Hulk NPS Post Purchase Survey
The Hulk Post Purchase NPS Survey App
Rating
4.7
feedback
100
chart
#554
All reviews
Rating Breakdown
Review RSS Feed
July 31, 2022
App funktioniert super und arbeitet zuverlässig. Leider fehlen noch ein paar Features, wie die freie Übersetzung in andere Sprachen oder der Export von bestimmten Daten - aktuell muss man immer ALLE Daten komplett exportieren und dann bearbeiten.
Hi there! Thank you for your feedback and your input! We really appreciate it and always try to implement new ideas with our updates. If you need any assistance, please do let us know! Best regards :)
July 29, 2022
Super App mit wertvollen Funktionen für den Post-Purchase Survey! Alle Funktionen sind übersichtlich und gut anpassbar.
Hi, Thank you for your feedback! We are happy you find our app helpful and clear since that is our goal! Should you need anything, please let us know! Kind regards :)
July 3, 2022
Molto utile e comodo per gestire l'NPS e raccogliere le modalità di arrivo dei clienti alla nostra piattaforma
Hi there, Thank you for your wonderful feedback! Should you need any assistance, please do not hesitate to let us know! Cheers :)
July 3, 2022
Invaluable app to track where customers found out about your business. Allows for multiple options. Love it!
Hi, We love your feedback as much as you love our app! Thank you! Let us know if there is anything we can do for you. Cheers! :)
June 10, 2022
Hands down the best app for direct response marketers. You're able to ask your customers ANY questions you'd like with this app and that's beyond marketing gold
Hi there! Thank you so much for your feedback, we are pleased to hear that the app is to your convenience! Should you need any assistance in the future, please feel free to contact us!
April 26, 2022
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Hi there, I just wanted to apologize that our installer didn't work correctly. Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours. Thank you,
Feb. 21, 2022
My review is related to the support I just received. I ran into an issue which prevented me from saving changes, Ahmed came to the rescue and resolved the problem in a matter of minutes. I'm not able to save again. The Post Purchase survey has also been very useful for us to get valuable insight into our customers likes and dislikes.
Happy to hear you are enjoying our app! We will always be here to support you. Your feedback would surely put a smile on Ahmed's face.
Feb. 11, 2022
Very good app and good support service. i have requirement for translate a part and they do it quickly
Thanks for the kind words. We are happy you are enjoying our app and we're looking forward to supporting you on this eCommerce journey.
Sept. 17, 2022
Simple and Good app for Post Survey. Support is quick and comfortable. I hope below for more convenience. - Custom Setting for some Language
Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you. Please let us know if you need anything else!
Aug. 26, 2021
Very good App to analyse where the user comes from or what you can improve in user experience. It's easy to use and concentrates on the most important things
Thank you for your review, highly appreciate your support :)
Aug. 24, 2021
It is free, and that is great, but it is not very useful without analytics tools. I would give 5 stars if a simple analytics tool showed a simple graphic with the total feedbacks. That would make it easier to understand what questions from the survey are chosen the most. Now you have to go after every feedback and read it. Otherwise, you can miss it, or you need to go through it every week. Very time consuming and messy. It could be avoided by the straightforward solution mentioned above. I promise to change my review once we have this tool!
Thank you for your review! We will surely add everything to our improvements list.
Aug. 19, 2021
the app does what it says. Very easy to set up and install. Support was efficient and helpful. Recommending it.
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!
Aug. 18, 2021
I highly recommend this app, It helped us to collect important post-purchase survey data from our customers. The team is responsive and very nice.
Thanks so much for your kind words! Feel free to contact us whenever as we are always standing by to help.
July 23, 2021
顧客に対して購入後にアンケートに答えて頂くことで少額クーポンを発行しエンゲージメントを高めたり、クーポンを発行するのでinstagramのマーケティングへの協力してもらえるかなど質問項目に加えることで、強力な広告、マーケティングツールにもなります。シンプルでとても便利なアプリです。
あなたがアプリを愛していることを私たちとすべての商人に知らせてくれてありがとう。 私たちのエクスペリエンスチームはいつでも喜んでお手伝いします！
July 18, 2021
I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Thank you so much!
July 7, 2021
I had an issue just after installing the app cause the submit button didn't works. I contacted the support which was really effective! They solved the problem in one day. Regarding the app, it was really easy ton configure. Not sure about a translation option => that can be improved. An easy fonctionnality which i'm sure is interesting for both customer et merchant.
The app looks great on your store! Thanks so much for the review. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
July 5, 2021
Fantastic app. Highly recommend for better customer insights. Has given us valuable insight into customer preferences and what changes to make to help improve our shopping experience. Highly recommend.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
June 11, 2021
Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.
Hi there! Thank you for your feedback. We are sorry parts of our app didn't meet your expectations. This will definitely be added to our improvements list.
May 20, 2021
Thanks for this amazing app, just simple to install and the best part. You can request questions that you want to be answered. Overall a 6 Star app.
This review made our day! Thank you so much :-)
Aug. 12, 2021
Support Staff were extremely helpful when we had an issue. Kept me updated on all progress and fixed the issue very quickly. Highly recommend
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.