AfterShip Shipping + Labels
Automate Shipping Process & Label Generation
Rating
4.4
feedback
200
chart
#425
All reviews
Rating Breakdown
Review RSS Feed
March 3, 2022
This is a very good app which provide all of shipment service, and the support is very great respond, even on the email and realtime chat support!!
Jan. 30, 2022
I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.
Dec. 28, 2021
Samad was very helpful, there can be a lot of changes to make it a little better but I am satisfied thank you.
Dec. 10, 2021
Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. Also, we would like to inform you that since the issue was with your account being closed, we contacted the Visible SCM team to get it fixed but we haven't heard back from them yet. One of the concerned personnel from the development team has reached out to the Visible team to get it resolved on priority. We regret the inconvenience caused to you. Regards, Team Postmen
Dec. 7, 2021
App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.
Using app
About 22 hours
Total reviews
2
Average rating
1.0
We are really sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible. Also, kindly note that, 1- We do not have feature of split orders as of now and we have raised the feature internally. 2- We do support multiple ship from locations I hope this helps and clarifies. We are also available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] We regret the inconvenience caused to you. Regards, Anurag Pal Team Postmen
Nov. 30, 2021
I love this app, easy to use, has very good functionalities, has the best shipping rates, and has great support 24 hours super fast. I been using since a create my shop and never had problem with it
Nov. 10, 2021
easy to setting up. and It really nice support team. They response very first. I really appreciate it.
Nov. 3, 2021
I wasn't ready to purchase anything but got charged $20. The customer service was so helpful in making sure I got a refund.
Nov. 3, 2021
Automizely and Shopify are the perfect combination. They make running an ecommerce business totally stress free
Oct. 29, 2021
Good free platform to process shipping with shopify! It can sync data with shopify and service support is good!!!
Oct. 5, 2021
I choose postmen because it is comfortable to use with aftership app, and there customer service is very kind and nice. I was having a problem to add my courier but they helped me very nicely. So far I really like the apps to use easy and clean.
Oct. 1, 2021
Easy setup..friendly help on the other line. Haven't used the product yet, my store launches in a week
Sept. 27, 2021
Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.
Thank you for sharing your feedback with us. We have investigated the reason for the issue that you had raised related to the setting up of your USPS account. Upon investigation, we found that the issue that you were facing was because your credit card was declined by your bank as confirmed by our partner. Hence, we request you to contact your bank to get the restrictions lifted from your card or alternatively you can make the payment with another card to set up your USPS courier account. Rest assured that you are our valued user and we will ensure that you have a great experience with our app. Regards, Neelima Aggarwal Team Postmen
Sept. 15, 2021
Himanshu efficient service. SOLVE MY PROBLEM VERY FAST. GOOD SERVICE GOOD SERVICE, GOOD SERVICE, GOOD SERVICE!!
Sept. 13, 2021
amazing customer service, I'd recommend to anyone I know, also everything about the app is perfect, just overall love the app tons
Sept. 9, 2021
Customer support is world class! The user interface is nice and easy to use. Legit FREE. No hidden paid services. Great app for shipping at a discount.
Aug. 29, 2021
Customer support seems to be top notch. Interface is friendly and easy to use. No hidden paid services. Pretty great app!
Aug. 26, 2021
The Postmen app is easy to setup with the courier account and use and customer service via chat is prompt and efficient.
Aug. 26, 2021
This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.
Please accept my sincere apology for the experience you had. It is really unfortunate that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team AfterShip
Aug. 24, 2021
Had a great customer service experience, haven't had chance to use it yet but looking very promising