Bearded Viking review for Notify! Back in Stock|PreOrder
Aug. 11, 2023
If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code. I finally reached out to support. Support informed me that "we are not able to service your store according to our terms of service, due to the type of products you are selling." The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time. Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
Hello Brian, I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review. Our team has reached out to you and hope you will choose to reply to our emails. Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app. We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start. About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use. We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store. Zara, Customer Sucess Lead
