WOD: PreOrder Now
Capture sales for out-of-stock items with preorder buttons
Rating
4.5
feedback
1,015
chart
#1,773
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
16%
-
Less than a month
31%
-
Less than a year
25%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users appreciate the ease of use and functionality of the app, especially in setting up pre-orders and integrating with Shopify themes. The customer service team, particularly individuals like Rayan, Roel, and Alina, received high praise for being helpful, responsive, and quick to resolve issues. Users also highlighted the app's reliability and efficiency in managing pre-orders. However, on the negative side, some users experienced challenges with the app, such as issues with payment setups, limited customer service availability, and difficulties with the new version of the app. Some users also mentioned misleading information about free trials and problems with theme compatibility.
Highlights
Review RSS Feed
All reviews
Jan. 16, 2026
I would not recommend this app. We have done many pre sales over the past 6 years and this app absolutely failed. Forcing you to take part payments - ie, 50% now and 50% later was a fail and it stopped people from buying. Customer service was also very limited and because of the time difference (I'm in Australia and I guess they were in the US or worked US hours, meant it took days to get responses from them and issues sorted). There are much better pre order apps - we ended up just removing the functionality of the app and dealing with pre-orders manually.
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs. We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you. We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product. Thank you again for being honest about your experience — it helps us do better.
Dec. 18, 2025
This app works exactly as expected and is very easy to use. The preorder setup is clear and flexible, and it integrates smoothly with Shopify themes. What really stands out is the support team. Rayan was extremely helpful, responsive, and proactive — he not only helped me change the preorder message color but also fixed a layout issue I hadn’t noticed yet. Everything was handled quickly and professionally. Highly recommended if you need a reliable preorder solution with great support.
Thank you so much for the amazing review ⭐️ We’re really glad to hear that PreOrder Now is working exactly as expected and that the setup felt clear and flexible for your store. It’s also great to know the app integrated smoothly with your theme. A special thank you for highlighting Rayan; we’ll be sure to pass along your kind words. Our team always aims to be proactive and make sure everything works perfectly, even beyond the initial request. We truly appreciate the recommendation and are always here if you need anything else!
Dec. 12, 2025
We have used this app for years and they are fantastic, if we ever have an issue they are very quick to resolve it.
Thank you so much for your continued trust and support! We truly appreciate you using the app for so many years, and we’re glad to hear our team has been quick to help whenever something comes up. It means a lot to us to be part of your long-term success. If you ever need anything, we’re always here to help!
Dec. 11, 2025
So far it's been a pretty good experience. Would love better tagging integration with quick pay options. It would also be much easier if we could update button styles on our own instead of reaching out to tech support.
Thank you for the thoughtful review and feedback! We’re glad to hear your experience has been positive so far. We really appreciate you sharing these suggestions around improved tagging with quick pay options and more self-serve button styling. This kind of input is incredibly valuable and helps guide future improvements. If there’s anything we can help with in the meantime, feel free to reach out—we’re always happy to assist!
Dec. 9, 2025
Excellent customer service and incredible app. Works like a charm even with a style that has some in stock varients and some back ordered!
Thank you so much for the 5-star review! We’re glad to hear PreOrder Now is working smoothly for you, even with mixed in-stock and backordered variants. It’s great to know the app and our support met your expectations. If you ever need help or have questions, we’re always here for you!
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