Rating

4.7

feedback

77

Reviews

chart

#3,251

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    12%
  • Less than a month
    51%
  • Less than a year
    31%
  • More than a year
    3%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews regarding its customer service and support. Users have praised the quick response times, helpfulness, and professionalism of the customer service team, with specific mentions of individuals like John, Max, and Adam. The app itself is described as fantastic, easy to set up, and customizable, making it a great tool for managing pre-orders. Users appreciate the seamless integration into their stores and the efficiency of the app in improving sales and inventory management. However, there are a few negative reviews mentioning difficulties in setup, lack of support response, and issues with the app causing revenue loss and technical challenges.

Highlights

Positive customer service and support
Ease of use and customization
Efficiency in managing pre-orders
Seamless integration into stores
Challenges in setup and technical issues

Rating Breakdown

  • 5
    91% (70 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 27, 2025

I can't say enough good about this app and the support! It has saved us SOOO much time, and our customers can easily understand when something is out of stock. This is a must-have app we can't live without!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

Great Support :) John is brilliant and offered a quick solution to the problem we faced.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

While we are still integrating and have not gone live yet, we are happy to share that the customer service team is fantastic in every way. They were warm, incredibly responsive, and answered all of our questions with acuity and professionalism. We're impressed so far!

Using app

About 15 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 13, 2025

This app is absolutely fantastic. And a great customer service. Max has been very responsive and helpful in getting some customization done. I would recommend this to anyone

Using app

1 day

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 7, 2025

Great support. Great response time. Very clear information.

Using app

2 days

Total reviews

2

Average rating

5.0

All reviews

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