Shipping Rates by Postcode
Postcode Shipping Shopify App
Rating
4.7
feedback
167
chart
#958
All reviews
Rating Breakdown
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Oct. 23, 2024
I doesn't work at all
Thanks for your review, though we would have appreciated the opportunity to help. We are confident you'll get a ton of value from the app once you actually set up and use it. We'd be happy to help you, simply get in touch with us over Live Chat and we can provide live support. Talk soon!
Jan. 28, 2024
Dec. 14, 2022
I didn't get any support either. They have a support web form that doesn't do anything and the chat expires before anybody answers. I'm looking elsewhere.
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks. –– Hey there. Really curious to see this review coming in. We're checking to see if there's a form leading nowhere, but in the meantime please do get in touch with us at [email protected]. We also have a knowledge base available at your convenience here: https://support.postcodeshipping.com/ We're going to reach out directly just in case you miss this message. Please accept our apologies for the inconvenience. We're most certainly going to find and fix this issue as support as a cornerstone of our culture at Postcode Shipping. Be well!
Dec. 4, 2022
I can not get any support, taken money and not working. The customer support does not seem to work,
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks. –– Hey there, not sure if you got stuck anywhere but the support team is available as usual. Please reach out to [email protected] so we can make sure you get the support you deserve. Apologies for any inconvenience!
May 5, 2021
I cannot provide information on how the App works, because I was unable to get pass the shipping zones configuration. Customer service was impossible, because although they respond fast, I had no less than 3 people answering my one question. Each had a different version of what the App can and can not do, and each one had a different interpretation of my question. If you wish to have the App showing rates AFTER a minimum cart amount has been reached, you still have to come up with a defined rate (not carrier rates, which is my preference) to add to their field in order to be able to continue the set up. Ramon, Carlos, Santiago and Jerome seemed to believe I was asking for the App to block or modify the carrier live rates when clearly, I'm asking for the opposite, which is NOT TO have to input a field (orders under $50) where I want only live rates to be the ones show to customers. I felt I was on a hidden camera show where people respond totally the opposite every time to see how you react.... still scratching my head.
Hi, thanks for taking the time to send us a review and we are sorry this has not worked as you expected. It sounds like you just want to limit the rate showing based on the cart total which is part of our Rate Rules. You can see the documentation on this here: https://support.postcodeshipping.com/articles/rate-rules Rate rules can be used to determine when a rate will be displayed. You can set a rule for a minimum cart value of $50 which would ensure the rates don't show until the value is above this. If you wanted to try again. We would be more than happy to help you to set this up.
April 5, 2019
This app doesnt works for basic plan... i dont have a specific carrier and i just want locate postcodes zone in Paris. Unable to do that with this app..
Hi, the app works with all plan types but you will need the Realtime Carrier Rates module. This is available by default on the Advanced and the Plus plans and is a restriction put in place by Shopify. You can also get Realtime Carrier rate free of charge by switching your store to an annual billing plan. Unfortunately you have left a 1 star review based on a platform limitation and not the functionality of the app. We would be happy to work with you to get this resolved. You can read more about the Carrier Service requirements here - https://help.shopify.com/en/api/reference/shipping-and-fulfillment/carrierservice#requirements-for-accessing-the-carrierservice-resource