Preorderly • Preorder PreSale
Preorderly, effective Preorder and PreSale with intuitive UI
Rating
4.5
feedback
151
chart
#9,632
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
6%
-
Less than a month
19%
-
Less than a year
39%
-
More than a year
33%
Reviews Summary
The reviews for the Preorderly app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick response times, and helpful support in setting up the app. Users appreciate the functionality of the app in managing pre-orders and the ease of use. However, some users have faced issues such as limitations on the number of items supported, app malfunctions, and slow resolution of critical issues by the support team. Overall, the app seems to work well for managing pre-orders, but there are concerns about certain limitations and support responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 23, 2025
FYI this app only supports 1000 items. It isn't stated anywhere, so there's no way for you to know without asking. We have an extensive catalog with more than 10k items on preorder. The funny thing is that this app worked perfectly for us with that many items on pre-order for close to a year. Then - poof - overnight all of our settings/collections disappeared and the app stopped working. Contacted support and they're like, oh by the way, we only support 1000 items. Very frustrating experience, and such a waste of time. If you have less than a 1000 items that you want to offer on pre-order, this app will be great.
Thank you for sharing your experience and feedback. Our app is designed to be one of the fastest preorder solutions in the industry by leveraging techniques like metafields to minimize the impact on page load times and overall store performance. To maintain this speed and efficiency, we currently have a limit on the number of items that can be supported on preorder. While this limitation ensures optimal performance for most users, we completely understand how this can be challenging for stores with extensive catalogs like yours. We also appreciate your point about transparency. Your feedback highlights an area where we can do better in clearly communicating these limits upfront, and we’ll work on improving this for future users. We’re truly sorry for any inconvenience this has caused, and we’d be happy to explore ways to better support your needs. Please don’t hesitate to reach out to us directly if you have further questions or concerns.
April 11, 2024
Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!
Hi Catherine, Thank you so much for your wonderful review! We're thrilled to hear that our app meets your needs and that you had a great experience with our support team. Saman is delighted to know that his assistance made a difference. Please remember, we're always here to help and answer any questions you may have. Thanks, PreOrderly team
March 27, 2024
Sometime to now, the app it doesnst work. How can I solve it?
Hi, We are sorry to hear that. We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store. We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request. In any case, please reach out to us we will solve issues.
Dec. 16, 2023
I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail. Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store. Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.
Hi Aaron, Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team. We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive. If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help! Cheers, Saman from PreOrderly team
Nov. 26, 2023
Customer service is top-notch! Zora helped me with all my issues. Their "Part of order is a pre-order alert message" is exactly what I was looking for, I couldn't find this feature anywhere else. They also cover features similar to other apps at a lower cost. Easy to use, amazing overall!
Hi there:) Thank you for taking the time to provide valuable feedback. We're delighted to hear that we could meet your needs at your shop. Your satisfaction is our priority, and we want to assure you that we are always here to help. If you ever encounter any issues or have further requirements, please don't hesitate to contact us. Your input is crucial, and we're committed to making your experience even better. Cheers, Zora from PreOrderly team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more