations about what we can do to make this process easier for merchants. I appreciate you sharing your experience, thank you! - Brady, Sustainability @ Shopify

5 / 5 Share
June 27, 2022

Love that we can buy carbon removal for all of our shipments with this app. Thank you Shopify for investing so much with the Sustainability Fund to make it possible for small companies like ours to have a positive impact. We haven't bought carbon credits because we know they have little to no real impact. This is the real solution we've been waiting for. As other reviews have mentioned it is true that the badge isn't very configurable (yet), as this app was just released. But really that's a minor issue compared to what this app enables for us as responsible corporate citizens. Thank you again Shopify!

Store Using app Total reviews Average rating
Ora Cacao 14 days 7 4.9
Developer Reply

We're really happy that Planet connects merchants like yourselves to the solutions that these carbon removal companies are building, and very happy you feel this app is the solution you've been looking for. It's a work in progress! Thanks for sharing your experience. - Brady, Sustainability @ Shopify.

1 / 5 Share
June 26, 2022

Implementation of the Badget is complicated and not well explained. Showing it on the product page is as I know hardly possible. The Shopify support just answered that I have to hire an Expert just to show the badget on the relevant parts of my Shop. I am disappointed...

Store Using app Total reviews Average rating
BLN PRINT About 23 hours 15 2.5
Developer Reply

Thanks for your feedback, and sorry this was more challenging than expected. Based on your feedback, and similar feedback we've heard from others, we're looking at how to improve this process for merchants like yourself. Thanks for sharing your experience. - Brady, Sustainability @ Shopify

4 / 5 Share
June 22, 2022

This is a great concept and we're on board. However, I would like to see more resources (videos, websites, reports, etc.) we can easily share with customers to show our commitment is more than just an icon in the shopping cart.

Store Using app Total reviews Average rating
TOMME Cheese Shop About 5 hours 8 4.9
Developer Reply

Thanks for your comments! We have heard similar feedback from others and are aware that we can do some work to make it easier for you to share the impact of your commitments with your buyers. Stay tuned for updates on this. - Brady, Sustainability @ Shopify

4 / 5 Share
June 15, 2022

It's ok but it isn't communicated anywhere except the cart. There should be snippets for homepage and product page as well as a landingpage to visually demonstrate the total impact.

Store Using app Total reviews Average rating
Hippie Pants About 1 hour 15 2.5
Developer Reply

Thanks for installing Planet! You can add the icon to any page on your online store and can find some details on how to do that in the Planet Help docs (https://help.shopify.com/en/manual/shipping/carbon-neutral-shipping/planet-app#adding-the-planet-badge-to-your-online-store). If that link is unclear or you need additional assistance, please reach out to Shopify Support! Thanks for your feedback! - Brady, Sustainability @ Shopify

5 / 5 Share
June 14, 2022

Simple and easy way to make our shipping carbon neutral. We are committed to the Millennium plan to have the greatest impact, which costs more than the other plans but is 100% worth it to our small business. It would be helpful to have more options for how the badge displays on our shop (for example, customising colours and appearance). Overall happy! :)

Store Using app Total reviews Average rating
Bright Candle Co. 3 days 1 5.0
Developer Reply

Hey Bright Candle Co. team, thanks for sharing your feedback - very helpful for us. Thanks for installing Planet! - Brady, Sustainability @ Shopify

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