WOD: PreOrder Now
Pre Order App on Shopify
Rating
4.5
feedback
1,531
chart
#1,954
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
7%
-
Less than a month
19%
-
Less than a year
47%
-
More than a year
21%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with many users praising the excellent customer service provided by the support team. Customers frequently mention the quick response times, helpfulness, and efficiency of the support staff, particularly highlighting individuals like Alina and Roel for their exceptional assistance. Users also appreciate the ease of use of the app, describing it as intuitive and user-friendly. The app's functionality, especially in managing pre-orders and customizing buttons, is highly valued by merchants. However, there are some mentions of minor issues such as bugs, confusion in settings, and difficulties with theme compatibility.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 18, 2025
The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..
Thank you for your feedback, and we're sorry for the experience you had with our team. While our team did respond to your messages and provided guidance on resolving the issue, we understand how important it is to get a quick response. Someone from our team will be reaching out shortly to make sure your concerns are fully addressed. - Pre-Order Now Management Team
April 17, 2025
Worked fine for years, but the new setup they implemented wrecked it. We deleted the app—absoulte shit.
We're really sorry to hear about your experience, especially after being with us for so long. Someone from our team will be reaching out directly to provide assistance. We appreciate your patience and understanding. - Pre-Order Now Management Team
April 17, 2025
App used to be good, new update absolutely sucks and is significantly more difficult to maintain products.
Thanks for sharing your honest feedback. We're sorry to hear the update caused frustration. We've noted your concerns, and since you're still using our app, someone from our team will reach out to you directly. We hope to turn your experience around. - Pre-Order Now Management Team
April 16, 2025
Very friendly, quick and professional support by Roel! Thanks for solving our problem. In general we are very happy with the app, and as experienced today, if a problem pops up, support is very helpful.
Hey there Snuggy Hoods Ltd! Thanks for the great feedback! We're glad to hear Roel provided quick and professional support. It's great to know the app is serving you well, and that our support team is there when needed. If you need further assistance, you know where to reach us!
April 9, 2025
It is to complicated. In the video the explanation is short but when you have to do it yourself is a way much more and the process is a very long way to make it. Without assistance is hard to believe someone can make it. I will give 5 start for the customer support only
Hi vishiskuatelier and team, Thank you for your honest feedback and for recognizing our support team, we really appreciate it! We understand the setup felt complex and someone from our team has already reached out to offer help, even though you've uninstalled. We're continuously working to simplify the process and improve the experience for all users. - Pre-Order Now Management Team
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