Postcode Shipping
Accurate carrier calculated shipping rates & shipping rules
Rating
4.7
feedback
118
chart
#1,468
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
6%
-
Less than a month
28%
-
Less than a year
33%
-
More than a year
29%
Reviews Summary
The Postcode Shipping app has received mixed reviews from users. While many customers praise the app for its ability to solve complex shipping issues and provide excellent customer service, there are concerns about the responsiveness of the support team. Positive themes include the app's effectiveness in setting up postcode-based shipping rates, the user-friendly interface, and the helpfulness of the support team, particularly mentioning individuals like John and Neo. On the other hand, negative themes revolve around difficulties in setting up or reconfiguring the app, lack of responsiveness from the support team, and issues with payment and functionality.
Highlights
Review RSS Feed
All reviews
April 10, 2026
I’ve had a really frustrating experience with the Postcode Shipping app. They’ve already taken payment, but the app isn’t working properly—and getting support has been impossible. It’s been 2–3 days of waiting, with multiple messages sent, and not a single response. What makes it worse is that their Crisp chat widget shows support agents (Neo, Eyal, Eric) as “active,” but no one ever replies. It gives the impression that help is available when it’s not. This lack of response is wasting valuable time for merchants who rely on these tools to run their businesses. At this point, I can’t recommend this app to anyone, especially if reliable support matters to you.
Thank you so much for your review. From what we can see, the issue you’re encountering is related to how Shopify handles multiple fulfillment locations, which unfortunately limits how shipping rates can be calculated. This is a platform-level constraint and not something our app can override. We always aim to respond as quickly as possible and are happy to help clarify or suggest workarounds. Please feel free to reach out again so we can assist you further.
April 1, 2026
I had a bit of any issue with splitting postcodes across different areas. Used their chat facility and John came back to me in 2 to 3 minutes. Gave me a resolution with 5 minutes. Fabulous customer support. Highly recommended.
March 19, 2026
Postcode shipping has solved many complex shipping headaches for our store. And the customer service is first class.
Feb. 22, 2026
This is a great app. It allows you to manually select and build out postcode shipping rates based on visual postcode references, which is very important for us as we have a lot of areas. You can virtually map entire countries or areas based on geographic locations where you want to ship to and their rates. It's a great tool
Nov. 21, 2025
Works perfectly. Superb support when required. If you have specific location shipping restrictions or weight based couriers, then this app is great. Thanks
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