Appikon ‑ Pre‑Order
Preorder App for Shopify
Rating
4.8
feedback
392
chart
#11,931
All reviews
Rating Breakdown
Review RSS Feed
July 31, 2023
Great customer service - very responsive! Helped me run a pre-order sale for the first time and minimized the stress!
Thank you for taking the time to leave a review and glad the app was helpful in running your first pre-order sale!
July 31, 2023
Pre-order customer service is exceptional. Without a doubt the best pre-order app service available on Shopify. I have tested many and apps, and this is the most user friendly and reliable. Highly recommend.
Thank you for being a long-time user of our app! Nice to hear that you believe our customer service is exceptional and that our app is very user-friendly and reliable! Thanks again!
Sept. 27, 2024
We had a small glitch where a disabled product was still using up one of our product limits and therefore I couldn't add another product to pre-order. Once I got through to customer service, it was resolved quickly and all is working well again. Thank you
Thank you for the review and glad that you're finding our Pre-Order app handy!
July 28, 2023
Customer oriented ,top class support ! Full coverage in terms of Shopify know hows. They know what they are doing and will gladly use their products. Thanks again
Thank you for the review and glad to hear that our support team was able to be of service to you!
July 27, 2023
Nice app with a good support team. Nice app with a good support team. Nice app with a good support team.
Thank you for the review and glad to hear that the support team was able to help out!
July 24, 2023
Extremely grateful for the outstanding customer support! Their prompt and helpful assistance made all the difference. Thank you so much!
Thank you for the review! Glad that our support team was able to help out. Please let us know if there's anything else we can help with.
July 22, 2023
This is a great app for made to order items. It allows you to manage customer expectations and plugs in easily to the product page. Easy to use and great online instant assistance from the team.
Thanks for taking the time to leave a review. You make a great point that the app can be helpful for made-to-order items. Glad that you found the app easy to use and that our online support team able to help you out.
July 20, 2023
Zia from the support helped me so quickly fix my issue! Very gentle guy and the app is straightforward to use! I highly recommend it
Thank you for taking the time to leave a review for our Pre-Order app! Glad to hear that Zia was able to help out with your issue.
July 12, 2023
So far the app has worked very well for our store. We had an issue with the icon over lapping another portion but the tech support was very helpful in resolving the issue promptly.
Thank you for the review! Happy to hear that our support team was able to help out and resolve your icon overlap issue.
June 26, 2023
The Pre order deposit feature does not work. When first installed it didn't work, so I contacted support, and someone fixed it. But the next day it fell over again. Contacted support again, and was asked to please wait. When I asked how long I should wait (8pm my time) I was told he could not give a time. So I left my email. Waited another 12 hours, no reply, still won't work. Also there is an issue with the PRE ORDER button not working randomly. There are cheaper apps that work better.
Thank you for sharing your feedback, and we apologize for the issues with our initial customer service interactions. Sometimes issues take longer than 1 day to figure out and fix. We would love to have you try our app again and our team will prioritize getting your issue remedied quicker next time.
June 19, 2023
Super easy to deal with, customer service is super responsive and great app for catching sales, thank you :)
Thank you for taking the time to review our pre-order app. Glad to hear that you are catching more sales with the app and had a great interaction with out customer service team!
June 16, 2023
Great support from Zia, quick to help with a small problem. Would certainly recommend using this app!
Thank you for the 5-star review and glad Zia was able to help you with you issue. Appreciate the recommendation as well!
June 14, 2023
Support staff was helpful in explaining my queries and helped with the installation. No one has actually used the pre-order option on my site yet so I cannot comment fully as to how operational it is in real life.
Thank you for your review! We appreciate your positive review of the support staff. We are happy to hear that they were helpful and successful in explaining your queries and assisting with the installation. Hopefully the Pre-Order App helps your store out. If there's anything else we can help with, please let us know. Thanks!
June 14, 2023
Zia was very helpful and solved my issue immediately in a speedy manner. Would definitely recommend.
Thank you for your 5-star rating! We are so happy to know that Zia was able to help you with your issue quickly and professionally. We really appreciate you taking the time to give us this positive feedback. Thank you again!
June 12, 2023
Spot on service, quick, easy and friendly. You don't need to be a developer to get this set up with the help o their team.
Thank you for your 5 star review! We are so glad that you experienced quick, easy and friendly customer service. It's great to know that our team made set up easy even if you don't have any development experience. We really appreciate your kind words.
June 12, 2023
Zia was patience and amazing with his help today. I appreciate his direction and thoughtfulness when it came to answering my questions and helping me with my website. Thank you!
Thank you for your 5-star rating and for your kind words about Zia! We appreciate your feedback, and are thrilled to hear that he was patient and amazing with his customer service. We are glad he was able to answer your questions thoughtfully and help you with your website. Thank you again!
June 7, 2023
The free trial has been helpful to try it out. Zia was helpful from support and their chat function is very useful.
Thank you for your fantastic review! We're thrilled to hear that our free trial has been beneficial in allowing you to explore and experience our app. We pride ourselves on providing excellent support, and we're glad that Zia was able to assist you effectively. If you have any further questions or need assistance, please don't hesitate to reach out.
June 1, 2023
Have tested a couple of pre-order apps, this one is affordable and allows a trial which is always a bonus + 1 free product plan! You can stop at any time and are not tied in. The team are responsive and helpful to attend to any issues. Easy to navigate and does what I need it to do. Happy to continue to use this app.
Thank you for your glowing review! We're delighted to hear that our app has met your expectations and provided you with a positive experience. We understand the importance of affordability and flexibility, which is why we offer a trial period and a free product plan. Our team takes pride in being responsive and helpful, ensuring that any issues you encounter are promptly addressed. We strive to make our app user-friendly, so we're thrilled that you find it easy to navigate and that it fulfills your needs. We truly appreciate your continued support and look forward to serving you in the future.
May 26, 2023
I've been using Shopify for many years and it has to be the worst experience with an app I ever had. I installed the app and it did not update my theme to show the pre-order button. It is kind of expected because they do mention in their support document to send them an email when that happens and they can fix it to be sure it integrates with your theme. Sent an email. Shikha did NOT help, she kept sending me irrelevant support articles and then just ghosted me. Instead I tried the chat box with Abuzar. While he did understand the problem, he was unable to fix it. He said he would let their dev team know, but then, no answer, and nothing was fixed. End result is that I had the app installed for a full week, nothing is working, and nobody is helping. This app is a true waste of time, go check one of the other pre-order apps on the App Store because this one has entirely given up on their customers. It's too bad because I have multiple stores and use pre-order regularly, I would have been a paid customer for years. Glad I just tested with 1 product before I committed to it.
May 25, 2023
Pain to set up and support just send endless article links. Have given up with this app. I've used pre order apps in the past and they were far easier.
Thank you for your feedback and sorry to hear that we were not able to help get the app setup. If you share collaborator permissions (https://help.shopify.com/en/manual/your-account/staff-accounts/collaborator-accounts), we can be more hands-on with the app set up. If you would like to give the Pre-Order Today app another try, please install it and contact our support to be paired with another agent who can help you out.