Rating

4.5

feedback

1,023

Reviews

chart

#1,961

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    16%
  • Less than a month
    31%
  • Less than a year
    25%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick support provided by the team. Many users highlighted the efficiency of the support staff, particularly mentioning individuals like Roel and Alina for their helpfulness and professionalism. Customers appreciated the ease of use of the app and how it helped them set up pre-orders seamlessly. However, there were a few negative reviews mentioning issues with the new update causing difficulties in using the app and some dissatisfaction with the support response time in specific time zones.

Highlights

Excellent customer service and quick support
Ease of use and seamless pre-order setup
Negative feedback on new update and support response time in specific time zones

Rating Breakdown

  • 5
    80% (819 ratings)
  • 4
    10% (100 ratings)
  • 3
    3% (33 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (55 ratings)

Reviews with Text

  • 95% (972)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 4, 2025

Easy to use and the support is really quick and efficient. Suggested

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

Fantastico!! nos han ayudado profundamente, y con un interes real en ayudarnos, la recomiendo, solamente con el soporte que tienen ya merece la pena!! graciass

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Muchísimas gracias por esta increíble reseña! Nos alegra muchísimo saber que nuestro equipo pudo ayudarles a fondo y que sintieron un interés real por parte nuestra. Trabajamos duro para ofrecer un soporte cercano y útil, así que leer esto realmente nos motiva. ¡Gracias a ustedes por confiar en nosotros! Siempre que necesiten algo, aquí estamos.

5 / 5 Share

Nov. 20, 2025

walked me through the process of adding pre-order code to our packing slip!! amazing customer service! hard to find

Using app

Over 5 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you so much for the amazing review! ⭐️ We’re really glad to hear our team could walk you through adding the pre-order code to your packing slip. We know how important clear, reliable support is — and it means a lot that you found the experience helpful. If you ever need anything else, we’re here for you!

5 / 5 Share

Nov. 11, 2025

Dev support was very helpful.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! 😊 We’re glad to hear our dev support team was able to assist you — we’ll be sure to share your kind words with them!

5 / 5 Share

Nov. 4, 2025

Perfect!

Store

Level Up With Clara

Using app

3 days

Developer Reply

Thank you for the 5-star review! ⭐ We’re thrilled to hear everything went perfectly for you — that’s exactly what we aim for!

All reviews

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