Postcode Shipping
The reviews for the Postcode Shipping app are overwhelmingly positive, highlighting the exceptional customer support provided by the team, particularly individuals like John, Neo, and Blanca. Users appreciate the app's flexibility in setting up complex shipping rules based on postcodes, weights, and product types. The app is praised for solving shipping headaches, offering seamless integration, and being user-friendly. Customers also commend the quick response times and effectiveness of the support team in resolving issues and providing guidance. However, there are a few negative reviews mentioning difficulties in setup, lack of response from support, and high pricing for some users.
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It's a highly configurable module that allows for shipping rates in different regions. Their support is initially via an AI bot, but if your problem is more complex, it transfers you to a helpful human. Would recommend.
Really appreciate the time John and Neo spent helping us implement some complex logic on some rates. Been using the app for nearly two years and it's one of the most flexible apps to show rates based on postcode/weight/customer/product.
Fantastic. The app itself is exactly what we needed for shipping our products because we have one that is heavy and goes by courier, while all the rest go flat rate Aust Post. The support is second-to-none... absolutely amazing. We set it up ourselves but had a couple of postcodes not working. Contacted them and immediately they went right through our system, fixed what needed to be done and now it is working like a dream. The price is right too! If you're looking for a great shipping app this is it. Thanks John and team.
Thanks for nothing. Every time we reached out we got no response. Expensive plugin that was basically useless to us. If you ever build another app, make sure your customers can actually export their information and work from your plugin.
Hello, I'm sorry to hear you've had a frustrating experience using Postcode Shipping. Support is something we take really seriously so I'm particularly concerned to hear that you felt ignored when contacting us. I checked over our support tickets with you and could not find one more recent than Feb '26 which we did reply to. I've sent you a message to see if we can track down what occurred here and to see if we can help generate a CSV of your rates. This isn't available in the app but is something we can potentially generate for you. Obviously we'd love to hear from you so that we can hopefully turn this experience into something more positive for you.
I had a bit of any issue with splitting postcodes across different areas. Used their chat facility and John came back to me in 2 to 3 minutes. Gave me a resolution with 5 minutes. Fabulous customer support. Highly recommended.
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