AfterShip Shipping + Labels
Automate Shipping Process & Label Generation
Rating
3.9
feedback
88
chart
#995
All reviews
Review RSS Feed
Nov. 12, 2024
.
Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 21, 2024
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this. One of our support team members reached out to us over email to help you better understand the process. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Sept. 25, 2024
I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)
May 29, 2024
We ran into some minor issues with Aftership labels, and Aditya was able to assist me with the issues. I appreciate their help and the quick resolution.
May 22, 2024
having a trouble today about created label but their staff help to troubleshoot immediately. awesome
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 21, 2024
Très efficace. Une assistance à votre écoute. Un très bon service. Super service de la part de Ankit Pathak
Nov. 30, 2023
Customer service on this app is great! They are patient and polite, and really take the time to help newbies navigate the app! Highly recommend! 5 stars to Neha!
Sept. 15, 2023
Their full-service platform works pretty well. Had a great experience with AfterShip Tracking and now I'm enjoying Aftership Shipping as well.
Aug. 29, 2023
works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.
May 25, 2023
Moazzam listened to my needs and went out of his way to answer my question. _______________________________________
March 24, 2023
Ankush was very helpful, love the service, was very patient, really happy with it! .................
March 23, 2023
great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away
March 3, 2023
Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7
Feb. 9, 2023
My issue was resolved! Thanks........................................................................
Jan. 6, 2023
Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.
Oct. 25, 2022
We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution. Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix. We'll update you once it will be fixed. We regret the inconvenience caused to you. Regards, Team Postmen.
Oct. 19, 2023
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund. Rest be assured, you are valuable to us and we really value your money. You can always contact us via the live chat option available on your account or email us at [email protected]
April 25, 2022
I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. We regret the inconvenience caused to you. Regards, Team Postmen.