AfterShip Shipping + Labels

Aug. 26, 2021

The Postmen app is easy to setup with the courier account and use and customer service via chat is prompt and efficient.

Aug. 26, 2021

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

Aug. 24, 2021

Had a great customer service experience, haven't had chance to use it yet but looking very promising

May 16, 2022

The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!

Aug. 19, 2021

I loved how easy it was to get help because I've been working unconventional hours but they helped me asap I wish everyone was so helpful

Aug. 13, 2021

Very easy to follow UI. Incredibly prompt support staff. And the pricing model is something that will definitely win a lot of customers.

Aug. 8, 2021

I was surprised that this free app offered better (24/7) customer service and more robust functionality (more carriers) than many paid apps. Amazing!

Aug. 3, 2021

Simple to use. My store auto ships to the US, but the few international orders caused me to find an alternative shipping option. Postmen has met this need and been very quick to answer my questions via the chat feature.

July 29, 2021

I want to love it but some areas aren't as refined as I expected. Hopefully this gets better with time.

July 29, 2021

Best customer service I've ever experienced with an app. They walked me through the entire process to help get me set up and i couldnt have asked for better service. Thank you! I completely recommend this app!!!

July 26, 2021

The app works well, is user-friendly, and helps speed up my workflow for shipping out products. Would recommend.

July 21, 2021

I have recently added this service to my store. A great app that provides easy shipping management with discount offers, and most of all they have a helpful and responsive support team.

July 21, 2021

Easy to setup and contacting customer support was quick and painless. Now I have a reliable way to ship my products.

July 13, 2021

Super easy to use and the support staff are very helpful and very responsive. This app does everything I need for my store and goes above and beyond.

July 13, 2021

This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops

July 9, 2021

Great customer service!! I appreciated the fact that even though it was well beyond normal business hours someone was able to help me!

July 8, 2021

Best customer services. I like the app, it really help me save lot. The interface is easy to work on.

July 8, 2021

Great app and amazing customer service :) Thank you for making shipping easier for us! Postmen has helped me significantly.

July 8, 2021

Postmen assisted me with my multi vendor site and gave advice to assist to make the process easy. They also took on board any suggestions I made to help to improve the service. Thank you for your help Riyaz!

July 7, 2021

Amazing support , the lady was super supportive and told me how it worked step by step, fingers crossed on how everything goes as I commence shipping.