AfterShip Shipping + Labels
Automate Shipping Process & Label Generation
Rating
4.3
feedback
203
chart
#500
All reviews
Rating Breakdown
Review RSS Feed
Aug. 23, 2023
Good.............. Ayushi ma'am provided good demo for the application I am very happy................
May 25, 2023
Moazzam listened to my needs and went out of his way to answer my question. _______________________________________
April 27, 2023
The help desk did not really help me you get what I wanted. Initially I thought that it had but I was sent to a USA link when I'm in UK.
I am sorry for the inconvenience. Your feedback has been registered. Please note that we will be contacting you via email shortly. Please note that AfterShip is an organization that provides support globally regardless of country. Hence the URL shared with you is a .com domain for everyone. Also, our support centers are also available worldwide. Furthermore, a . UK domain is required when the business is primarily located in the UK. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]
March 24, 2023
Ankush was very helpful, love the service, was very patient, really happy with it! .................
March 23, 2023
great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away
March 6, 2023
My problems were resolved very quickly! I highly recommend. Customer Service was top notch!! Thank you Ankush Moazzam
March 3, 2023
Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7
Feb. 9, 2023
My issue was resolved! Thanks........................................................................
Jan. 8, 2023
Great customer support and great app, would highly recommend to anyone trying to automate there shipping
Jan. 6, 2023
Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.
Oct. 25, 2022
We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution. Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix. We'll update you once it will be fixed. We regret the inconvenience caused to you. Regards, Team Postmen.
Oct. 13, 2022
i use this to integrate Canada post with shopify, works great . when i was having a problem (newbie here) I reached out to the online help chat, and I got help right away!!!
Oct. 19, 2023
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund. Rest be assured, you are valuable to us and we really value your money. You can always contact us via the live chat option available on your account or email us at [email protected]
May 24, 2022
Great quick service! Support team member was very knowledgeable. Will be using this app for a long time.
April 25, 2022
I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. We regret the inconvenience caused to you. Regards, Team Postmen.
April 20, 2022
Samad a été d'une très grande aide pour reconfigurer nos étiquettes de retour. Nous utilisons Aftership et Postman depuis 3 ans maintenant et c'est très facile d'utilisation pour nous et nos clients. Je recommende
April 18, 2022
I use this app to ship all my orders and it is really easy to use thank you guys so much for this app. I will be sharing the information about this app to all my friends and family that currently has their own business
April 17, 2022
Support team ( Prathik ) was so helpful and resposive . we had an issue with Auto Rutun Label generating , Prathik solved it in a minute .
April 13, 2022
The app continues to improve, and the customer support team is very helpful and responsive. They also prompt you for app features you might not know about yet and/or for updates that you may have missed.
April 8, 2022
I am dealing with support on how to print one label for more than 3 hours. Now I am dealing with a guy named Moezzam, it looks like this guy is professional at wasting your time.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. Regards, Team Postmen