Inno Supps review for CartHook Upsells
Feb. 3, 2022
The new carthoook is an absolute disaster! The functionality is extremely limiting and the new change took my AOV from 130 to 100-110 per day. Carthook if you are reading this, you need to allow users to customize their upsells according to both mobile and desktop. The new carthook limits us to only 2 offers which is devastating. I used to have a 50+% take rate on several offers and now it is all sub 15%. The new carthook doesn't allow any customization. We can't even change the font color. We can't customize the page to be aesthetic. Please fix these changes carthook and I'll adjust this review
Hi Inno Supps, thanks for the feedback! I see that you have already been in contact with our support team. There are a few limitations in place due to our new app utilizing Shopify's post-purchase extension. We have been working closely with the Shopify team to provide feedback and request additional design functionality. We also recommend reaching out to your Shopify rep directly to provide feedback on the post-purchase extension design limitations. We assure you we are working to get more functionality built out by the Shopify team and appreciate the feedback. Offers inherit a number of the styles from your store that aren't evident in the Offer Editor. Visit our help center for a breakdown of applicable settings inherited by each offer page. You can see how they'll look in action by placing a test order. Also, our blog gives some fantastic tips on how you can level up your post-purchase offer designs!
