PreOrder Now Backorder WOD
Capture sales for out-of-stock items with preorder buttons
Rating
4.5
feedback
1,002
chart
#1,878
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
15%
-
Less than a month
31%
-
Less than a year
25%
-
More than a year
17%
Reviews Summary
The reviews for the PreOrder app are mixed, with both positive and negative feedback from users. Positive aspects include easy setup, quick customer service, and helpful support team members like Roel and Alina. Users appreciate the app's functionality in managing pre-orders and its compatibility with Shopify themes. However, some users experienced issues with the app not working properly, bugs, delays in customer support, and confusion with new updates. There were also complaints about overselling, difficulty in changing settings without affecting others, and challenges in maintaining products with the new setup.
Highlights
Review RSS Feed
All reviews
March 27, 2026
The pre order app wasn't always working. So all the settings where correct, and that the button didn't show. Or we had 1 bag already on pre order for over a mounth and the pre-order button disapeart and all the settings where correct..
That definitely sounds frustrating, especially when everything looked set up correctly but the pre-order button still didn’t appear as expected. We understand how important it is for that to work reliably, particularly when you already had an active pre-order running. We’ve reached out to you via email so we can take a closer look at what happened in your store. With a bit more context, we can help pinpoint why the button disappeared and make sure everything stays consistent moving forward. Looking forward to getting this sorted with you 🙏 - PreOrder Now Management team
March 27, 2026
Newly launching my pre-order collection, I will see how it goes with the app and update my review accordingly.
Thanks for sharing this and for giving the app a try with your pre-order launch 😊 We just checked and it looks like Roel and Zach were able to sort things out with you a few hours ago, so you should be all set now. Since Shopify reviews can take a couple of days to appear, your post likely came through after everything was already resolved. If anything else comes up while you’re running your collection, feel free to reach out anytime. We’re here to help and would love to hear how things go on your end!
March 4, 2026
This app is working better than another pre-sale app I tried (which oversold the number I had set). The customer service was helpful in getting WOD set up and working on my site. My only complaint is some orders are coming in without being tagged and apparently the customer is unaware it was on backorder. I noticed a slight delay in the button changing to "Backorder" and the shipping date showing up so I don't know if these customers are just super fast in hitting that "add to cart" button or if something else is causing the "backorder" to not be triggered. Perhaps it's a setting on that person's browser?
Thanks for the kind words! We're really glad to hear the app has been working better for you and that our team could help get WOD set up smoothly. 😊 About the untagged orders, that can sometimes happen but it shouldn’t be frequent, so we’d be happy to review a few examples and your setup to see what might be causing it. Please reach out to our support team, we'll be glad to help! 🚀
March 4, 2026
When the app works, it works great. But every time I change 1 setting, it changes many on the background. This has always been the case from the start. Just tonight I simply changed the preorder message, that's literally all I did. I didn't touch any other setting, button, at all. And now the preorder message has disappeared from my out of stock products, the app de-embedded itself, and the box checked to show preorder message on product page was unticked. I ticked it and fixed it as much as the AI assistant could help, but it still isn't working. Now waiting for a human. And all I did was change the preorder message. Ok I've figure it out and I'm so angry. After doing the above, I have found that the app removed the check from continue selling when out of stock for every product! And I should have known because it did this once before in this exact scenario! I just changed the review from 3 stars to 2.
Thanks for taking the time to share this and we’re really sorry for the frustration this caused. We understand how concerning it is to see multiple settings change when you only intended to update the preorder message. What you described definitely isn’t the experience we want for merchants using the app. Our team has reached out to you via email so we can investigate what happened on your store and help restore everything properly. When you have a moment, please reply to our email and we’ll work through this with you as quickly as possible. We appreciate you flagging this and giving us the chance to make it right. - PreOrder Now Management Team
Feb. 25, 2026
Wonderful app and wonderful customer service!
Wow, thank you for such a thoughtful review! 😊 We’re thrilled to hear that both the app and our customer service have made a great impression. That balance is incredibly important to us, so your feedback truly means a lot. If there’s ever anything we can do to support you further, we’re always here to help.
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