POWR: Customer Survey | Poll

The reviews are overwhelmingly positive, with many users praising the app’s ease of use, customization options, and especially the responsiveness and helpfulness of the support team. Several reviewers mention quick setup, smooth installation, and support agents who answer questions promptly, provide step-by-step guidance, and help resolve issues efficiently. Users also appreciate features like conditional logic, customizable text and visuals, popup options, and the ability to collect customer feedback effectively. A number of reviewers feel the pricing is fair or that the free plan is useful enough to get started. The negative feedback centers on support reliability, pricing limitations, and a few serious product or billing concerns. Some users report slow or absent support responses, difficulty with advanced customization, and frustration that certain features require a higher-tier plan. Others criticize the free version for being too limited, ad-heavy, or misleading in its advertised capabilities. There are also isolated but severe complaints about backend issues, unexpected billing, security concerns, and performance impacts such as page slowdown. Overall, the app is well-liked for its core functionality and support, but a minority of users experienced significant problems with support, transparency, or technical behavior.