Rating

4.5

feedback

1,024

Reviews

chart

#1,932

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    16%
  • Less than a month
    31%
  • Less than a year
    25%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick support provided by the team. Many users highlighted the efficiency of the support staff, particularly mentioning individuals like Roel and Alina for their helpfulness and professionalism. Customers appreciated the ease of use of the app and how it helped them set up pre-orders seamlessly. However, there were a few negative reviews mentioning issues with the new update causing difficulties in using the app and some dissatisfaction with the support response time in specific time zones.

Highlights

Excellent customer service and quick support
Ease of use and seamless pre-order setup
Negative feedback on new update and support response time in specific time zones

Rating Breakdown

  • 5
    80% (818 ratings)
  • 4
    10% (101 ratings)
  • 3
    3% (33 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (56 ratings)

Reviews with Text

  • 95% (974)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2025

We have used this app for years and they are fantastic, if we ever have an issue they are very quick to resolve it.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 11, 2025

So far it's been a pretty good experience. Would love better tagging integration with quick pay options. It would also be much easier if we could update button styles on our own instead of reaching out to tech support.

Using app

21 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 9, 2025

Excellent customer service and incredible app. Works like a charm even with a style that has some in stock varients and some back ordered!

Using app

About 16 hours

Total reviews

3

Average rating

5.0

1 / 5 Share

Dec. 7, 2025

look elsewhere - WOD:PreOrder Now does not function properly. App allowed oversales on 2 pre-releases with a set sale limit, created a lot of headache and work for our customer service team. We walked through product set up with app's support team, did not stop the overselling.

Using app

25 days

Total reviews

1

Average rating

1.0

Developer Reply

We’re really sorry to hear about the trouble you experienced with overselling — we know how frustrating that can be for both your team and your customers. I checked your conversation with our support team, and we did reply to your ticket with the next troubleshooting steps. If you’d like to continue working through the issue, please feel free to respond there; we’re absolutely happy to keep digging until everything works as expected. To make sure we reconnect, I’m also reaching out to you directly via email. Your feedback is important, and we’d really appreciate the chance to resolve this properly for you.

5 / 5 Share

Dec. 4, 2025

Easy to use and the support is really quick and efficient. Suggested

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Easy to use and the support is really quick and efficient. Suggested

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more