PowerX ‑ Functions Creator
PowerX is a Shopify App that has received mixed reviews from ecommerce merchants. On the positive side, users appreciate the app's ability to handle complicated discount setups, such as applying different discounts to subscription and non-subscription items. The app is praised for its advanced discount features, ease of use, and quick and helpful customer support. Users also highlight the app's flexibility in creating custom discount systems that surpass Shopify's basic capabilities. Additionally, the app's transition from Shopify Scripts is seamless, offering a user-friendly interface and robust features. However, on the negative side, there are complaints about unprofessional customer support, with one user expressing dissatisfaction with the support team's response and lack of real assistance. Despite this, the majority of reviews emphasize the app's effectiveness in solving discount-related problems, its powerful functionality, and the proactive and responsive support provided by the team.
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I needed a Shopify functions app that could actually handle tactical, order-level discounting at a scale of thousands of orders a month. PowerX delivered. Before rolling it out, we had our tech team validate the deep feature set and it held up to all their scrutiny. It's become one of the most useful tools in our stack. On top of that, the support team is genuinely best-in-class -- responsive and knowledgeable whenever we've had questions. Can't recommend it enough.
PowerX helps me get our complicated discount code setup working. We like to offer 1 code that applies a different discount to either a subscription or non-subscription.
Thank you so much for the review :) Always happy to help
Poor, unprofessional customer support. Do not download this app. Customer support is unhelpful and unprofessional. Rep Hujjat sent a video instead of actually helping. When the video did not resolve the issue, his only answer was: "I sent you a video" and "you are new on Shopify"!. He got too personal and provided zero real assistance. When I expressed my frustration, his response was: "I’m not afraid of negative reviews." This alone tells you everything about the level of professionalism you can expect from this team. Avoid. P.S. The app owner's public response to this review is further proof. Rather than addressing the issues raised, he characterized my statement that I would leave an honest review to warn others — a standard consumer right — as a "threat." That reframing speaks for itself. Proceed with caution.
Thanks for the review. We do our best to help our customers. Glad you mentioned we recored a dedicated video for you. Yes, we do that plus we build custom features if required for our customers. But, we also expect you to corporate with us. You keep responding with capital letters "PLEASE SET UP WHAT REQUESTED!" We checked your store and no discount was created, you didn't provide any details on what part of the discount you couldn't setup. It looked you never tried and expect us to configure the discount without having collaborator access. The reason I said you seem to be new in Shopify is because you asked why I need access to your store for configuration. Again, you threaten us for writing negative review if we don't setup the discount. That's okay. If you ever need help in future, we're happy to help. Just communicate with our team what's the issue and which part of the discount you need help with. Thank you!
Fantastic app with great support! PowerX satisfies all our needs when it comes to advanced discount features, and everything is built in a way that is incredibly easy to understand and set up. On top of that, their customer service is extremely helpful and responds within a very short time. Highly recommended!
Thank you so much for the review. We are happy you enjoyed using our app :)
Used the app to set up layered cart logic required by the brand and it worked well. Support is quick and helpful and will be there to help find the best solution for you and your business.
Thank you so much for the review. Glad you found our app useful :)
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