Preorderly • Preorder PreSale
The reviews for the Preorderly app are a mix of positive and negative feedback. Positive aspects highlighted by users include excellent customer service, quick response times, helpful support team, and the app's ability to meet their pre-order needs effectively. Users appreciate the ease of use, seamless integration, and the app's features like backordering products and setting estimated delivery times. On the other hand, negative feedback revolves around issues such as app malfunctions, limitations on the number of items supported, and occasional delays in updates. Some users also mentioned difficulties in setting up the app initially and encountering problems with product notifications.
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The app was not working properly and they redirect me to fix the issue. Working fine now
FYI this app only supports 1000 items. It isn't stated anywhere, so there's no way for you to know without asking. We have an extensive catalog with more than 10k items on preorder. The funny thing is that this app worked perfectly for us with that many items on pre-order for close to a year. Then - poof - overnight all of our settings/collections disappeared and the app stopped working. Contacted support and they're like, oh by the way, we only support 1000 items. Very frustrating experience, and such a waste of time. If you have less than a 1000 items that you want to offer on pre-order, this app will be great.
Thank you for sharing your experience and feedback. Our app is designed to be one of the fastest preorder solutions in the industry by leveraging techniques like metafields to minimize the impact on page load times and overall store performance. To maintain this speed and efficiency, we currently have a limit on the number of items that can be supported on preorder. While this limitation ensures optimal performance for most users, we completely understand how this can be challenging for stores with extensive catalogs like yours. We also appreciate your point about transparency. Your feedback highlights an area where we can do better in clearly communicating these limits upfront, and we’ll work on improving this for future users. We’re truly sorry for any inconvenience this has caused, and we’d be happy to explore ways to better support your needs. Please don’t hesitate to reach out to us directly if you have further questions or concerns.
Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!
Hi Catherine, Thank you so much for your wonderful review! We're thrilled to hear that our app meets your needs and that you had a great experience with our support team. Saman is delighted to know that his assistance made a difference. Please remember, we're always here to help and answer any questions you may have. Thanks, PreOrderly team
Sometime to now, the app it doesnst work. How can I solve it?
Hi, We are sorry to hear that. We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store. We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request. In any case, please reach out to us we will solve issues.
I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail. Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store. Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.
Hi Aaron, Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team. We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive. If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help! Cheers, Saman from PreOrderly team
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