AfterShip Shipping + Labels
Automate Shipping Process & Label Generation
Rating
4.3
feedback
203
chart
#500
All reviews
Rating Breakdown
Review RSS Feed
March 21, 2022
We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Postmen
March 19, 2022
Just started using this app, so I don't have a lot of feedback on the app itself. I am not tech savy at all, but the chat support was so patient and helped walk me through the set up to be able to create return labels. SO thankful!
March 10, 2022
Not suitable if you are not US based, as USPS labels can only be used through this system if you have a credit card linked to a US address.
I am sorry for the inconvenience. Please note that you need to create a new shipper account with USPS directly and add that account here. Your feedback has been registered. Please note that we will be contacting you via email shortly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Rupam Sarma Tamuli Team Postmen
March 3, 2022
This is a very good app which provide all of shipment service, and the support is very great respond, even on the email and realtime chat support!!
Jan. 30, 2022
I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.
Dec. 28, 2021
Samad was very helpful, there can be a lot of changes to make it a little better but I am satisfied thank you.
Dec. 10, 2021
Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. Also, we would like to inform you that since the issue was with your account being closed, we contacted the Visible SCM team to get it fixed but we haven't heard back from them yet. One of the concerned personnel from the development team has reached out to the Visible team to get it resolved on priority. We regret the inconvenience caused to you. Regards, Team Postmen
Dec. 7, 2021
App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.
Using app
About 22 hours
Total reviews
2
Average rating
1.0
We are really sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible. Also, kindly note that, 1- We do not have feature of split orders as of now and we have raised the feature internally. 2- We do support multiple ship from locations I hope this helps and clarifies. We are also available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] We regret the inconvenience caused to you. Regards, Anurag Pal Team Postmen
Nov. 30, 2021
I love this app, easy to use, has very good functionalities, has the best shipping rates, and has great support 24 hours super fast. I been using since a create my shop and never had problem with it
Nov. 10, 2021
easy to setting up. and It really nice support team. They response very first. I really appreciate it.
Nov. 3, 2021
I wasn't ready to purchase anything but got charged $20. The customer service was so helpful in making sure I got a refund.
Nov. 3, 2021
Automizely and Shopify are the perfect combination. They make running an ecommerce business totally stress free
Oct. 29, 2021
Good free platform to process shipping with shopify! It can sync data with shopify and service support is good!!!
Oct. 5, 2021
I choose postmen because it is comfortable to use with aftership app, and there customer service is very kind and nice. I was having a problem to add my courier but they helped me very nicely. So far I really like the apps to use easy and clean.
Oct. 1, 2021
Easy setup..friendly help on the other line. Haven't used the product yet, my store launches in a week
Sept. 27, 2021
Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.
Thank you for sharing your feedback with us. We have investigated the reason for the issue that you had raised related to the setting up of your USPS account. Upon investigation, we found that the issue that you were facing was because your credit card was declined by your bank as confirmed by our partner. Hence, we request you to contact your bank to get the restrictions lifted from your card or alternatively you can make the payment with another card to set up your USPS courier account. Rest assured that you are our valued user and we will ensure that you have a great experience with our app. Regards, Neelima Aggarwal Team Postmen
Sept. 15, 2021
Himanshu efficient service. SOLVE MY PROBLEM VERY FAST. GOOD SERVICE GOOD SERVICE, GOOD SERVICE, GOOD SERVICE!!
Sept. 13, 2021
amazing customer service, I'd recommend to anyone I know, also everything about the app is perfect, just overall love the app tons
Sept. 9, 2021
Customer support is world class! The user interface is nice and easy to use. Legit FREE. No hidden paid services. Great app for shipping at a discount.