All reviews

Rating Breakdown

  • 5
    94% (674 ratings)
  • 4
    3% (22 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    1% (7 ratings)
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5 / 5 Share

Oct. 15, 2024

I recently encountered an issue with the display of the product on our mobile site, where it wasn't showing correctly. I reached out to the support team and was immediately attended to by Eva. Her response was prompt and thorough, as she first checked on her end and provided me with a screenshot confirming everything was fine. Despite that, she continued to engage with me to ensure that my concerns were fully addressed. After a bit of back and forth, she and her team identified the problem and resolved it swiftly. The communication was clear and empathetic, making me feel valued as a customer. I am delighted to say that everything is now working perfectly. Thank you, Eva, for your excellent support!

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

I had an issue with discount codes not working on my pre-order products, and there was some unwanted text showing under the pre-order button on our site. I reached out to the PreOrder Wolf support team, and Eva quickly responded, ensuring that the policy text was removed and the discount codes were working properly across both of our websites. Her attention to detail and proactive communication made the whole process seamless. Everything is functioning perfectly now, and I couldn’t be happier with the support I received. Highly recommend!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2024

I reached out to the PreOrder Wolf team because the pre-order button wasn’t showing up on my website. My customers were only seeing the “Buy it Now” button instead, which was causing confusion when it came to pre-order items. I sent a quick message to support, and within no time, Eva from the support team responded. After investigating the issue, Eva promptly fixed the problem and kept me updated throughout. There was a minor hiccup when the button still didn’t display correctly the first time, but Eva reassured me and worked quickly to resolve it. Within a short time, the pre-order button was back up and running! I appreciate Eva’s quick responses and dedication to ensuring that everything was functioning smoothly on my site. Her professionalism and clear communication made the whole process stress-free, and I’m confident that my store is in good hands with the PreOrder Wolf team.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 30, 2024

I had a specific request regarding the PreOrder Wolf app for my store, and Eva from the support team handled it wonderfully! I wanted to change the default message that appeared when customers added a pre-order product to their cart. Instead of the generic "Type: Preorder" message, I wanted a more detailed and personalized message in Spanish, letting customers know when their entire order would be shipped if it included pre-order products. Eva responded promptly to my query and worked closely with the team to make the necessary changes. She kept me updated and reassured me that the team was working on my request. Soon after, I received an email confirming that the update had been made. When I checked the app, the new message was exactly as I had requested

Store

Gnomo®

Using app

About 1 month

Total reviews

15

Average rating

4.1

5 / 5 Share

Sept. 25, 2024

I recently had a couple of support issues with the subscription policy link and the size of the preorder button in my store. Eva from customer support was incredibly helpful and efficient. She quickly resolved both the link color and pre-order button size issues, ensuring a professional and user-friendly experience. Her attention to detail and prompt responses make this app a standout, not just for its features but also its exceptional customer service.

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2024

Great app. Easy installation. Does exactly what it's supposed to do ;) The support from the developers is especially fantastic. Extremely fast, friendly, and solution-oriented. Thank you very much. Highly recommended!

Store

LUKE

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

I recently had an issue where I hadn’t enabled the app extension in my store, which was causing some confusion. After reaching out to support, I was immediately impressed by how quickly Eva responded. Not only did she provide a swift and clear solution, but she also included a helpful screen recording to show exactly how to enable the app. Her guidance worked perfectly, and within minutes, the issue was completely resolved. Eva’s attention to detail and proactive support made the whole experience hassle-free, and I appreciate the effort she put in to ensure everything was working as expected. The app itself has been a fantastic addition to my store, and with such an amazing support team behind it, I can confidently recommend it to anyone looking to enhance their store functionality.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

These guys are the shiz, love the app. Gagan at PreOrder Wolf was great and was happy to help me out with any issues that came up.I have a brick and mortar where I need relatively quick responses and I do not get. Will be DELETING this app and moving to another alternative

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

I've been setting up my Shopify store and recently came across this app, which has been a game-changer for managing out-of-stock products with a "pre-order" option. Initially, everything worked smoothly with my first product, but when I added two more products, I encountered an issue these new products didn't display the "pre-order" option when their stock was zero. Instead, they just showed as "sold out," which was not what I wanted. Frustrated and unsure what I was doing wrong, I reached out to the app’s customer support. I was fortunate enough to connect with Eva, and from the very start, her assistance was nothing short of amazing. She quickly understood the problem and provided clear, step-by-step instructions on what needed to be done. Eva explained that the app manages the selling plans automatically, so I didn’t need to manually update each product a huge relief! What stood out the most was Eva's willingness to go above and beyond. She offered to add all of my products to the app herself, ensuring that the "pre-order" option would be applied correctly. Her prompt responses and thorough explanations made the entire process so much easier. When I finally understood what I needed to do, it was a simple fix, and everything started working perfectly. The app now functions exactly as I hoped automatically showing "pre-order" for any out-of-stock items. This feature is incredibly useful for maintaining sales even when inventory runs low, and it’s something I highly recommend to any store owner. Not only is the app incredibly effective, but the level of customer support is truly top-notch. It's rare to find such a combination of great technology and exceptional service. If you're looking for an app to manage pre-orders and stock availability on Shopify, this is the one you need. And if you ever run into issues, rest assured that their support team will be there to guide you every step of the way. Thank you to Eva and the entire team for making this experience so positive! I’m excited to continue using this app as my store grows.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

Apps works well for what it's intended to do. Really great support, they were able to create minor adjustments to better suit my needs. Would recommend!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2024

Great app that offers a really simple solution to pre-ordering. Customer service is excellent - shout out to Eva and Neeraj who helped me make sure it was working properly on our stores.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2024

The app is rather straight-forward and does what it claims to do. Eva and her team were an incredible help in getting my shop setup correctly. Having a functioning app to facilitate my mostly made-to-order small business is very important to me - and not easy to to find. A HUGE thank you to Eva and her team for the help and to Preorder Wolf for creating this app!

Using app

14 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 25, 2024

Thank you Eva for your assistance, which helped me solve the problem in just a few hours

Store

Il Duca

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2024

I never trust when I see 'free', but this actually is free!!! And it is so easy to use and works perfectly! I can't see why we'd ever need anything else. Thanks guys!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2024

Had some minor issues on the checkout page and this was resolved in a few hours! Thanks!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2024

Such a great app and the team helping with inquiries, specifically Eva Greene today, are always so helpful. Thank you for a great app and assistance. 5 starts is the least we can give :)

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2024

Store

Korelax

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2024

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2024

Toller Service! In meinem Shop hat die Integration nicht sofort funktioniert, aber der Support hat mir gleich weitergeholfen und nun funktioniert alles einwandfrei.

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

June 12, 2024

These guys are the shiz, love the app. Gagan at PreOrder Wolf was great and was happy to help me out with any issues that came up. The only issue was a small conflict with another app and they solved it quickly for me. Highly recommend. Simple and effective app and helps you sell pre-orders really well. There are so many PreOrder solutions in the Shopify App Store it's hard to know which one is legit. This one seemed to be the simplest and most appropriate for the majority of users and it has best practices built in. My favorite is the Ron Popeil set it and forget it setting. Once you determine a product needs to be setup for preorder, you can just select it for Preorder and then select it to switch to PreOrder whenever it's out of stock! That way anytime you have out of stocks you're ready to take Preorders. Boom! Thanks again to my boy Gagan over there, much appreciated.

Using app

About 1 month

Total reviews

9

Average rating

4.6

Developer Reply

Thanks Travis! You are a Rockstar!