Advanced Metal Art review for CartHook Upsells
May 20, 2021
App seems easy enough to use. BUT: There is no internal confirmation email, or any other type of notification, when someone purchases a post sale through the app. SO if you auto print your orders as they come in, the upsell will not be on the order. So now you need to manually check everyday to see if there are any post sells? This leaves way too much room for human error. It is 2021 and i can not believe they can not send a simple email, or some other notification to any other of the thousands of app integrations out there (ie:SLACK), when an order has a post sell added to it. Especially considering with the $50/mo fee and a 1% royalty, this should be standard. Another issue is if you want to offer a few small add-ons, they do not show all at one time. They are in series. The flow is annoying this way and seems like a never ending upsell attempt to the customer. They should have a template to add multiple items on the same upsell page.
Hi Advanced Metal Art! We are sorry to hear you didn't enjoy your experience with our app. Our post-purchase offers are added to the initial order via Shopify's edit order API. This is how we can provide a 1-click purchase experience. Shopify has implemented what is called a fulfillment hold on post-purchase order items which, unfortunately, do not play well with auto-fulfillment. Their recommendation is to utilize manual fulfillment or a 3rd party fulfillment app as this is currently a limitation for all 1-click post-purchase offer apps. Since the orders, email notifications, and fulfillment statuses are handled directly by Shopify, we definitely recommend reaching out to your rep to provide feedback. We are also in close touch with the Shopify product team on merchant feedback. We do have plans to implement multiple-product offer pages in the future as well as provide more customization for when the 2nd offer in your funnel will display based on your shopper's actions. We hope to work with you again in the future!
