Rating

4.5

feedback

1,381

Reviews

chart

#871

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    9%
  • Less than a month
    20%
  • Less than a year
    47%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify app are mostly positive, highlighting the excellent customer service provided by the support team. Users appreciate the quick responses and helpful assistance, especially from team members like Alina, James, and Sunny. The app itself is praised for being easy to use, effective for managing pre-orders, and for its customizable options. However, there are a few negative reviews mentioning issues with app functionality, delayed responses from support, and confusion with installation and payments.

Highlights

Positive customer service and quick responses
Ease of use and effectiveness for pre-orders
Customizable options
Issues with app functionality and delayed support responses
Confusion with installation and payments

Rating Breakdown

  • 5
    82% (1,129 ratings)
  • 4
    9% (130 ratings)
  • 3
    3% (45 ratings)
  • 2
    1% (19 ratings)
  • 1
    4% (57 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 24, 2024

Great so far! I just started using the app.

Using app

38 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Hey there Pedal Candle Co.! We're glad that you chose us for your pre-order needs! Thank you for sharing your experience, we really appreciate it. If you need any help, please don't hesitate to reach out to us by clicking on the chat widget!

5 / 5 Share

June 20, 2024

I would recommend these guys because they took the time and patience to solve my issue. pre order button wasn't working and they took care of it without me doing much on my end. thanks again!

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi ImPJComics Merch Store! Thank you for making our day with your wonderful review! Our team works hard to ensure that we maintain high quality conversation, and we are glad that you think that we deserve your recommendation. If you need help with anything else, you know where to reach us!

4 / 5 Share

June 18, 2024

easy to use

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hi 08sircus, Thank you for the time you spent leaving us a review. Can you tell us more about your experience? We would like to know what we can do to improve our app and provide you with a better Pre-Order app. I hope to hear from you soon!

3 / 5 Share

June 17, 2024

I am forced to leave this review. I do not know if I am happy, but cannot continue without leaving a review.

Using app

About 1 hour

Total reviews

1

Average rating

3.0

Developer Reply

Hi gigawattgame and team, We appreciate your feedback and I'm sorry to hear that you were forced to leave a review. I reached out to you through your Instagram page to offer assistance. We are eager to help and please be assured that we will do our best to set everything up for you if you give us the chance. I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now

5 / 5 Share

June 15, 2024

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review Slaapspeciaal and team! We appreciate your support.

All reviews

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