Preorderly • Preorder PreSale for Shopify

Preorderly • Preorder PreSale

Preorderly, effective Preorder and PreSale with intuitive UI

Rating

4.6

feedback

150

Reviews

chart

#1,306

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    19%
  • Less than a year
    39%
  • More than a year
    31%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the app's ease of use and effectiveness in managing pre-orders. The support team was commended for being knowledgeable, prompt, and going above and beyond to assist users with any issues. However, there were a few negative reviews mentioning occasional app malfunctions and slow response times from the support team. Some users also expressed frustration with the inability to uninstall the app completely.

Highlights

Excellent customer service and quick response times
Ease of use and effectiveness in managing pre-orders
Knowledgeable and supportive support team
Occasional app malfunctions and slow response times
Issues with uninstalling the app completely

Rating Breakdown

  • 5
    81% (122 ratings)
  • 4
    10% (15 ratings)
  • 3
    5% (8 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 11, 2024

Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!

Using app

About 2 months

Total reviews

3

Average rating

4.0

1 / 5 Share

March 27, 2024

Sometime to now, the app it doesnst work. How can I solve it?

Store

TARBAY

Using app

Over 5 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi, We are sorry to hear that. We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store. We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request. In any case, please reach out to us we will solve issues.

5 / 5 Share

Dec. 16, 2023

I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail. Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store. Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.

Using app

3 months

Total reviews

6

Average rating

3.7

Developer Reply

Hi Aaron, Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team. We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive. If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help! Cheers, Saman from PreOrderly team

5 / 5 Share

Nov. 26, 2023

Customer service is top-notch! Zora helped me with all my issues. Their "Part of order is a pre-order alert message" is exactly what I was looking for, I couldn't find this feature anywhere else. They also cover features similar to other apps at a lower cost. Easy to use, amazing overall!

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there:) Thank you for taking the time to provide valuable feedback. We're delighted to hear that we could meet your needs at your shop. Your satisfaction is our priority, and we want to assure you that we are always here to help. If you ever encounter any issues or have further requirements, please don't hesitate to contact us. Your input is crucial, and we're committed to making your experience even better. Cheers, Zora from PreOrderly team

5 / 5 Share

Oct. 13, 2023

Quick to respond to queries and the team help you to troubleshoot to actually manage the app yourself. The app has it's limitations but they all do. can't fault the customer service though!

Using app

20 days

Total reviews

3

Average rating

4.7

Developer Reply

Hello to our friends in Frida Rome, Thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience with our app and our customer service team. Your feedback and support mean a lot to us, and we're here to assist you whenever you need. If you ever have more questions or suggestions, feel free to reach out. We appreciate your business!" Cheers, Zohreh from PreOrderly Support team

All reviews

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