PODpartner: Print on Demand

Thank you for your feedback. We sincerely apologize for the unpleasant experience this has caused. After reviewing your case with our customer service team, we understand that your main concern stems from the color difference observed in the printing process. Please allow us to explain the situation: our printing process uses DTG (Direct-to-Garment) technology. The designs you uploaded to our website are in RGB format, while our printing equipment operates in CMYK format. During the conversion from RGB to CMYK, there are inherent differences between the two color models, making slight color variations unavoidable. This is a technical limitation of the industry as a whole and not an issue specific to our service. To help mitigate this, we always recommend customers order a sample to verify the actual print outcome before placing bulk orders. Regarding your refund request, our customer service team has evaluated it in accordance with our after-sales policies. However, the request exceeds their authority. Our team made efforts to escalate the issue and seek a resolution on your behalf. Unfortunately, further communication was declined on your end, which has left us unable to assist you more effectively. We greatly value your feedback and are committed to continually improving our service processes and communication. If you are willing to reopen the dialogue or require further assistance, please feel free to contact our customer service team at any time. Thank you for your understanding and support.

We sincerely apologize for the unpleasant experience you’ve had. It seems this issue may be due to a missing shipping template for our products. To help you, we recommend checking out this guide: https://www.podpartner.com/help-center/ecommerce-integrations/why-does-shopify-say-the-item-you-added-doesnt-ship-to-your-location?classify=2&detail=87 If you continue to face any issues or have further questions, please don’t hesitate to reach out to our customer service team. We’re here to assist you!

We sincerely apologize for the frustration caused by this experience. After reviewing your order, we confirmed that the tracking number was not updated promptly by our team after dispatch, which led to the status appearing as "in production" on your end. However, we’ve verified that your package was indeed delivered within our promised timeframe (5-7 business days). We deeply regret the miscommunication and any inconvenience this caused, especially regarding the delayed response to your inquiry. This does not reflect our commitment to service excellence, and we’re addressing this internally to prevent future occurrences. If you have further concerns or need assistance, please reach out to our customer service team directly—we’re here to ensure a smooth resolution. Thank you for your patience and understanding.

We sincerely apologize for the frustrating experience you've had with your sample order. We understand how important it is for you to receive your products promptly, and we deeply regret any inconvenience this delay may have caused. We want to clarify that we have recently undergone a significant expansion, moving all our facilities to a larger site to better accommodate the increasing demand for our products. While this expansion was necessary to enhance our capabilities, it has unexpectedly presented challenges in our operations. These unforeseen challenges have led to delays in production and shipping, and we understand that this has impacted your experience. We want to assure you that we are actively working to resolve these issues and get back on track as quickly as possible. Regarding your order, we apologize for the delay and any inconvenience it has caused you. Our customer service manager will personally reach out to you to discuss the best solution. Please know that we value your business and hope for the opportunity to serve you better in the future. Your candid review helps us identify areas where we need to improve, and we appreciate your feedback.

We deeply apologize for the delays you've experienced with your product samples. We understand your frustration and want to provide clarity on the situation. We recently underwent a significant expansion, moving all our facilities to a larger site to meet the growing demand for our products. This transition, while aimed at enhancing our capabilities, has unfortunately led to some unforeseen operational challenges, causing unexpected delays. We want to assure you that addressing these delays is our top priority. Our team is working diligently to clear the backlog and streamline our processes. Regarding refunds, we take such matters seriously. We would like to investigate your case further to ensure a fair resolution. Your feedback is invaluable to us, and we appreciate your patience and understanding during this time of improvement. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.