PODpartner: Print on Demand
Quality clothing online customization & global dropshipping
Rating
3.8
feedback
23
chart
#963
All reviews
Rating Breakdown
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April 25, 2024
probleme de passage a la caisse avec votre application et votre matériel, les gens ne peuvent pas finir la transaction, marque toujours adresse invalide.dommage parce que jai aimé le sample
Aug. 1, 2023
At first, they seem great. I did a sample order and everything went fast and good quality Then when I started selling, everything went bad. I placed like 10 orders and non of them were being shipped. It's been like 8 days now and nothing has changed. Also customer support keeps saying ''They will update soon'' but no clear answers on when. Also no apologies or anything Clothes and prints are great but unfortunately very bad unreliable service that will cost you clients
Thank you for sharing your feedback! We sincerely apologize for the frustrating experience you've had with your orders, and we understand how important it is for you to receive your products promptly. We want to assure you that we take this matter very seriously, and we're committed to resolving it as quickly as possible. We have experienced unexpected delays due to a recent expansion of our facilities, which has led to some unforeseen challenges in our operations. However, this should not excuse the lack of communication and clarity you've experienced. We want to make this right for you. Our customer service manager will personally look into your order status and ensure that your concerns are addressed promptly. We value your business and are committed to regaining your trust. Thank you for bringing this to our attention, and we promise to do better moving forward. If you have any other questions or need further assistance, please feel free to reach out to us directly.
July 28, 2023
Clothes look good on website... but it took them 2 weeks to produce t-shirt and shipping times say 6-10 days. so 4 weeks!! Simply not good enough. First sale with them, and i have had to refund customer at my expense. Fed the line they are expanding production warehouse, but never do they warn you of this. Unrealistic buying and selling experience.
We appreciate you taking the time to share your thoughts with us. We're truly sorry for the disappointment you've experienced with your recent orders, and we acknowledge that the delays in production and shipping have fallen short of your expectations, causing frustration and negative impact on your business. The recent expansion of our facilities, while aimed at enhancing our capabilities, has unfortunately led to unforeseen challenges. However, this should not have hindered your overall experience or been an excuse for any delays. To remedy this and regain your trust, our customer service manager will personally reach out to you and seek a solution that meets your satisfaction. Your candid review highlights areas where we need to improve, and we genuinely thank you for your honesty. We want to assure you that we're taking steps to prevent such experiences in the future. We hope to have the opportunity to restore your faith in us. If you have any further questions or need assistance, please feel free to reach out directly.