All reviews

Rating Breakdown

  • 5
    96% (150 ratings)
  • 4
    3% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 76% (119)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 4, 2026

Great app, not too difficult to set up, a bit of trial and error with what each setting changed until I found the ones that works best for us... and it works exactly how I wanted it to. Perfect. :-) It has lots of options for the what products are affected and how you display your pre-order status (we are using it for products that we don't stock but are in stock with the supplier and we will order it in for you). So technically not a pre-order but a special-order We couldn't get the pre-order ribbon on the image to work but there was a note in the instructions about some themes can affect the ribbon and to contact them. I messaged through the app's message service and Sam replied within a few hours (we are in a different country time zone) and fix it for me with no hassle at all. Sam was super helpful and great customer service all round I can't believe its a free app and it comes with this level of service If you need an easy to set up app that works.... this is it

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2026

Excellent quick support, recommended !

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2026

Great customer service, got it working how we wanted to in no time.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Vinay gives fantastic support. Great app for me and my customers!

Using app

1 day

Total reviews

7

Average rating

4.3

4 / 5 Share

Feb. 25, 2026

Using app

About 23 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 25, 2026

Great support. Fixed the problem.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

First off, I'm very thankful to have found an app like this in the Shopify App store; Basically, it looks scammy to collect money and then there's no record of anything getting shipped out. But because I'm a print-on-demand and drop-shipping vendor, inherently the process is longer. I looked into pre-order apps that would a) allow me to collect revenue to finance my inventory as sales came in and b) establish the expectation that the turnaround on delivery won't be super fast. I had already heard horror stories of sellers who had been getting chargebacks for non-delivery when an item takes longer than expected to arrive and how that negatively impacted their business. Some people reported having funds held for MONTHS while things get straightened out. I'm actually not interested in paying chargeback fees on top of losing sales that had already closed So anyway, I found Bat Preorder. Unlike other preorder apps, they don't t, nor do I want my reputation in the toilet right out the door. I picked Bat Preorder specifically because they have really strong reviews, and unlike many vendors in their space, they don't throttle your sales after just a handful of transactions. You actually get to see how things play out before you upgrade. The support has been fantastic, especially compared to another soon-to-be ex-vendor, I'm about to usher out the door. After you download the app and before you get set up, I had someone from the org proactively reaching out to offer help in case I needed it. The team has been responsive, open to feedback, and when I needed extra help to get things just right, they made it work even as I'm over here working crazy hours to get my store ready for launch. It's been a very white-glove experience. It's been so incredibly valuable to work with partners who are doing what they can to make your life easier, especially when you have multiple balls in the air. It's still early on, but so far, so good. I'm excited about the future!

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2026

The app is pretty easy to figure out. It works better with some themes than others but the tech support is fantastic and they were able to help me shake out the few small issues with my theme selection. Sam and Vinay were super helpful getting my preorder setup dialed in!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2026

Bat Preorder has been amazing! I had a few questions during setup, and Vinay was incredibly responsive — answered everything quickly and helped me get it up and running in no time. The support was top-notch, and I really appreciate that it’s a free app. Don’t walk… run to install! Highly recommend!

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2026

fast and very helpful support!

Using app

43 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2026

I haven't started using the app yet but my initial questions were answered promptly and helpfully

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 12, 2026

perfect service thank u

Using app

31 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2026

Using app

10 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

Amazing support and product.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

Vinay has been amazing 6 stars

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2026

The setup was incredible easy for basic pre-order functionality and the customer support was instant. In a see of freemium apps with limits, this was exactly what I was looking for.

Store

Leyline

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Using app

7 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2026

Using app

13 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 3, 2026

I was unfortunately unable to install the app. Clicking the "Next" button on the very first installation step did nothing, and I never got a response to my email to the developers. The other reviews mention great customer service, but that's not my experience.

Using app

3 days

Total reviews

3

Average rating

3.7