Rating

3.8

feedback

25

Reviews

chart

#1,466

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    20%
  • Less than a year
    76%
  • More than a year
    4%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting aspects such as excellent product quality, responsive customer service, and a wide range of customizable items. Customers appreciate the high-quality materials used in the products, the vibrant print colors, and the overall professionalism of the service. Many users mention the outstanding customer support provided by the team, with specific mentions of helpful and patient staff members. However, there are a few negative reviews that point out issues with product inconsistencies, delays in delivery, and challenges with customer service. Some customers express frustration with receiving products that do not meet their expectations or encountering difficulties in resolving issues with the company.

Highlights

Excellent product quality and customization options
Responsive and helpful customer service
Issues with product inconsistencies and delivery delays
Challenges in resolving issues with customer service
Wide range of customizable items

Rating Breakdown

  • 5
    88% (22 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (2 ratings)

Reviews with Text

  • 100% (25)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

I have worked with them for almost a year and a half and I’m delighted to see how good they are, I will continue to work with them in my pod business.

Using app

About 1 year

Total reviews

2

Average rating

4.5

1 / 5 Share

Sept. 22, 2024

I've been working with them for a while. Some products are of decent quality, but others are just terrible. White colors suit their clothes well because they use white-based textiles. However, they don't dye the entire fabric, so if you stretch the garment even slightly, you can see the white underneath. The towel they offer is more like a dust cloth, not a real towel. They only dye the outer layer, leaving the inside completely white. Selling clothes like this is unacceptable—if you use a dark palette, it will look awful. Horrible.

Using app

4 months

Total reviews

9

Average rating

3.6

Developer Reply

Hi there, Thank you for your review and sorry to hear you are not happy with our product. I hope I can clarify with you that we manufacture POD products, using a heat transfer printing process, and are not batch production, which can be produced after dyeing. -----POPCUSTOMSteam [email protected]

5 / 5 Share

Aug. 2, 2024

Amazing quality for the following items: Fashion Sports Luggage Bag Gym Bag Duffle Bag, Travel PU Leather Toilettrie Bag Makeup Cosmetics Organizer, Mens/Womens High Top Canvas Shoes - Customized Tongue, Mens/Womens High Top Upgraded High Top Leather Sneakers. The fabric, stitching, zippers, straps, shoelaces, soles were all top quality and the print colours of our designs look incredible, so impressed. Branding extras are fantastic and well worth the extra cost. Customer Service is outstanding, the team go above and beyond and we are very Happy we moved to POPCUSTOMS. Keep up the great work! Thank you.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Dear, Thank you for your review, we are really glad to hear you are enjoying POPCUSTOMS and your feedback is valuable so our team can develop exciting new products. Please keep an eye out for more and more NEW products to prepare for Q4 and New Year ! POPCustoms Team [email protected]

5 / 5 Share

July 17, 2024

Good overall product quality

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2024

I am very please with how the leather handbag turned out. The print quality is great, the handbag was well made and I feel confident in adding this product to my store. In addition, customer service is very responsive. I will continue to use their service.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear, Thank you so much for the lovely review. It’s great to see that you’re already seeing positive results and that you’re enjoying our other features! Please don’t hesitate to reach out if we can help with anything else 😇 . Thanks again from the Popcustoms team. [email protected]

All reviews

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