AfterShip Shipping + Labels

May 16, 2022

The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!

Aug. 19, 2021

I loved how easy it was to get help because I've been working unconventional hours but they helped me asap I wish everyone was so helpful

Aug. 13, 2021

Very easy to follow UI. Incredibly prompt support staff. And the pricing model is something that will definitely win a lot of customers.

Aug. 8, 2021

I was surprised that this free app offered better (24/7) customer service and more robust functionality (more carriers) than many paid apps. Amazing!

Aug. 3, 2021

Simple to use. My store auto ships to the US, but the few international orders caused me to find an alternative shipping option. Postmen has met this need and been very quick to answer my questions via the chat feature.

July 29, 2021

I want to love it but some areas aren't as refined as I expected. Hopefully this gets better with time.

July 29, 2021

Best customer service I've ever experienced with an app. They walked me through the entire process to help get me set up and i couldnt have asked for better service. Thank you! I completely recommend this app!!!

July 26, 2021

The app works well, is user-friendly, and helps speed up my workflow for shipping out products. Would recommend.

July 21, 2021

I have recently added this service to my store. A great app that provides easy shipping management with discount offers, and most of all they have a helpful and responsive support team.

July 21, 2021

Easy to setup and contacting customer support was quick and painless. Now I have a reliable way to ship my products.

July 13, 2021

Super easy to use and the support staff are very helpful and very responsive. This app does everything I need for my store and goes above and beyond.

July 13, 2021

This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops

July 9, 2021

Great customer service!! I appreciated the fact that even though it was well beyond normal business hours someone was able to help me!

July 8, 2021

Best customer services. I like the app, it really help me save lot. The interface is easy to work on.

July 8, 2021

Great app and amazing customer service :) Thank you for making shipping easier for us! Postmen has helped me significantly.

July 8, 2021

Postmen assisted me with my multi vendor site and gave advice to assist to make the process easy. They also took on board any suggestions I made to help to improve the service. Thank you for your help Riyaz!

July 7, 2021

Amazing support , the lady was super supportive and told me how it worked step by step, fingers crossed on how everything goes as I commence shipping.

July 6, 2021

I like this app, it is easy to use, and free! It helps me make first class labels easily and free of charge!

July 2, 2021

I like it and recommend it. I was using another application but it was payed and not has the flexibility of this one.

July 1, 2021

Overall good although there can be some tweaks implemented to provide a WOW experience. Haven't noticed much of a difference in rates vs. Shopify but one major plus for us with Postmen that we didn't benefit from with Shopify is related to rewards points. Our business credit card triples the points on shipment related purchases. Here are some things we're hoping to see improved in the future: Considering we ship items ranging in sizes, the ability to save preset sizes would be awesome and save us a ton of time. It's also a bit frustrating that customer service doesn't readily have an answer/resolution to issues when called upon and thus following up with them is necessary.