Rating

4.9

feedback

113

Reviews

chart

#1,246

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    6%
  • Less than a month
    31%
  • Less than a year
    34%
  • More than a year
    26%

Reviews Summary

The Shipping Rates by Postcode app has received overwhelmingly positive reviews from users. Customers praise the app for its ability to configure complicated shipping rates based on weights and locations, as well as for the excellent support provided by the team, particularly mentioning Neo and Blanca. Users appreciate the ease of use and effectiveness of the app in setting up shipping restrictions based on postcodes, especially for complex scenarios in the UK. The prompt and knowledgeable customer support is highlighted as a key strength of the app, with users mentioning quick responses and effective solutions to their queries. Overall, the app is highly recommended for its functionality and exceptional support team.

Highlights

Positive customer support experiences, especially with team members like Neo and Blanca
Ease of setting up complicated shipping rates based on weights and locations
Effective in configuring shipping restrictions based on postcodes, particularly for complex scenarios in the UK
Prompt and knowledgeable customer support providing quick responses and effective solutions
Highly recommended for functionality and exceptional support team

Rating Breakdown

  • 5
    93% (105 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 2, 2025

Such a great app for configuring complicated shipping rates based on weights & locations. There's a bit of work to set up rates & regions initially but after that, this app works beautifully for us! But none of this can be done without their amazing support team. There are no questions they can't answer and nothing stops them from helping us willingly. They absolutely go above & beyond to help with our problems and provide best solutions. 100% recommended!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2025

Great App - i had issues setting up but Neo was so helpful and patient. Would highly recommend.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2025

Very helpful team of experts who answer promptly and fully!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate you and your review, thank you for choosing us to power your shipping rates.

5 / 5 Share

Jan. 24, 2025

Would be lost without this app (and their support - thanks Neo!)

Store

EXALT

Using app

Over 3 years

Total reviews

15

Average rating

5.0

Developer Reply

Thanks for choosing us for your calculated rates!

5 / 5 Share

Nov. 14, 2024

After looking at the various options, we went with Shipping Rates by Postcode as it suited our immediate needs but looked like the further options it offered would benefit our business going forward. While the basic set-up is relatively easy to do, it is quite easy to 'miss out' some details meaning that the process didn't work as it should. The help and assistance from Neo was brilliant, he showed patience and diagnosed the problem, correcting it and seeing the transition from testing to usage through to it's happy conclusion. Based on our experience so far, I would highly recommend this app and the support from the developer. Now that the basic implementation stage is up and working satisfactorily, I will be looking at adding some of the refinements to enable the app to work even more effectively within our despatch department.

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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