All reviews

Rating Breakdown

  • 5
    94% (107 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (3 ratings)

Reviews with Text

  • 98% (112)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 30, 2019

Zann is the man. Having used his product for nearly a year now it has been nothing less than rock solid and the support is second to none. Be more like Zann.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 28, 2019

I used this app to easily set up an online store that uses our own local courier to deliver. Our shipping rates are based on distance from our bricks and mortar store. I can't recommend it enough for a simple quick solution. The support I received from Zann was the best I've encountered in my Shopify experience. He was so helpful for getting things up and running quickly, he answered all my questions and pointed me in the right direction for anything beyond the apps function. I had a very short timeframe for getting the store up and running and his help made it happen. Thanks so much Zann - you're my hero!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2019

Fantastic app and top-drawer customer service from Zann. I had a problem and he responded and solved it in a matter of minutes. Great stuff!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2019

The App is excellent, never had any hiccups. Whenever we have had an questions or ran into any problems because of shopify, ZANN, the app owner has always been instantly on it. Highly recommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2019

Hi, had this installed but removed as we had to redo due to account update. When wanting to reinstall now we get a 500 server error?

Using app

6 months

Total reviews

7

Average rating

4.3

Developer Reply

Thanks for the review. I noticed you also submitted a support ticket on this and I have responded to that so we can get the error resolved.

5 / 5 Share

March 5, 2019

I have used this app for over a year, I now have it on three sites. The support I have received has been awesome! I am not very tech savvy, so it is much appreciated here! thanks again for all your help!

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for the review! We are happy to hear that it is working well for your stores.

5 / 5 Share

March 2, 2019

I ran into a big issue on Saturday morning, (through no fault of the app) and emailed support to receive the app developer himself call me within a matter of minutes. **Just a note for any Shopify users who upgrade their plan from yearly basic to the $79 plan, Shopify turns off your third-party calculated shipping rates which means this app stops working and customers can't checkout** Again for clarification, through NO FAULT of this app and 100% Shopify's fault! Zann was absolutely a life saver and was able to narrow down the issue for me quite quickly and I was back up and running as quickly as shopify answered their support line. If only all developers are able to stand by their app like Zann, I am a very greatful customer and benefit so much through this app which is a must have! Thank you Zann!

Using app

About 2 months

Total reviews

12

Average rating

3.8

Developer Reply

Thanks for the review and the kind words. I am glad we could resolve this with haste and keep you shipping.

5 / 5 Share

Feb. 27, 2019

Shopify APP developers, please take note! We are currently in the process of setting up the app, although we’d like to take a moment to commend the fantastic service and support we’ve received from Zann. What an absolute delight it has been to setup this program with Him. He has been responsive, patient, knowledgeable and most importantly, attentive. Not once has he flicked us to a support page or self service video. Quick thorough answers without the tech jargon, advice relative to our situation and so much more. What else can we say? Except that we hope all Shopify app developers could aim to be as good as these guys. Well done Zann and the Additon team!

Using app

2 days

Total reviews

2

Average rating

4.0

Developer Reply

We try our very best to keep everyone happy and the team appreciates the kind words. Thank you for taking the time to share your experience.

5 / 5 Share

Feb. 26, 2019

I wanted the option to differentiate delivery options by area to match our delivery service provider and this service appears to meet our requirements. As many other reviewers have said, Zann was very helpful when I couldn't understand how to set up my different zones, and resolved the issue in minutes. Haven't gone live yet, so will update if we have any future 'real world' observations.

Store

Zurego

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2019

Zann is SUPER responsive and the support is impeccable. This app was exactly what we needed in order to only show certain shipping options to customers in certain zip-code specific zones. Very intuitive and easy to set up and it just works!

Using app

6 days

Total reviews

6

Average rating

2.8

5 / 5 Share

Aug. 25, 2018

One of the best decisions I made for my store. The tool itself is amazing. Very intuitive and easy to work out. BUT, the best bit is the awesome customer service provided by Zann. Whenever and where ever I got stuck, Zann responded quickly and helped me through it very patiently. I would recommend it 100% . Give it a go!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 22, 2018

Zann and his team are amazing! The app has worked seamlessly for us and the team are always quick to respond with any questions or issues. If you're looking for a shipping extension app, I'd stop right now. You won't get anything better. A joy to work with!

Using app

About 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 13, 2018

Fantastic app - did just what the client needed, and we can make it as granular as needed, Customer support is fast, friendly and accurate. Highly recommended!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2018

Basic app that does everything you need and everything it says it will. Customer service is amazing. Cannot recommend highly enough.

Using app

4 days

Total reviews

3

Average rating

3.7

5 / 5 Share

April 4, 2020

This app is great to use for my florist shop. Zann was quick to answer emails and rectify any problems I had - the continued support is great and once all set up, works really well! Thank you! And continuing on I always get the best support as a small business owner with lots on my plate they have helped me with lots of technological things I don't understand and help to adjust the app to my business needs when i ask, I suppose I should leave something in my will to them! Thanks so much :) Belinda

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2018

What can I say. Absolutely chuffed with this app and more importantly the service from Zann. Can't think of a better way to spend $10 a month. Saving me a fortune and makes my shipping rates really responsive. Thanks Zann

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2017

There are many things that can ruin your ecommerce journey, but one of the biggest hurdles to overcome is shipping. Everyone has unique requirements and for me, the automated lookup solutions never produce an accurate amount. If you use more than one shipper and don't mind doing a lot of data entry, then Postcode Shipping Extension is the answer. It provides a lot of control over zones, weight and order pricing allowing you to create rules for a multitude of scenarios. This, backed up by above and beyond support, makes this the happiest extension you'll own.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2017

Not only did this app solve my problems due to the inability to control delivery zones at a postcode level within Shopify but Zann is next level in terms of his support. I was having trouble over the weekend with updating my shipping rules due to introducing new products and after emailing Zann he jumped on it straight away and offered to call (ON A SATURDAY!!!) and walked me through what I needed to do. It was a simple fix made possible by his exceptional knowledge of how shopify's shipping rules operate. Highly recommend this app and the support that comes with it! www.manflowerco.com.au

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2017

Great app with fantastic customer service offered by Zann. Easy to use, affordable and Zann is more than happy to help with customisations. Love this app!

Using app

20 days

Total reviews

6

Average rating

5.0

5 / 5 Share

June 5, 2017

Great app. We recommend it for all our clients. www.eChic.com.au

Using app

7 months

Total reviews

6

Average rating

5.0