All reviews

Rating Breakdown

  • 5
    95% (158 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (6 ratings)
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5 / 5 Share

March 20, 2020

Never have I received better service from a Shopify app developer than when dealing with Zann. He was a great help! The app was simple to use and fulfilled our purposes. We will definitely be purchasing this application moving forward!!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2020

Differentiating shipping areas in New Zealand with Shopify is impossible. This app solved all my shipping problems, helped me separate out Rural Delivery areas so I can charge my customers and was relatively easy once I got my head around it. I had a few questions along the way and Zann was super helpful and very efficient with coming back to me!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2020

This App works perfectly for my online shop! I'm based in the UK and deliver to all UK postcodes, including Northern Ireland. I also deliver to the Republic of Ireland, the Channel Islands and the Isle of Man and these areas were also straightforward to setup. My setup is a delivery surcharge for postcode areas outside the standard UK postcode areas. The moment a customer inputs their postcode, this app automatically calculates the surcharge. All my shipments are pallet deliveries, so I haven't got additional rules setup for different surcharges for different weight brackets for example, but this is possible and I might in the future. To use this App, you need Carrier Calculated Shipping enabled on your Shopify store, which is standard on Advanced Shopify and Shopping Plus. If you are on a lower plan, you can contact Shopify as they can add this functionality for an extra $20 a month or if you move to a pay yearly plan it is free. As there are many postcodes in the UK, it is time consuming to setup, but when done you are sure all your customers pay the correct surcharge. If you have any questions during the setup, the customer service from Addition is fantastic! They will not let you down. I hope this review helps and that you will give this App from Addition a try!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 21, 2020

The Postcode Shipping Extension is worth six stars! The support you get from Zann is the best of any app I've ever used and he is a delight to work with. He explained I didn't need the Australia Post app which saved me money and walked me through how to set up the postcodes. This has paid for itself already as customers get to choose either the free pickup-instore option or the fee for their city or regional area. I wish I had added this years ago. Would recommend this app to anyone!

Using app

15 days

Total reviews

17

Average rating

3.7

5 / 5 Share

Dec. 19, 2019

The support you get with this app is excellent. The App has saved us a bundle on shipping and helped increase conversion. www.cuddlies.co

Using app

Over 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 6, 2019

Amazing app and the support team are always super helpful and very fast to get back to you on any queries, could not recommend this app enough :)

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2019

Great app. Zann has been very helpful and always helped us solve our problems. We mainly deal with international shipping so it is quite complicated to set up the shipping rates, but Zann has been very patient in helping us do the settings. He gave me a phone call to brief us through step by step. We have compared and consulted several apps and finally decided to use this app. We suggest if your shipping rate setup is complicated, give this app a try and you will be amazed how great the value is.

Store

Dabolly

Using app

4 days

Total reviews

10

Average rating

5.0

5 / 5 Share

May 21, 2019

Amazing support from Zann. App also works and function as I expect it to and will help us set different shipping rates for the future. www.fabfinds.co.uk

Using app

About 1 month

Total reviews

8

Average rating

4.0

5 / 5 Share

May 20, 2019

Such a great app with amazing support. Does everything I need it to do and without fault. Thank you :)

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2019

Zann is the man. Having used his product for nearly a year now it has been nothing less than rock solid and the support is second to none. Be more like Zann.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 28, 2019

I used this app to easily set up an online store that uses our own local courier to deliver. Our shipping rates are based on distance from our bricks and mortar store. I can't recommend it enough for a simple quick solution. The support I received from Zann was the best I've encountered in my Shopify experience. He was so helpful for getting things up and running quickly, he answered all my questions and pointed me in the right direction for anything beyond the apps function. I had a very short timeframe for getting the store up and running and his help made it happen. Thanks so much Zann - you're my hero!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2019

Fantastic app and top-drawer customer service from Zann. I had a problem and he responded and solved it in a matter of minutes. Great stuff!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2019

The App is excellent, never had any hiccups. Whenever we have had an questions or ran into any problems because of shopify, ZANN, the app owner has always been instantly on it. Highly recommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2019

Hi, had this installed but removed as we had to redo due to account update. When wanting to reinstall now we get a 500 server error?

Using app

6 months

Total reviews

7

Average rating

4.3

Developer Reply

Thanks for the review. I noticed you also submitted a support ticket on this and I have responded to that so we can get the error resolved.

5 / 5 Share

March 13, 2019

Super super happy with Postcode Shipping Extension! I always recommend to my friends and some family members :) Helpful and also can really break down to postcodes. Thanks again Zann for all your help!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review and recommending the app to your network.

5 / 5 Share

March 5, 2019

I have used this app for over a year, I now have it on three sites. The support I have received has been awesome! I am not very tech savvy, so it is much appreciated here! thanks again for all your help!

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for the review! We are happy to hear that it is working well for your stores.

5 / 5 Share

March 2, 2019

I ran into a big issue on Saturday morning, (through no fault of the app) and emailed support to receive the app developer himself call me within a matter of minutes. **Just a note for any Shopify users who upgrade their plan from yearly basic to the $79 plan, Shopify turns off your third-party calculated shipping rates which means this app stops working and customers can't checkout** Again for clarification, through NO FAULT of this app and 100% Shopify's fault! Zann was absolutely a life saver and was able to narrow down the issue for me quite quickly and I was back up and running as quickly as shopify answered their support line. If only all developers are able to stand by their app like Zann, I am a very greatful customer and benefit so much through this app which is a must have! Thank you Zann!

Using app

About 2 months

Total reviews

12

Average rating

3.8

Developer Reply

Thanks for the review and the kind words. I am glad we could resolve this with haste and keep you shipping.

5 / 5 Share

Feb. 27, 2019

Shopify APP developers, please take note! We are currently in the process of setting up the app, although we’d like to take a moment to commend the fantastic service and support we’ve received from Zann. What an absolute delight it has been to setup this program with Him. He has been responsive, patient, knowledgeable and most importantly, attentive. Not once has he flicked us to a support page or self service video. Quick thorough answers without the tech jargon, advice relative to our situation and so much more. What else can we say? Except that we hope all Shopify app developers could aim to be as good as these guys. Well done Zann and the Additon team!

Using app

About 1 month

Total reviews

2

Average rating

4.0

Developer Reply

We try our very best to keep everyone happy and the team appreciates the kind words. Thank you for taking the time to share your experience.

5 / 5 Share

Feb. 26, 2019

I wanted the option to differentiate delivery options by area to match our delivery service provider and this service appears to meet our requirements. As many other reviewers have said, Zann was very helpful when I couldn't understand how to set up my different zones, and resolved the issue in minutes. Haven't gone live yet, so will update if we have any future 'real world' observations.

Store

Zurego

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2019

Zann is SUPER responsive and the support is impeccable. This app was exactly what we needed in order to only show certain shipping options to customers in certain zip-code specific zones. Very intuitive and easy to set up and it just works!

Using app

About 1 year

Total reviews

6

Average rating

2.8