Hulk NPS Post Purchase Survey
The Hulk Post Purchase NPS Survey App
Rating
4.8
feedback
67
chart
#1,634
All reviews
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Feb. 12, 2023
Best app ever! The demographics of our buying customers is a very important metric for us. It's easy to get that information, so it's indispensable. 最高のアプリです！ 購入したお客様の属性は私たちにとってとても重要な指標です。 その情報が簡単に手に入れられるのでなくてはならないものとなっています。
Thank you for your review! We are happy to hear that you find our app useful and we will make sure to keep on working on our app in order to have it always meet your expectations.
July 31, 2022
App funktioniert super und arbeitet zuverlässig. Leider fehlen noch ein paar Features, wie die freie Übersetzung in andere Sprachen oder der Export von bestimmten Daten - aktuell muss man immer ALLE Daten komplett exportieren und dann bearbeiten.
Hi there! Thank you for your feedback and your input! We really appreciate it and always try to implement new ideas with our updates. If you need any assistance, please do let us know! Best regards :)
July 29, 2022
Super App mit wertvollen Funktionen für den Post-Purchase Survey! Alle Funktionen sind übersichtlich und gut anpassbar.
Hi, Thank you for your feedback! We are happy you find our app helpful and clear since that is our goal! Should you need anything, please let us know! Kind regards :)
July 3, 2022
Molto utile e comodo per gestire l'NPS e raccogliere le modalità di arrivo dei clienti alla nostra piattaforma
Hi there, Thank you for your wonderful feedback! Should you need any assistance, please do not hesitate to let us know! Cheers :)
June 10, 2022
Hands down the best app for direct response marketers. You're able to ask your customers ANY questions you'd like with this app and that's beyond marketing gold
Hi there! Thank you so much for your feedback, we are pleased to hear that the app is to your convenience! Should you need any assistance in the future, please feel free to contact us!
April 26, 2022
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Hi there, I just wanted to apologize that our installer didn't work correctly. Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours. Thank you,
Sept. 17, 2022
Simple and Good app for Post Survey. Support is quick and comfortable. I hope below for more convenience. - Custom Setting for some Language
Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you. Please let us know if you need anything else!
Aug. 26, 2021
Very good App to analyse where the user comes from or what you can improve in user experience. It's easy to use and concentrates on the most important things
Thank you for your review, highly appreciate your support :)
Aug. 19, 2021
the app does what it says. Very easy to set up and install. Support was efficient and helpful. Recommending it.
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!
Aug. 18, 2021
I highly recommend this app, It helped us to collect important post-purchase survey data from our customers. The team is responsive and very nice.
Thanks so much for your kind words! Feel free to contact us whenever as we are always standing by to help.
July 18, 2021
I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Thank you so much!
July 7, 2021
I had an issue just after installing the app cause the submit button didn't works. I contacted the support which was really effective! They solved the problem in one day. Regarding the app, it was really easy ton configure. Not sure about a translation option => that can be improved. An easy fonctionnality which i'm sure is interesting for both customer et merchant.
The app looks great on your store! Thanks so much for the review. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
July 5, 2021
Fantastic app. Highly recommend for better customer insights. Has given us valuable insight into customer preferences and what changes to make to help improve our shopping experience. Highly recommend.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
June 11, 2021
Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.
Hi there! Thank you for your feedback. We are sorry parts of our app didn't meet your expectations. This will definitely be added to our improvements list.
Aug. 12, 2021
Support Staff were extremely helpful when we had an issue. Kept me updated on all progress and fixed the issue very quickly. Highly recommend
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
April 21, 2021
amazing customer support. I had a problem with the submit button , they fixed it very quickly, even tough its a free app. Thanks Priyanka. I think they can make a paid option with couple of more advance feature.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists like Priyanka! Please let us know if we can help with anything else!
April 10, 2021
Very easy integration, no complaints so far, pretty satisfied with it in general, that's how you build trust, will check out your other products as well.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
March 12, 2021
I'm really happy with this app - it's easy to use, and I'm getting way more surveys filled out than I expected. Great job. My only niggle is that I wish the survey results were sent in the notification email, it would save me time in having to log into my store, go to apps, find the survey app, find the most recent survey & click on it. Please add this !
Hi there! Thanks so much for taking the time to leave us a review. Your feedback helps us get better. We'll definitely consider it for our next update!
March 8, 2021
If you're looking for a really simple post-purchase survey, this is really perfect. Easy to use and does the trick. Over 50% of our customers have answered our simple survey and it has given us greater insight into how we've acquired them.
The app looks great on your store! Thanks so much for the review, we're so happy to hear you're loving our NPS post-purchase survey app! You can also reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you had anything in mind :-)
Feb. 16, 2021
Excellent app for free - captures data and you can ask any question you like, with multiple choice options or free text input box.. and you can export the data to spreadsheet format for further analysis! Our customers use it often and it has provided some useful info for missing features on our site and frustration points within the checkout process. Thank you!
Thanks so much for your kind words. Our app can provide you meaningful insights to improve your customer journey. All the best for that! Feel free to contact us whenever as we are always standing by to help.