WOD: PreOrder Now
Capture sales for out-of-stock items with preorder buttons
Rating
4.5
feedback
1,005
chart
#1,774
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
16%
-
Less than a month
31%
-
Less than a year
25%
-
More than a year
17%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy setup, great customer service, and quick resolution of issues. Users appreciate the app's functionality and its compatibility with Shopify themes. On the other hand, negative reviews mention bugs, delays in customer support, and difficulties with the new update. Some users experienced issues with overselling, time zone differences affecting support response times, and confusion with billing and free trial periods. Overall, the app seems to work well for many users but may have room for improvement in terms of support and updates.
Highlights
Review RSS Feed
All reviews
March 4, 2026
This app is working better than another pre-sale app I tried (which oversold the number I had set). The customer service was helpful in getting WOD set up and working on my site. My only complaint is some orders are coming in without being tagged and apparently the customer is unaware it was on backorder. I noticed a slight delay in the button changing to "Backorder" and the shipping date showing up so I don't know if these customers are just super fast in hitting that "add to cart" button or if something else is causing the "backorder" to not be triggered. Perhaps it's a setting on that person's browser?
Thanks for the kind words! We're really glad to hear the app has been working better for you and that our team could help get WOD set up smoothly. 😊 About the untagged orders, that can sometimes happen but it shouldn’t be frequent, so we’d be happy to review a few examples and your setup to see what might be causing it. Please reach out to our support team, we'll be glad to help! 🚀
March 4, 2026
When the app works, it works great. But every time I change 1 setting, it changes many on the background. This has always been the case from the start. Just tonight I simply changed the preorder message, that's literally all I did. I didn't touch any other setting, button, at all. And now the preorder message has disappeared from my out of stock products, the app de-embedded itself, and the box checked to show preorder message on product page was unticked. I ticked it and fixed it as much as the AI assistant could help, but it still isn't working. Now waiting for a human. And all I did was change the preorder message. Ok I've figure it out and I'm so angry. After doing the above, I have found that the app removed the check from continue selling when out of stock for every product! And I should have known because it did this once before in this exact scenario! I just changed the review from 3 stars to 2.
Thanks for taking the time to share this and we’re really sorry for the frustration this caused. We understand how concerning it is to see multiple settings change when you only intended to update the preorder message. What you described definitely isn’t the experience we want for merchants using the app. Our team has reached out to you via email so we can investigate what happened on your store and help restore everything properly. When you have a moment, please reply to our email and we’ll work through this with you as quickly as possible. We appreciate you flagging this and giving us the chance to make it right. - PreOrder Now Management Team
Feb. 25, 2026
Wonderful app and wonderful customer service!
Wow, thank you for such a thoughtful review! 😊 We’re thrilled to hear that both the app and our customer service have made a great impression. That balance is incredibly important to us, so your feedback truly means a lot. If there’s ever anything we can do to support you further, we’re always here to help.
Feb. 21, 2026
Buggy, did not work for us. Their AI support delays support. For this price we expected more.
We’re really sorry to hear that our app didn’t work as expected for you. That’s understandably frustrating, especially when you’re counting on it and feel the support experience didn’t match the price. We take concerns about performance and response times seriously. We’ve reached out to you via email so we can better understand what went wrong and take a closer look at the issues you experienced. We’d genuinely appreciate the chance to make this right and see if we can turn this around for you. - PreOrder Now Management Team
Jan. 16, 2026
I would not recommend this app. We have done many pre sales over the past 6 years and this app absolutely failed. Forcing you to take part payments - ie, 50% now and 50% later was a fail and it stopped people from buying. Customer service was also very limited and because of the time difference (I'm in Australia and I guess they were in the US or worked US hours, meant it took days to get responses from them and issues sorted). There are much better pre order apps - we ended up just removing the functionality of the app and dealing with pre-orders manually.
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs. We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you. We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product. Thank you again for being honest about your experience — it helps us do better.
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